Job Listing: Information Technology Specialist (Account Manager)

Duty Locations

 1 vacancy - Arlington, VA

This announcement will be opened for 30 continuous days with two separate cut off dates.  First cut off date will be 03-26-2008.  Final cut off date is 04-10-2008.  Applications received on or before the first cut-off date will receive first consideration.


Securing Travel, Protecting People

At the Transportation Security Administration, we serve in a high-stakes environment to safeguard the American way of life.  In cities across the country, we secure airports, seaports, railroads, highways, and public transit systems.  We protect our transportation infrastructure from terrorist attack and ensure freedom of movement for people and commerce. 

At TSA, we act swiftly and with integrity to:

Discover and stop emerging transportation security threats, utilizing state of the art technology

Educate and provide friendly customer service to travelers

Screen passengers and gather intelligence

Coordinate security involving aviation, rail, and other surface and maritime transportation

Oversee most transportation-related responsibilities of the federal government during a national emergency

The Account Manager shall function as an Information Technology Specialist in support of the Information Technology Division’s (ITD) Account Manager and Customer Relations Management program with a primary focus on customer satisfaction.  An IT Specialist – Account Manager is a recognized senior IT and business process integration expert. 

Major Duties

The Account Manager shall function as an Information Technology Specialist in support of the Information Technology Division’s (ITD) Account Manager and Customer Relations Management program with a primary focus on customer satisfaction.  An IT Specialist – Account Manager is a recognized senior IT and business process integration expert.  Typical duties include, but are not limited to the following:  managing, leading, or performing the work necessary to establish functional requirements, statements of work; independent government cost estimates, market research, business process mapping, etc.

The Account Manager acts as primary customer interface, and is responsible for:Ensuring quality of work products; developing and maintaining positive customer relationships at all levels of TSA and overseeing and growing the account relationship.  The Account Manager must stay abreast of all projects; processes and workflows within ITD.
Communicating with TSA clients on an ongoing basis and proactively.
Advocating for customer business processes and channeling those requirements through ITD’s product and service offerings.
Being knowledgeable with IT data and system security; application development; system integration; new and emerging technologies; fiscal processes; and IT governance processes, effective account management procedures and tools. 
Performing multiple and varying assignments under the limited direction of the Account Executive within the Operational Effectiveness Division.
The Account Manager will also be responsible for:

Serving as a Contracting Officer’s Technical Representative when needed. 
Monitoring contractor progress, policies, procedures, techniques, methods, and management controls. 
Coordinating and monitoring all stages of the system development life cycle as it pertains to the deliverables generated within the account portfolio.

How to Apply

You may mail your application to:  TSA Recruitment Center, 2711 Jefferson Davis Highway, Suite 601, Code FPMI, Arlington, VA 22202.  You may also fax your application to 1‑888‑275‑5116.  To verify receipt of your faxed application, please call 1‑800‑887‑1895.  If you need assistance or have questions, please contact Hattie Higgins-Greene, HR Specialist, at (703) 415‑7501, Ext. 304.  Applicants who have a hearing impairment may contact TTY 1‑800‑887-5506 for further assistance.

Application(s) MUST BE RECEIVED by fax, mail or delivered to the above address no later than the close of business on the closing date of this vacancy announcement.

You may submit either a resume OR Federal application (i.e., OF 612, ‘Optional Application for Federal Employment').  If using a resume, please include all information required on the Federal application form.  Application page limit is 20 pages. The OF 612 form may be obtained from the Office of Personnel Management's website at www.opm.gov/forms. 

If you are a current TSA employee or a former TSA employee who has reinstatement eligibility, or if you are a career or career-conditional Federal employee or former Federal employee who has reinstatement eligibility and you want to be considered under both internal and external staffing procedures, please submit two complete applications.  (If one application is received, you will be considered under the internal staffing procedures only.  Under these procedures, veterans do not receive ranking advantage that governs the competitive examining process.)

Your application must include the following information:

JOB INFORMATION  
* Vacancy Announcement number and Title of the Position 

PERSONAL INFORMATION  
* Full name 
* Mailing address (with Zip Code) 
* Daytime phone number 
* Social Security Number 
* Country of citizenship (Most Federal jobs require United States citizenship)

WORK EXPERIENCE
* Job Title, salary, and dates of employment 
* Highest Federal civilian grade held, if applicable
* Duties and accomplishments (DO NOT attach position descriptions)
* Employer's name and address (indicate if we may contact your current supervisor)
 
EDUCATION
* High School name, city, state, and date of diploma or GED 
* College/University names, city, and state 
* Major(s) 
* Type and year of degree(s) conferred 
  
OTHER QUALIFICATIONS
* Job-related training courses
* Job-related skills (e.g., foreign languages, computer software/hardware, etc.)
* Job-related certificates/licenses (current only)
* Job-related honors, awards, and special accomplishments (e.g., memberships in professional organizations, honor societies, leadership activities, public speaking, performance awards, publications) (Give dates)

If you are a current Federal employee, you should submit a copy of your appointment SF 50, Notification of Personnel Action.  If you are a former Federal employee, you should submit a copy of your separation SF 50, Notification of Personnel Action.

Equal Employment Opportunity and Reasonable Accommodation:
TSA is an Equal Opportunity Employer.  All qualified candidates will be considered regardless of political affiliation, race, color, religion, national origin, sex, sexual orientation, marital status, age, disability, personal favoritism, protected genetic information, or other non-merit factors.  TSA provides reasonable accommodation to applicants with disabilities where appropriate.  If you need a reasonable accommodation for any part of the application and hiring process, please contact (703) 415-7501,  Ext. 304.  Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

DO NOT SUBMIT ADDITIONAL INFORMATION: 
Do not submit cover letters, award or training certificates, performance appraisals, recommendation letters or other pages in excess of the limits set forth in this vacancy announcement.  All application materials become the property of this office and will not be returned. 

Applicants are reminded it is against the law to use Government franked envelopes or mail services to submit applications (18 U.S.C. 1719). 

Privacy Act Requirements:  The forms referenced in the announcement are used to determine candidates' qualifications for the position and are authorized in 5 U.S.C. 3302 and 3361.

Contact Information:
Hattie Higgins-Greene

Phone: 703-415-7501 ext 304

Fax: 1-888-275-5116

TDD: 1-800-887-5506


Or write:
TSA Recruitment Center
2711 Jefferson Davis Hwy
Ste. # 601
Arlington, VA 22202

US

Fax: 1-888-275-5116


What To Expect Next:

Once your complete application is received we will conduct an evaluation of your qualifications and determine your ranking. The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview.  A letter will be sent to you with notification of the outcome.