Job Listing: PROGRAM CLERK (Telecommunicator)

Duty Locations

 01 vacancies - Coatesville, PA

 

Vacancy Identification Number (VIN):  VM182343 (Include on all documents)

 

Be a member of a team providing compassionate healthcare to veterans.   

The Department of Veterans Affairs is an employer of choice as a center of excellence in patient care, education and research.  We value trust, respect, commitment, compassion, and excellence; we value you.  For more information on the Department of Veterans Affairs, go to http://www.va.gov . 

NOTE:  In order to view and/or print the entire announcement, please scroll to the bottom of this page and click on "Print Preview"; then "Print".  Otherwise, you may miss important instructions on how to apply for this position.

APPLICANT CHECKLIST:  Please use this checklist to ensure compliance with all application requirements.  We recommend that you print a copy of this checklist for reference while completing your application package.  Detailed instructions of the application process are included after the checklist.  Be sure to read and follow the instructions carefully.

_____ Responses to the Assessment Questionnaire. (see Step 1)

_____ Resume (see Step 2 for the information you should include on your resume) or Optional Application for Federal Employment (OF-612).

_____ If you are faxing your documentation, the United States Application Cover Page must be used in order to link your documents with your on-line questionnaire.  Failure to provide this cover page - or the use of a different cover page - will prohibit your documentation from being processed.  (see Step 3 for url)

_____ If a particular level of education/certification is required OR if you are asking us to qualify you based upon your education, you must submit a copy of your college transcript or an appropriate course listing. (see Step 3)

_____ Veterans must provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.).  Note:  More than one DD-214 may be needed to show all dates of service. (see Step 3)

_____  Disabled veterans and other veterans eligible for 10-point preference must also submit an SF-15 (version December 2004) with required proof as stated on the form. (see Step 3)

Major Duties

This position is located in the Police Service at the VA Medical Center in Coatesville, Pennsylvania.  The person in this position will be working in the Medical Center's Telecommunication Center, the primary responsibilities include dispatching police officers and fire fighters, monitoring surveillance and alarm equipment, answering telephones and providing information. 
Major duties and responsibilities include:

Serving as radio dispatcher for all incidents reported; 
Recording all incidents occurring during their tour of duty into the computerized Daily Operations Journal;
Operating the National Crime Information Computer to provide information to VA police officers on vehicle registrations, warrants and criminal history;
Operating the automated switching console of the WOMAC computerized telephone system;
Screening and routing incoming calls from commercial and FTS circuits;
Relaying emergency notification to the Psychiatric Emergency Assistance Team and the Medical Emergency Response Team;
Assisting personnel with vehicle registrations; and,
Performing other duties as assigned. 
TOUR OF DUTY:  Permanent Tour – 3:00 P.M. to 11:00 P.M. (Shift subject to change)
***RELOCATION EXPENSES AND/OR INCENTIVES ARE NOT AUTHORIZED*** 

How to Apply

PLEASE NOTE: 

It is your responsibility to insure that all application materials are RECEIVED by 11:59 p.m. on the closing date of the announcement (Wednesday, April 09, 2008) in order to be considered.  We cannot be responsible for incompatible software, illegible fax transmissions, interruptions in internet service, etc. 
You must submit a complete application package.  Failure to provide complete information may result in your not receiving consideration for this position.
You must submit your assessment questionnaire online (through Application Manager) or  on OPM Form 1203-FX (and faxed).  Do not send printouts of your Application Manager Questionnaire Answers.  If you fax your application and/or documentation, please keep a copy of your fax transmittal receipt for future verification, if necessary.
You will not be contacted for additional information.  DO NOT contact our offices for verification of receipt or status reports - we do not provide this information.
Your application materials will not be returned.  Do not submit original documents that you may need in the future.
Your application must be completed on-line or faxed. This office does not accept applications by electronic mail (e-mail), regular mail, or in person. 

Applying for this position is as easy as 1, 2, 3...

Just by following three steps, you will submit a complete application package and receive consideration for this position.  Be sure to follow the steps carefully and complete all three.  Each step is described in detail below.

Your responses to the Assessment Questionnaire, (which may be completed electronically or on the OPM Form 1203FX and faxed), 
Your resume or OF-612  (which may be completed electronically, uploaded, or faxed), and
Other documents specified in this job announcement (which may be uploaded or faxed).

Use Application Manager for convenience and quickest processing.  Track your progress to a Complete Application Package using My Application Packages checklist and status displays in Application Manager.  Your Application Package status must be Complete by 11:59 p.m. on Wednesday, April 09, 2008.

STEP 1: 

Complete and submit the Assessment Questionnaire. The questionnaire must be completed and submitted in order to receive consideration for this position.

PLEASE NOTE:  We highly encourage you to complete the Assessment Questionnaire online as it is the most efficient way to process your responses.  Using paper application forms may delay the processing of your application.  If you are unable to complete the Assessment Questionnaire online, go to STEP 3 of this announcement and refer to the alternatives described under "Alternative Methods for Completing the Application Package" 

You must provide responses to all required questions. Be sure to double check your application before submission and click on "SUBMIT" when it is complete.  Your application is not transmitted to us until you submit it.

To complete your Assessment Questionnaire online, click the following link:

Online Questionnaire

or enter https://ApplicationManager.org  You can save your work and come back later.  To return to Application Manager at any time by simply going back to this web address. 

The Assessment Questionnaire must be completed and submitted by 11:59 p.m. on Wednesday, April 09, 2008.

ASSESSMENT QUESTIONNAIRE

Social Security Number

Enter your Social Security Number in the space indicated.  Providing your Social Security Number is voluntary, however we cannot process your application without it.

Vacancy Identification Number

VM182343

 

1. Title of Job

PROGRAM CLERK (Telecommunicator) 

 

2. Biographic Data

3. E-Mail Address

Please enter your e-mail address in the space provided.  If you do not provide an e-mail address you may not receive a notice of your results. 

4. Work Information

If you are applying by the OPM Form 1203-FX leave this section blank.

5. Employment Availability

If you are applying by the OPM Form 1203-FX leave this section blank.

6. Citizenship

Are you a citizen of the United States?

7. Background Information

If you are applying by the OPM Form 1203-FX leave this section blank.

8. Other Information

If you are applying by the OPM Form 1203-FX leave this section blank.

9. Languages

If you are applying by the OPM Form 1203-FX leave this section blank.

10. Lowest Grade

Enter the lowest grade (05) you will accept for this position.

05
11. Miscellaneous Information

If you are applying by the OPM Form 1203-FX leave this section blank.

12. Special Knowledge

If you are applying by the OPM Form 1203-FX leave this section blank.

13. Test Location

If you are applying by the OPM Form 1203-FX leave this section blank.

14. Veteran Preference Claim

15. Dates of Active Duty - Military Service

16. Availability Date

If you are applying by the OPM Form 1203-FX leave this section blank.

17. Service Computation Date

If you are applying by the OPM Form 1203-FX leave this section blank.

18. Other Date Information

If you are applying by the OPM Form 1203-FX leave this section blank.

19. Job Preference

If you are applying by the OPM Form 1203-FX leave this section blank.

20. Occupational Specialties

The specialty code(s) for this position is (are):
001 Program Clerk (Telecommunicator)
21. Geographic Availability

The location code(s) for this position is (are):

 

0529 Coatesville, PA
22. Transition Assistance Plan

23. Job Related Experience

If you are applying by the OPM Form 1203-FX leave this section blank.

24. Personal Background Information

If you are applying by the OPM Form 1203-FX leave this section blank.

25. Occupational/Assessment Questions:

1. Select the one statement below that best describes your experience, education or combination of experience and education to meet the basic requirements for this position. Please refer to the qualifications section of this vacancy announcement for detailed information.

A. At least one year of specialized experience equivalent to the next lower grade level (GS-4) with responsibilities close to the work of this position that has given you the particular knowledge, skills, and abilities required to successfully perform the duties of this position.
B. Successful completion of a four (4) years course of study. Transcript must be submitted.
C. Combination of education and experience. Transcript must be submitted.
D. None of the above.

For the following item(s), choose the ONE statement from the list below that best describes your knowledge, skill and ability. All A, B, and C answers MUST be supported with examples, explanations or additional information in the space provided. Failure to provide adequate information may result in your final rating being reduced. Please select only one letter for each item.

A- I am considered an expert, am consulted by others, or have provided training to others in this area.
B- I have above average or superior knowledge, skill, or ability in this area.
C- I have average knowledge, skill, or ability in this area.
D- I have some knowledge, skill, or ability in this area.
E- I have little or no knowledge, skill, or ability in this area.

2. Operating a telecommunications center.

Please provide examples of your experience using telephonic equipment including use of various paging systems including hand-held pagers.

3. Reading and interpreting rules, regulations and policies as they pertain to telecommunication activities.

Describe the types of materials you have been required to read, interpret and apply to your work environment. Give examples of your ability to explain simple or complex rules or regulations to others who may not be familiar with this information.

4. Communicating orally with people from a variety of backgrounds.

Please provide detailed examples of your experience in customer service dealing with individuals from different backgrounds with varying levels of understanding. Include examples, if applicable, of your ability to provide simple directions to family members or a patient who may have been uncooperative, mentally challenged, or unfamiliar with the information you were trying to convey to them. What was the outcome of your efforts?

5. Planning and organizing work to meet deadlines.

Please provide specific examples of your experience planning and organizing work. How did you plan, prioritize and complete tasks.

6. Adapting to changing work conditions.

Please describe the types of invoices you have processed. Please provide details of your experience to maintain financial records and reconcile accounts.

7. Utilizing independent judgment and effective interpersonal skills.

Please provide examples of your organization skills in a changing work environment. Include examples of work assignments that required you to quickly change priorities. How did you accomplish this assignment in the midst of your regular workload?

Please indicate either Yes or No for the following statements.

A- Yes, I have performed this task as part of a job.
B- No, I have not performed this task as part of a job.

8. Serving as a radio dispatcher.

9. Monitoring surveillance devices/alarms.

10. Operating an automated/computerized telephone system (switchboard).

11. Providing assistance to others in person or over the telephone.

12. Screening calls and deciding to whom the caller should be referred.

13. Transferring telephone calls.

14. Maintaining a call and/or incident log.

For the following item(s), choose the ONE statement from the list below that best describes your experience and/or training. Please select only one letter for each item.

A- I have not had education, training or experience in performing this task.
B- I have education and/or training in this task, but have not performed it on the job.
C- I have occasionally performed this task on the job.
D- I have performed this task as a regular part of a job
E- I am considered an expert in performing this task.

15. Maintaining a paper filing system or record system.

16. Adding, retrieving, or removing information from paper files or records.

17. Using a multi-line telephone.

18. Using a keyboard to prepare letters or other documents.

19. Providing assistance to others in person or over the telephone.

20. Making copies, collate, and/or bind materials.

21. Operating a copy machine, fax, calculator, scanner, shredder and/or other electronic or computerized office equipment.

22. Maintaining security or confidentiality of records, equipment, or computer access.

23. Gathering and providing information to a customer rather than referring customer to someone else.

24. Operating a personal computer or computer terminal.

25. Managing several assignments simultaneously.

26. Reading operating manuals and instructional manuals.

You must now complete and submit additional application materials (by Wednesday, April 09, 2008) as required by this vacancy announcement via uploading or faxing this information.  To fax application materials, refer to the instructions in Alternative Methods for Completing the Application Package after Step 3 of this vacancy announcement. 

STEP 2: 

Submit your choice of a Resume or an OF-612 - Optional Application for Federal Employment available at www.opm.gov/forms/pdf_fill/of612.pdf .  We must receive a complete resume or OF 612 in order to determine your qualifications for this position.

Your RESUME must include the following information:

Vacancy Information: Announcement Number (VM182343), Position Title (PROGRAM CLERK (Telecommunicator)), and grade (05/05);
Personal Information:
Your full legal name and mailing address
Day and Evening telephone numbers including area code
Country of citizenship
Social Security number
Work experience (NOTE:  You must include the following information in order to receive credit for your experience):
Name and address of employer
Your job title
The beginning and ending month and year of your employment
The average hours worked per week.  Full-time work is considered to be 35-40 hours of work per week.  Part-time experience will be credited on the basis of time actually spent in appropriate activities.  Applicants wishing to receive credit for such experience must indicate clearly the number of hours a week spent in such employment
Your supervisor's name and phone number (indicate if we may call your supervisor);
A description of your duties that is sufficiently detailed to document the level of your experience.  If the position is (was) with the Federal government (military or civilian), state the series and grade or pay grade (rank) and the date of last promotion
Education:  Name, location, and dates of attendance for colleges attended (if required). Type and date of degree received (if any);
Other:  Training, license(s), or certification(s) relevant to the position

Do not submit letters of recommendation, performance appraisals, position descriptions, examples of your work, etc.  This additional information will not be forwarded to the hiring facility.

STEP 3: 

Submit other required application materials, as applicable.

- If you are using education to qualify, you must submit copies of college transcripts or a course listing that identifies for each course completed: the college or university, semester or quarter hours earned, grade, and grade-point average received.

- If you are applying for Veterans’ Preference, you must submit evidence of eligibility, such as: DD-214 (Certificate of Release or Discharge from Active Duty), or Standard Form 15 (Application for 10-Point Veterans’ Preference version dated December 2004), and the proof requested on the form.   For Access to DD214 and military records click on this link -  Military Information.  To print a copy of the SF15 go to www.opm.gov/forms/pdf_fill/sf15.pdf . 

 

Be sure to complete all THREE STEPS of the application process described above in order to submit a complete application package and receive consideration for this position. 

 

ALTERNATIVE METHODS FOR COMPLETING THE APPLICATION PACKAGE

To Complete the Assessment Questionnaire manually, you will need a copy of the answer sheet, referred to as the Occupational Questionnaire - OPM Form 1203-FX which can be obtained electronically at

http://www.opm.gov/forms/pdf_fill/opm1203fx.pdf ;

or by calling USAJOBS at 703-724-1850; follow the instructions given;

or by visiting the Human Resources Management Service of the VA Medical Center at the duty location. 

You will also need a copy of the vacancy announcement to use as a guide in answering the questions.  You must provide responses to all required questions. Some questions may request an additional written response to support your answer, such as "Please explain or provide additional information to support your response to the above question."  When additional information is requested, please provide your answer(s) on a separate sheet of paper with the corresponding questionnaire number indicated, and type or print your answers legibly.  You may omit any sections marked “optional” and be sure to double check your application before submission.  NOTE:  The Questionnaire answer sheet is six pages long -- all six pages MUST be submitted even when the number of questions does not exceed page 5.  In this case, please complete the top of Page 6 with your social security number and the vacancy ID number. 

You may submit the Form 1203-FX, resume and any supporting documents by fax.

If you are faxing a Form 1203-FX, do not use a separate cover sheet.  Simply make sure the Form 1203-FX is on top of any other documents you are faxing.

If you are faxing any documents without the Form 1203-FX on top, always use the official cover sheet which is here - http://staffing.opm.gov/pdf/usascover.pdf .  Be sure to fill it out completely and clearly.  Place your documents in the following order: US Government Application Cover Page;  Resume or OF 612 (Application for Employment); Other required application materials.

The fax number is 1-478-757-3144.  Feed all documents into your fax machine top first so that we receive them right-side up.  If you fax your documents using any other cover sheet, you may not receive consideration.

Mailed, e-mailed or hand delivered applications will not be accepted.  If you are unable to upload your documents after completing the Occupational Questionnaire online, you may FAX your documents (resume, transcripts, etc.) as instructed above.

Required Documents:

All of the government forms mentioned in the above statements can be downloaded from the following web address:  www.opm.gov/forms or obtained at the Human Resources Management Office of the duty station.

Contact Information:
VHA Nationwide DEU-COA

Phone: (610)466-2241

Fax: (478)757-3144

Email: Coatesville.Deu@va.gov


Or write:
VHA DEU Coatesville
PLEASE DO NOT MAIL APPLICATIONS
APPLY ONLINE OR FAX ONLY
Thank you, PA 00000

Fax: (478)757-3144


What To Expect Next:

WHAT HAPPENS NEXT?

Your resume and supporting documentation will be compared to your responses to the Assessment Questionnaire.  The questionnaire is designed to capture the desired knowledge, skills, and abilities for this position.  The evaluation you receive is based on your responses to the questionnaire and is a measure of the degree to which your background matches the knowledge, skills, and abilities required of this position.

If your application does not support your responses to the questionnaire, or if you are not able to provide verifying documentation, it may affect your evaluation or result in your name being removed from further consideration.

If you are eligible for veterans' preference, you will be given preference based on the documentation you submit.  Please see the "Veterans Information" section of this announcement for details.

This office will not contact you to discuss missing or illegible documents. 

Once your qualifications have been evaluated, your application will be assigned a numeric score.  Candidates will be ranked in score order with appropriate points added for veterans' preference. 

An ELECTRONIC NOTIFICATION LETTER will be sent to applicants who provide an e-mail address.  If you do not provide an e-mail address, you will receive a notification letter via the U.S. Postal Service.  Normal processing time is 4 - 6 weeks.  This office is responsible for initial evaluation ONLY.  Facilities are responsible for contacting eligible applicants thereafter.