Job Listing: Logistics Management Specialist

Duty Locations

 2 vacancies - Tobyhanna, PA

Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army!

This is an Army Acquisition, Logistics and Technology Workforce position. Selectees must meet position requirements for certification at Level II in Acquisition Career Field Lifecycle Logistics within 24 months of entrance on duty. 

Tobyhanna Army Depot is the largest, full-service electronics maintenance facility in the Department of Defense with a total installation work force of more than 5,000. The depots mission includes design, manufacture, repair and overhaul of hundreds of electronic systems for all branches of the Armed Forces. They include satellite terminals, radio and radar systems, secure communications, electro-optics, night vision and anti-intrusion devices, airborne surveillance equipment, navigational instruments, electronic warfare, and guidance and control systems for tactical missiles. For over 50 years, Tobyhanna personnel have built a tradition of unparalleled customer satisfaction through the delivery of timely, cost-effective, and high-quality products and services. Located in Northeastern Pennsylvania, near Stroudsburg, Scranton and Wilkes-Barre.

 

The Full Performance Level: TAG: 11

Major Duties

In a developmental capacity, you will perform a variety of duties required to develop logistics management operations that involve planning, directing, coordinating and evaluating the logistics actions required to support depot mission workload and resource requirements. You will serve as a project coordinator for systems and equipment, prototype development, initial fabrication, production run, initial and following fielding and major modifications of complex electronic communications systems. You will participate in the planning, directing, evaluating, briefing, and coordinating of logistical actions to support management of specified electronic communication or weapon control systems and equipment. You will prepare logistics requirement plans, operational and interim support plans, performance criteria etc. You will manage, monitor, and coordinate the execution of Integrated Logistic Support program. You will also recommend adjustments to budget and logistics plans to accommodate for unforeseen developments.

How to Apply

To apply for this position, you must provide a complete Application Package, which includes both of the following parts:

1.      Your responses to the Assessment Questionnaire, and

2.      Your résumé and any other documents specified in the Required Documents section of this job announcement.

 

Use Application Manager for convenience and quickest processing. Track your progress to a Complete Application Package using the My Application Packages checklist and status displays in Application Manager. Your Application Package status must be Complete by Tuesday, April 08, 2008.

 

Option A:  Application Manager

To begin, choose one of these options:

·         If your résumé is going to come from the USAJOBS Resume Builder, you begin the process by clicking the Apply Online button near the bottom of this page. Your résumé will be attached only to the Application Package you complete and Submit immediately after you click the Apply Online button for this job announcement, not to any Application Packages you may already have created.

·         If your résumé is going to be one you prepared outside of USAJOBS Résumé Builder, click this link to begin the process:  Online Questionnaire.

 

To return to Application Manager at any time, use whichever one of the links  you used to begin as described above, or simply go to https://ApplicationManager.org.

 

 

Option B:  Paper Qualifications Questionnaire

If it is not possible for you to use Application Manager, you can write your answers on paper.  Follow these steps:

1.      You can print a copy of this job announcement so that you can read the questions offline.

2.      Obtain and print a copy of the OPM Form 1203-FX, which you will use to provide your answers. You can obtain the form at this URL http://www.opm.gov/Forms/pdf_fill/OPM1203fx.pdf or by calling USAJOBS by Phone at (703) 724-1850; after the introduction, press 1, and listen for instructions.

3.      You may submit the Form 1203-FX, resume, and any supporting documents either by fax, by mail or in person.

·         By Fax: If you are faxing a Form 1203-FX, do not use a separate cover sheet. Simply make sure the Form 1203-FX is on top of any other documents you are faxing. If you are faxing any documents without the Form 1203-FX on top, always use the official cover sheet which is here -- http://staffing.opm.gov/pdf/usascover.pdf -- and be sure to fill it out completely and clearly.  The fax number is 1-478-757-3144.  Feed all documents into your fax machine top first so that we receive them right-side up.

·         By mail or in person: 

North East CPOC
314 Johnson Street
Aberdeen Proving Ground, MD 21005-5283
USA

Attention: DE CELL

AM183104 

Required Documents:

Step 2

Resume
Transcripts
Qualifications
Veterans Preference documentation
Miscellaneous

To submit the documents requested follow the instructions below: Your resume, curriculum vitae, the Optional Application for Federal Employment (OF 612), or any other written format you choose to describe your job-related qualifications  can be submitted electronically using the document upload process, fax, mail or by hand-deliver. Please ensure that your resume contains your full name, address, phone and at least your last four digits of your social security number.

Note: Please be sure to include all of the following information in your resume:

Job Information:
-Vacancy Identification Number, title, grade and location for which you are applying.
Personal Information:
- Full name, mailing address (with zip code) and day/evening telephone numbers (with area code).
- Social Security Number. Giving your Social Security Number is voluntary. However, we cannot process your application without it.
- Country of Citizenship.
- If ever employed by the Federal Government, please show the highest Federal civilian grade held, job series, and dates of employment in grade.
Education:
- High School name, city, state and zip code, date of diploma or GED.
- Colleges and/or Universities attended, city, state and zip code.
- Major field(s) of study.
- Type and year of degree(s) received. If no degree received, show total credit hours received in semester or quarter hours.
Work Experience for each paid or non-paid position held related to the job for which you are applying (do not provide copies of job descriptions):
- Job title.
- Duties and accomplishments.
- Number of hours per week.
- Employer's name and address.
- Supervisor's name and phone number.
- Starting and ending dates of employment (month and year).
- Salary.
- Indicate if your current supervisor may be contacted.
Other Qualifications:
- Job-related training courses (title and year).
- Job-related skills (e.g., other languages, computer software/hardware, tools, machinery, typing speed, etc.)
- Job-related certificates and licenses.
- Job-related honors, awards, and special accomplishments. (e.g., publications, memberships in professional or honor societies, leadership activities, public speaking, performance awards, etc.) Do not send copies of documents unless specifically requested.

Contact Information:
Yvonne Hedgmon-Cossey

Phone: (410)306-0150

Email: yvonne.hedgmoncossey@us.army.mil


Or write:
North East CPOC
314 Johnson Street
Aberdeen Proving Ground, MD 21005-5283

USA


What To Expect Next:

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a reveiw of your complete application is made you will be notified of your rating and or referral to the hiring official.  If further evaluation or  interviews are required you will be contacted.

Instructions for completing the OPM 1203-FX:

If you are applying to this announcement by completing the OPM 1203-FX form instead of using the Online Application method, please use the following step-by-step instructions as a guide to filling out the required questionnaire. You will need to print the vacancy announcement and refer to it as you answer the questions. You may omit any optional information; however, you must provide responses to all required questions. Be sure to double check your application before submission.

Social Security Number

Enter your Social Security Number in the space indicated. Providing your Social Security Number is voluntary, however we can not process your application without it.

Vacancy Identification Number

The Vacancy Identification Number is: AM183104

1. Title of Job

Logistics Management Specialist

2. Biographic Data

All biographic information is required, except for your telephone number and the contact time.

3. E-Mail Address

4. Work Information

5. Employment Availability

If you are applying by the OPM Form 1203-FX leave this section blank.

6. Citizenship

Are you a citizen of the United States?
7. Background Information

If you are applying by the OPM Form 1203-FX leave this section blank.

8. Other Information

If you are applying by the OPM Form 1203-FX leave this section blank.

9. Languages

If you are applying by the OPM Form 1203-FX leave this section blank.

10. Lowest Grade

Enter the lowest grade level you will accept.

0507
11. Miscellaneous Information

If you are applying by the OPM Form 1203-FX leave this section blank.

12. Special Knowledge

If you are applying by the OPM Form 1203-FX leave this section blank.

13. Test Location

If you are applying by the OPM Form 1203-FX leave this section blank.

14. Veteran Preference Claim

15. Dates of Active Duty - Military Service

These dates are required if you have claimed Veterans' Preference unless you have claimed derived Preference (i.e., widows, spouse, etc.)
Please use this format: (mm/dd/yyyy)

16. Availability Date

If you are applying by the OPM Form 1203-FX leave this section blank.

17. Service Computation Date

18. Other Date Information

If you are applying by the OPM Form 1203-FX leave this section blank.

19. Job Preference

If you are applying by the OPM Form 1203-FX leave this section blank.

20. Occupational Specialties

Select/enter at least one occupational specialty. The specialty code for this position is:

001 Logistics Management Specialist
21. Geographic Availability

Select/enter at least one geographic location in which you are interested and will accept employment. The location code for this position is:

0941 Tobyhanna, PA
22. Transition Assistance Plan

In this section indicate if you are a surplus or displaced Federal employee requesting special priority consideration under the Career Transition Assistance Plan (CTAP) or the Interagency Career Transition Assistance Plan (ICTAP).

Note: To receive consideration for CTAP or ICTAP, you must submit the necessary supporting documentation. Refer to the vacancy announcement for additional information and instructions.

23. Job Related Experience

Please insert the total number of years and months of your job related experience.

24. Personal Background Information

The United States District Court for the District of Columbia, in a decree approved in a lawsuit entitled Luevano v. Springer, Civil Action no. 79-0271, has ordered that Federal Government agencies provide data on the race and national origin of applicants for certain Federal occupations. The position for which you are applying is in one of those occupations.

The collection of this information is authorized for use by the Office of Personnel Management only for the purposes of complying with the requirements of the Luevano v. Springer Decree. The data you supply will be used for statistical analysis pursuant to the requirements of the lawsuit, and will not be shared with employing agencies.

You are requested to complete the following: however, submission of this information is voluntary. Your failure to do so will have no effect on the processing of your application for Federal employment.

The first six categories below provide descriptions of race and national origins. Select the category with which you identify yourself. If you are of mixed race and/or national origin, select the category with which you most closely identify yourself. Please select only one category.

PRIMARY GEOGRAPHIC ZONE

Select the Zone (items 7 through 15) which includes your first choice for location of employment. This designation is for statistical use only and will not affect your actual consideration for employment. Your geographic area of consideration will be determined by your entries in items 7 through 15. Please select only one.

01 American Indian or Alaskan Native - A person having origins in any of the original peoples of North America, and who maintains cultural identification through community recognition or tribal affiliation.02 Asian or Pacific Islander - A person having origins in any of the original peoples of the Far East, Southeast Asia, the Indian subcontinent, or the Pacific Islands. For example, this area includes China, India, Japan, Korea, the Philippine Islands, and Samoa.03 Black, not of Hispanic origin - A person having origins in any of the black racial groups of Africa. This does not include persons of Mexican, Puerto Rican, Cuban, Central or South American, or other Spanish cultures or origins.04 Hispanic - A person of Mexican, Puerto Rican, Cuban, Central or South American, or other Spanish cultures or origins. This does not include persons of Portuguese culture or origin.05 White, not of Hispanic origin - A person having origins in any of the original peoples of Europe, North America, or the Middle East. This does not include persons of Mexican, Puerto Rican, Cuban, Central or South American, or other Spanish cultures or origins.06 A person not included in another category.07 ATLANTA ZONE includes Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Virginia08 CHICAGO ZONE includes Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, West Virginia, and Wisconsin09 DALLAS ZONE includes Arizona, Arkansas, Colorado, Louisiana, Montana, New Mexico, Oklahoma, Texas, Utah, and Wyoming10 PHILADELPHIA ZONE includes Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, and Vermont11 SAN FRANCISCO ZONE includes California, Idaho, Nevada, Oregon, and Washington12 ALASKA ZONE includes the State of Alaska13 CARIBBEAN ZONE includes Puerto Rico and the Virgin Islands14 HAWAII ZONE includes the State of Hawaii and Pacific overseas area15 WASHINGTON, DC ZONE - Washington, DC metro area (Charles, Montgomery, and Prince George Counties in MD, Arlington, Fairfax, Prince William, King George, Stafford, and Loudoun Counties and Falls Church, Alexandria, and Fairfax cities in VA) and Atlantic overseas area (African, European, Middle Eastern, Central and South American countries)
25. Occupational/Assessment Questions:

OCCUPATIONAL QUESTIONS - Mark only 1 response for each question.

EDUCATIONAL BACKGROUND AND WORK EXPERIENCE

This section asks you to describe your educational background, your work, and other experiences in specific factors which relate to job performance. ALL QUESTIONS MUST BE ANSWERED. Record your answers in Section 25.

1. From the descriptions below, select the letter that describes the education or experience you have that demonstrates your ability to perform GS-5, Logistics Management Specialist work. If your highest level of education is not described below, choose the letter that describes experience or lower level education that you do have. Mark only 1 response.

A. I have completed a 4-year course of study leading to a bachelor's degree or I possess a bachelor's degree.
B. I have completed education beyond the bachelor's degree, e.g., graduate study, master's degree, Ph.D.

C. I have three years of experience that provided me with the ability to review, analyze, and evaluate logistics management programs and activities.
D. I have less than 4 years of post-high school education or a bachelor's degree and less than the experience described in "C," but I have a combination of education and the type of experience described in "C."
E. My education and/or experience is not reflected in any of the above statements.

2. From the descriptions below, select the letter that describes the education or experience you have that demonstrates your ability to perform GS-7, Logistics Management Specialist work. If your highest level of education is not described below, choose the letter that describes experience or lower level education that you do have. Mark only 1 response.

A. I have a bachelor's degree and superior academic achievement.
B. I have one full year of graduate level study, or possess a master's or higher degree, e.g., Ph.D., in a field that provided the knowledge, skills, and abilities to do the work of the position.
C. I have at least one year of work experience that provided me with knowledge of logistics management principles, concepts, policies and regulations.
D. I have less than the full amount of graduate education described in "B" and less than the amount of experience described in "C," but I have a combination of the type of graduate education described in "B" and the type of experience described in "C."
E. My education and/or experience is not reflected in any of the above statements.

3. Please respond "A" for this question.

A. This is the correct response.

4. Please respond "A" for this question.

A. This is the correct response.

5. Please respond "A" for this question.

A. This is the correct response.

The following questions ask you to describe your educational background, your work, and other experiences in specific areas which relate to successful job performance.

You are to choose one answer to each question from among the alternatives presented. Then, record your answers in Section 25 on OPM Form 1203-FX beginning at Item 6. Do not mark more than one answer for each question. Multiple answers will not be counted. Do not omit answers unless instructed to do so. Other omissions may decrease your score.

6. During high school (grades 9 - 12), I made the semester honor roll:

A. never
B. once or twice
C. three or four times
D. five or six times
E. seven or eight times

7. The high school grade I most often received was:

A. A
B. B
C. C
D. D or lower
E. I do not remember

IF YOU DID NOT ATTEND COLLEGE, PLEASE SKIP TO ITEM 9.

8. The college grade I most often received was:

A. A
B. B
C. C
D. D or lower
E. I do not remember

9. In the past three years the number of different paying jobs I have held for more than two weeks is:

A. 7 or more
B. 5 - 6
C. 3 - 4
D. 1 - 2
E. none

10. I have been employed in work similar to that of the job covered by this examination:

A. never employed in a similar job
B. less than 1 year
C. 1 - 2 years
D. 3 - 4 years
E. over 5 years

11. In the past three years, my primary work experience has been in:

A. professional or administrative occupations
B. clerical or sales occupations
C. service occupations
D. trades or labor occupations
E. not employed in the past three years

12. On my present or most recent job, my supervisor rated me as:

A. outstanding
B. above average
C. average
D. below average
E. not employed or received no rating

13. In the past three years the number of jobs I have been fired from is:

A. 5 or more
B. 3 to 4
C. 2
D. 1
E. none

14. The number of civic or social organizations (which have regular meetings and a defined membership) that I belong to is:

A. none
B. 1
C. 2 or 3
D. 4 to 6
E. 7 or more

15. In organizations to which I belong, my participation is best described as:

A. do not belong to any organizations
B. not very active
C. a regular member but not an office holder
D. have held at least one important office
E. have held several important offices

16. My previous supervisors (or teachers if not previously employed) would most likely describe my basic math skills as:

A. superior
B. above average
C. average
D. below average
E. do not know

ACCOMPLISHMENTS 
 

The questions in this part relate to fundamental competencies, such as problem solving, that are required for the job for which you are applying. 

 

Please answer each question "A" for YES or "B" for NO.

 

Keep in mind the following:

 

1)      Some questions refer to “work” experience.  Unless otherwise stated, this includes experience you have gained through:

 

·      School,

·      Volunteer work,

·      Military service,

·      Paid employment,

·      Hobbies, or

·      Professional, charitable, religious, community, social, or other organizations.

 

2)      Some questions include examples to help show the broad range of accomplishments and experience applicants might have.  Read the entire question using the examples as a guide, but do not base your answers solely on the examples.

 

3)      Some questions ask you if you received a grade of B or above in your schoolwork.  On an A, B, C, D, F scale, a grade of B or above is considered an above average grade.  If you were graded on a different scale, use the equivalent of a B or above on the type of scale on which you were graded.

 

Answer all questions to the best of your ability.  Your responses are subject to verification through background checks, job interviews, and any other information obtained during the application process.  Untruthful responses or any attempt to conceal information can result in your removal from a Federal job and in you being barred from seeking Federal employment in the future.

A- Yes
B- No

17. Have you successfully planned an event such as a conference, fund-raiser, etc.?

18. Have you devised a strategy to overcome a major setback that successfully enabled you to complete a project on time or within budget?

19. Have you successfully determined space layouts or assignments for equipment, furniture, displays, etc.?

20. Have you successfully done work that regularly required you to determine resource requirements or monitor the use of resources (for example, staff, space, equipment, supplies, materials, etc.)?

21. Have you suggested or made changes to products or procedures that resulted in better meeting customer needs?

22. Have you successfully done work, not including computer applications classes, that regularly involved using word processing software to create, edit, and format documents or correspondence?

23. Have you successfully negotiated with another person sharing the same resources (for example, negotiated for employees, space, equipment, etc.)?

24. Have you successfully planned activities for nonwork groups (for example, athletic teams, professional associations, religious groups, etc.)?

25. Have you successfully persuaded management, other members of your group, customers, or clients to accept a proposal?

26. Have you done work that involved writing brochures, press releases, or speeches?

27. Have you successfully completed a large-scale project (lasting several months or longer) on or ahead of schedule with minimal supervision?

28. Have you successfully prepared a budget for an office, department, or organization?

29. Have you successfully done work that regularly involved composing letters or writing reports containing several short paragraphs, such as investigation reports, accident reports, performance evaluations, etc.?

30. Have you identified and solved a problem with a procedure, product, or service that benefited the organization (for example, saved the organization time or money, increased sales, reduced errors, etc.)?

31. Have you successfully developed an automated system that improved accuracy, efficiency, or productivity?

32. Have you received formal recognition for your written work (for example, received an award, letter of commendation, excellent performance appraisal rating, etc.)?

33. Have you written procedures or instructions that others have followed successfully (for example, instruction manuals, survey instructions, training materials, etc.)?

34. Have you successfully done work that constantly required you to work under difficult time constraints?

35. Have you broken a sales record or a similar record, regularly exceeded quotas or similar productivity standards, or received formal recognition for doing work that surpassed what was expected (for example, received a certificate of appreciation, bonus, etc.)?

36. Have you successfully done work where your supervisor regularly relied on you to make decisions while he or she was in meetings or out of the office?

37. Have you successfully done work that involved writing technical or legal reports, or translating technical or other complex material into language that was more easily understood?

38. Have you received formal recognition for solving a work-related problem (for example, received an award, a letter of commendation, etc.)?

39. Have you successfully dealt with a disruption to regular operations in a way that allowed for completion of the work or continuation of a noncritical service?

40. Have you participated in training classes, workshops, or seminars outside of school that helped you improve your self-management skills (for example, time management, goal setting, career development, etc.)?

41. Have you participated in post-high school activities that helped you improve your negotiation or persuasion skills (for example, college debate team, training classes, workshops, seminars, etc.)?

42. Have you successfully done work that regularly involved forecasting costs or revenues for the short term (weekly, monthly, or quarterly)?

43. Have you received formal recognition for providing good service to customers or clients (for example, received an award, a letter of commendation, an excellent performance appraisal rating, etc.)?

44. Have you successfully provided good customer service while constantly working under difficult time constraints (for example, worked in a fast-food restaurant, worked as a stockbroker, etc.)?

45. Have you successfully negotiated contracts, leases, or prices for services, supplies, equipment, property, etc.?

46. Have you done work where regularly you were responsible for dealing with disruptions that impacted a group of people (for example, rowdy behavior at a public pool, weather changes at a camp, altercations in a prison, etc.)?

47. Have you received formal recognition for work related to financial management (for example, received an award, letter of commendation, early promotion, etc.)?

48. Have you successfully done work, not including computer applications classes, that regularly involved using statistical software programs to analyze data?

49. Have you successfully created computerized databases to organize information?

50. Have you successfully done work that regularly required you to respond or react quickly in emergency situations (for example, combat duty, firefighting, rescue work, police work, natural disaster relief, etc.)?

51. Have you successfully done work that regularly involved using computer software to run a payroll, accounting, or inventory system, or to record or track other quantitative information?

52. Have you readily rearranged many of your priorities and much of your schedule to accommodate an unplanned change that had a short-term impact on you (for example, took on additional work for a co-worker who was absent due to a minor illness, rescheduled all final examinations due to a death in the family, etc.)?

53. Have you successfully done work, not including schoolwork, that regularly involved receiving varied assignments on short notice that needed to be handled immediately?

54. Have you successfully completed a long-term project outside of work where you were solely responsible for doing the work (for example, completed a thesis, wrote a book that was published, prepared a horse for competition that won a ribbon, restored an antique car, etc.)?

55. Have you successfully planned or monitored a large-scale project or program that involved several steps that were carried out over an extended period of time?

56. Have you performed home repairs that involved determining the specific problem, determining how to make the repair, and successfully completing the repair (for example, fixed a leaking faucet, re-shingled a roof, etc.)?

57. Have you willingly rearranged many of your priorities and much of your schedule to accommodate a major, planned change that had a long-term impact on you (for example, worked overtime for several months to implement a new system on schedule, had extensive renovations done on your house that required you to live elsewhere, etc.)?

58. Have you willingly changed routine tasks to accommodate new systems, policies, or procedures (for example, changed to a new filing system, computer system, financial record-keeping system, etc.)?

59. Have you successfully done work that involved making personnel decisions (for example, who to hire, promote, or discipline) or deciding how to allocate equipment, materials, staff, etc.?

60. Have you successfully done work that regularly involved conducting quality checks or following up with customers or clients to ensure satisfaction with a product or service?

61. Have you successfully done work that regularly involved negotiating with customers or clients to modify products or to resolve problems or disputes?

62. Have you been requested to take on additional responsibilities because of your ability to manage your own work effectively?

63. Have you successfully done work that often required you to accommodate last minute requests from customers or clients or to provide quality service in situations where timeliness is critical (for example, worked as a courier or travel agent, worked in newspaper publishing, etc.)?

64. Have you successfully done work that regularly involved keeping detailed financial records, making or verifying calculations for accounting purposes, or preparing financial reports?

65. Have you successfully resolved disagreements among a group of peers in a goal-oriented setting (for example, sports team, work group, theater group, cheerleading squad, etc.)?

66. Have you successfully worked as treasurer of a school or community group, or planned and monitored the budget for a special school, group, or community project (for example, a class reunion, school trip abroad, neighborhood block party, etc.)?

67. Have you readily rearranged virtually all of your priorities and much of your schedule to accommodate a sudden major change, problem, or setback that had a relatively long-term impact on you (for example, assumed the duties of another staff member who quit unexpectedly, took in an elderly parent who suddenly became ill, etc.)?

68. Have you successfully done work that regularly required you to make quick decisions where the consequences were critical (for example, worked as a 911 operator, on an ambulance squad, etc.)?

69. Have you successfully done work that regularly involved deciding how best to use the strengths of team members (for example, deciding who to assign to various projects, which player to put in each position, etc.)?

70. Have you successfully prepared a program or project budget?

71. Have you successfully written reports that presented facts, findings, logical conclusions, and persuasive arguments (for example, wrote a thesis, briefing papers, policy papers, complex research papers, etc.)?

72. Have you successfully done work that involved forecasting costs or revenues for the long term (annually or longer)?

73. Have you successfully done work that required you to identify what a customer or client needs?

74. Have you successfully worked closely with a client over an extended period of time to complete a project or resolve a problem?

75. Have you successfully done work where one of your primary responsibilities was to solve customer problems (for example, provided support services for customers with software problems)?

76. Have you successfully done work that regularly involved manipulating data in a computer database (for example, importing, exporting, merging, updating, sorting data, etc.)?

77. Have you successfully done work that regularly involved making decisions about disclosure of sensitive or confidential information?

78. Have you successfully done work that regularly involved using negotiation or persuasion to help others avoid trouble or conflict or make positive changes in their lives (for example, worked for a crisis hotline, worked as a resident advisor, substance abuse counselor, etc.)?

79. Have you been given additional responsibilities because of your ability to organize and complete your regular work more quickly than expected?

80. Have you successfully done work that involved deciding which supplies, equipment, or merchandise to purchase for a group or organization?

81. Have you successfully done work, not including computer applications classes, that regularly involved using graphics software to create and edit charts, tables, or graphs?

82. Do you regularly monitor your progress toward achieving your career goals (for example, by initiating discussions about your career goals with your supervisor, employee counselor, mentor, etc.)?

83. Have you successfully done work that required you to keep enough cash on hand or maintain an adequate stock of supplies, equipment, or merchandise?

84. Have you successfully solved problems that occurred because of a critical emergency or a disruption of a life-saving operation, with very few resources or guidelines (for example, solved problems related to a natural disaster, a power outage in a hospital, etc.)?

85. Have you often been asked to proofread or edit the writing of others for content, punctuation, spelling, and grammar?

86. Have you designed or developed something, on your own initiative, to help you or other employees better complete assignments (for example, designed a training manual)?