Job Listing: Collection Representative

Duty Locations

 48 vacancies - Englewood, CO 48 vacancies - Denver, CO WHY IS THE IRS A GREAT PLACE TO WORK?
We employ talented people in a wide variety of professional career
fields. Not only do you get first class training when you walk in the
door, your professional skills are kept sharp and up-to-date with
specialized training delivered by some of the best instructors in and
outside of the government. Far-reaching impact. Varied challenges.
Tremendous advancement potential. It all adds up.
IRS Contact Representatives work primarily in our W & I and
SB/SE organizations through telephone or face-to-face contact with
taxpayers. You would provide information and assistance and take
action where needed to resolve their tax issues, often involving
delinquent situations. Actions needed might include initiating liens
or installment payment agreements, as well as researching the
taxpayer's ability to pay.

Positions are located in the Small Business/Self Employed Business
Unit of the IRS. This position is in a business office setting in
Englewood, CO and Denver, CO. The anticipated start date is June 9,
2008.

Major Duties

As a Contact Representative you will:
~Perform a full range of administrative and technical assistance to
individuals and/or business primarily through telephone and/or face-
to-face contact;
~Address diverse issues/problems that cannot be answered or resolved
routinely;
~Apply a wide range of tax processing regulatory requirements and
procedures as administered by the Internal Revenue Service;
~Elicit sensitive, personal and financial information;
~Make determinations and use sound judgment concerning controversial
matters; And
~Develop, analyze and evaluate information involving the research of
records.

How to Apply

Individuals applying for this announcement are required to complete
and submit an on-line application through the Office of Personnel
Management (OPM) USAJOBS website. This involves becoming a My
USAJOBS member and creating a resume. The information you provide
through your My USAJOBS membership profile and resume is required of
all Federal job applicants. When you apply for this vacancy
announcement, the information you entered in your profile and resume
are transmitted to CareerConnector as part of your application and
are used to create a CareerConnector registration.
In addition to CareerConnector registration questions, the online
application includes questions that:
-determine basic eligibility;
-assess required competencies for successful job performance; and
-provide information for survey purposes.
To apply for this announcement you will need to answer approximately
60 questions. The total number of questions will depend on the grade
you select and your responses to each question.
-Approximately 5 questions determine eligibility.
-Approximately 52 questions assess competencies.
-Approximately 3 questions are for survey purposes.
To apply, you must select the APPLY ONLINE button that appears at the
bottom of each announcement tab on USAJOBS. This will start the
application process and take you to CareerConnector to complete your
application.
Your application is NOT complete until you have answered all
mandatory questions and have SUBMITTED the online application.
You can respond to some or all questions without submitting. Your
answers can be saved and you can update or submit your application as
long as the announcement is open. However, you MUST respond to all
mandatory questions and SUBMIT your application by the closing date
to be considered.
If applying on-line poses a hardship, please contact us at the
telephone number listed in this announcement. YOU MUST CONTACT US
PRIOR TO THE CLOSING DATE to speak to someone who can provide
assistance for on-line submission. Requests for extensions will not
be granted.
Please note that we use e-mail to communicate with applicants
throughout the hiring process. We understand that this may not be
the best way to contact all applicants. To ensure that we can
contact you quickly, you will be asked several questions about your
communication preferences in the application process.
There are several parts of the application process that will affect
your overall evaluation:
1. Your on-line resume (See Step 1 below);
2. Your responses to the eligibility questions;
3. Your responses to the vacancy assessment questions; and
4. Submission of supporting documentation (See instructions under
the "Required Documentation" section of this posting).
You have until 11:59 PM Eastern Time (ET) on the closing date of this
announcement to complete the following three-step application process:
STEP 1: To apply, you must first create a My USAJOBS membership
account and resume at www.usajobs.opm.gov. You can build up to 5
resumes in your My USAJOBS account and will need to select one of
these resumes as part of your application for this vacancy
announcement. Once you have created your My USAJOBS account and
built a resume, thoroughly review this vacancy announcement, select
the "Apply Online" button, and follow the instructions provided.
Note: We recommend that you use the preview questions option provided
at the bottom of the qualifications and evaluations tab of this
announcement to review and print a copy of the qualification
questions before you select the "Apply Online" button.
STEP 2: After selecting a resume to submit for your application
package, you will be taken to CareerConnector to answer registration
questions and specific questions for this vacancy announcements. The
answers to the registration questions will determine what types of
jobs you are eligible to apply for based on your Federal experience
and other factors.
Note: If you have previously registered in CareerConnector, you will
not be required to re-register.
STEP 3: Next, you will answer a series of vacancy specific questions
to evaluate your qualifications for this announcement. When
completed and submitted, this information with your CareerConnector
registration, My USAJOBS account profile, and your resume become your
application. Once you submit your completed application, you will
see a confirmation of submittal. If you do NOT receive this
confirmation, you have NOT successfully submitted your application.
A complete application MUST BE RECEIVED BY 11:50 PM ET ON THE CLOSING
DATE OF THIS ANNOUNCEMENT IN ORDER TO RECEIVE CONSIDERATION.
Note: At the bottom of your application summary, you should
select "Finished" again. This will return you to USAJOBS where you
will see confirmation that your resume was sent to this vacancy
announcement. You will then be able to track the status of your
application through your My USAJOBS account.
STEP 4: Submit Supporting Documentation: Please see the instructions
regarding faxing your supporting documentation after completing the
vacancy questions. If you are unsure what documentation you need to
submit then refer to: "Required Documents" section below for
additional information.
IMPORTANT INFORMATION: If your contact information changes after the
closing date of this vacancy announcement, send your updated
information to careerconnectorhelp@do.treas.gov and to
Lisa.K.Cardon@irs.gov to ensure you can be contacted throughout the
selection process.


Required Documents:
In addition, you may need to submit supporting documentation. If you
are qualifying for this position in whole or part based on education,
you must submit college transcripts for all courses completed.
If you are claiming veteran's preference or eligibility for special
priority consideration, you must submit the documents described
under "VETERAN'S PREFERENCE" and IMPORTANT INFORMATION FOR SURPLUS OR
DISPLACED FEDERAL EMPLOYEES" below.
All supporting documentation must be submitted by 3/24/2008.
Failure to provide supporting documentation within the prescribed
period will result in disqualification or ineligibility for
preference/priority consideration.
Note: Although a copy of your transcripts is acceptable for
application processing, an official transcript will be required for
selection.
Please do not use a postage paid government envelope to submit
materials for this announcement. In accordance with 39 U.S.C.
Section 415, application materials will not be accepted if mailed in
postage paid government envelope.
In addition to the online application (resume and responses to
vacancy questions), the following forms may be required:
* DD-214 if claiming Veterans' Preference.
* Standard Form 15, Application for 10-Point Veterans' Preference
and supporting documents (if applicable).
* Official College Transcripts (copies will be accepted initially,
however, prior to selection eligible applicants must submit official
transcripts to the hiring personnel office).
* Equivalency Evaluation from an accredited private organization of
foreign education if applicable.
* SF-50 - If you are or have been a Federal employee, please submit:
** copy of your last Notification of Personnel Action, Form SF-50; and
** copy of your most recent or last performance appraisal.
Note: If you need to request a copy of your SF-50, please write to
the FEDERAL RECORDS CENTER, National Archives and Records
Administration, 111 Winnebago Street, St. Louis, Missouri, 63118.
You must provide your name, social security number and date of birth
with your request.
FAILURE TO PROVIDE A COMPLETE APPLICATION PACKAGE WILL RESULT IN NOT
RECEIVING CONSIDERATION FOR THIS POSITION. Note: Your application
package will not be returned. Do NOT submit original documents that
you may need in the future.
VETERANS' PREFERENCE: If you have served on active duty in the
United States military and were separated under honorable conditions,
you may be eligible for veteran's preference. To claim veterans'
preference, you must submit:
* Form DD214 covering the period of military service for which
preference is claimed; and
* If applicable, a Standard Form 15, Application for 10-Point
Veterans' Preference with supporting documents as outlined on the
form. This form can be found at www.usajobs.opm.gov/forms.asp.
Note: For more information on veteran's preference, please go to the
U.S. Office of Personnel Management website for Veterans at
www.opm.gov/veterans
CTAP/ICTAP ELIGIBLES: Individuals who have special priority
selection rights under the Agency Career Transition Assistance
Program (CTAP) or the Interagency Career Transition Assistance
Program (ICTAP) must apply as indicated above. CTAP/ICTAP eligibles
must be well qualified for the position to receive consideration for
special priority selection. CTAP/ICTAP eligibles who receive a score
of 80 or above will be considered well qualified. If you are seeking
CTAP/ICTAP eligibility consideration, you must submit proof that you
meet the requirement of 5 CFR 330.605 (a) for CTAP and 5 CFR 330.704
for ICTAP. This includes a copy of the agency notice, a copy of your
most recent Performance Rating and copy of your most recent SF-50
noting current position, grade level, and duty location. Please
annotate your application to reflect that you are applying as a CTAP
or ICTAP eligible.
REASONABLE ACCOMODATION STATEMENT: The Internal Revenue Service
provides reasonable accommodations to applicants with disabilities.
If you need a reasonable accommodation for any part of the
application and hiring process, please contact the Selective
Placement Coordinator listed in this vacancy announcement.
Decisions on granting reasonable accommodation will be made on a case-
by-case basis.
If you have been certified by the States Rehabilitation Center or the
State's Commission for the Blind, may wish to contact your counselor
to apply for employment through the IRS Disability Employment Program
in addition to applying for this vacancy announcement.


Contact Information:
Ogden Employment II

Phone: 801-620-6136

Fax: 801-620-3257

TDD: 801-620-3557

Email: ctr.odn.emp2.area@irs.gov


Or write:
Internal Revenue Service
1973 N RULON WHITE BLVD
M/S 1530
OGDEN, UT 84404

Fax: 801-620-3257


What To Expect Next:
We will communicate with you using e-mail throughout the hiring
process. You will receive an electronic Notice of Rating that will
provide you with information regarding your eligibility for the
occupations covered under this announcement.
If you currently have a spam blocker on your computer you will have
to remove it, or add our email addresses: ctr.odn.emp2.area@irs.gov
and any address ending with @irs.gov to your address book. This will
ensure you will receive e-mail notification from our Personnel
Office.
We will conduct an evaluation of your qualifications. Applicants will
be referred according to the number of vacancies to the hiring
manager for further consideration and possible Telephone Assessment
and interview consideration.