Job Listing: Customer Service Supervisor
Direct staff responsible for policy maintenance, coverage change, cancellations, death and survivorship processing and call center. This supervisor must ensure procedures and processed work adheres to state and federal regulatory requirements regarding policy administration and established service level agreements. This supervisor will coordinate resolution of policyholder service issues with other departments, including the claims, commission accounting, and premium accounting departments, and agents. The supervisor is responsible for monitoring staff performance and behavior, documenting and addressing any issues. The supervisor will be actively coaching and mentoring staff in the areas they need development providing performance feedback on a bi-weekly frequency. As needed supervisor will work with information technology to report and resolve system errors and new system enhancements.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Monitor and evaluate employee's personal performance. Providing constructive and timely feedback; Coordinate with LTC Operations groups to resolve policyholder service issues regarding coverage change, policy modification or refunds; Coach and mentor staff in the areas they need development; Review suspended policy reports to ensure timely resolution of issues regarding policies in suspense and other policy problems; Trouble shoot system errors with IT and develop system enhancements; Ensure department compliance with state and federal regulatory requirements regarding policy administration and established service level agreements .
Required Skills
Strong interpersonal skills, demonstrated in an ability to effectively and respectfully communicate with all levels of employee, from front-line staff to executive management.
Required:
Insurance experience required; High School diploma/GED; Minimum of 3-5 years administration experience; Minimum of 1-2 years direct supervision of call center personnel;
Preferred:
Strong knowledge of Windows, Microsoft Word and Excel, knowledge of Access; Excellent oral and written communication skills in developing and/or communicating reports to management;
Knowledge of LTC a plus; Mainframe administration system experience.
Job Details |
Job Location |
Candidate Application |
| Employer: Volt Staffing | Address: | Contact: |
| Job Type: Full-time | City: Bedford | Phone: 972-245-8658 |
| Experience: | State: Texas | |
| Education: High School / GED | Zip Code:76021 | Online: Website Link |
Salary and Benefits
40,000.00 - 50,000.00 Annual DOE
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