Job Listing: Business Analyst - Online Marketing
Are you an operational expert with an aptitude for driving results across an organization? Would you like to analyze business results and drive actions that will enable a Software Giant in Redmond to reach $4B in advertising revenue? Do you like working with people to solve problems?
This client service operations group is looking for a highly motivated team member who understands the meaning of world-class service management, and wants to help build a $4B business.
As the Business Operations Analyst, you will primarily gather, analyze and report an accurate view of key performance metrics for an advertising segment. The Analyst position will provide specific recommendations to optimize customer support performance and ad platform functionality opportunities. In addition to segment performance, the Analyst role will partner closely with customer services & support, marketing, service operations planning and deployment, ad planning, and product teams to scope, document and deploy a world class service. You will be joining a team that is focused on results, works together to solve problems, and is committed to developing people.
Responsibilities include but are not limited to the following:
Performing business operations modeling and planning for a segment
Communicating findings and recommendations to business group leadership
Refining the business metrics captured and measured, creating the processes to gather these multi-source global metrics, conducting the analysis and publishing the results on a monthly basis
Preparing departmental metrics critical in tracking performance, trends, staffing requirements and client service operations optimization opportunities
Performing analyses of client service operations data and driving actions through partnership across customer services & support, marketing, service operations planning and deployment, ad planning, and product development teams to achieve scalable and global seamless e2e customer support
Understanding competitive cost structures and conducting comparative analysis
Performing ad hoc financial analysis and modeling for rapidly scaling client service operations and special programs
Evaluating effectiveness of new programs by comparing results with original assumptions and forecasts and measuring ROI
Preparing monthly key metric performance reviews
About Our Client:
The Software Giant, a well known Software Development Manufacturer, headquartered in Redmond, Washington, is committed to the long term mission of helping their customers realize their full potential. They are motivated and inspired every day by how their customers use their software to find creative solutions to business problems, develop breakthrough ideas and stay connected to what's most important to them.
This is an estimated 3 months to 1 year contract position, through Volt Technical Resources - a division of a Fortune 1000 publicly traded Staffing Industry Leader, which is headquartered in Redmond, Washington. We are among the largest IT staffing companies in the US for contract/temporary and direct hire placements and support most of the top rated IT companies in the Pacific Northwest.
Required Skills
Please rest assured that if your resume matches what is reflected in this job posting, you should receive a phone call from a Volt Recruiter to discuss this position with you.
Required Skills for this Business Analyst for Online Marketing includes the following:
SQL experience a must. Must have the ability to write dynamic queries and navigate complex joins
VBA automation experience
Access experience
5 plus years relevant experience
Strong spreadsheet competency with Excel required
Proficient with Microsoft desktop apps, including Word, PowerPoint and Project
Experience in sales or financial operations, in a media, technology or service company
Strong Analytical skills, especially on the cost and operational elements of a service business
Proven ability to articulate the business vision and mission, providing a solid results-driven call to action to a multitude of partners
Experience partnering with client services & support, marketing, technology teams, finance, and other functions as appropriate
Demonstrated track record of exceeding established goals on a consistent basis
A self-starter who can work in a rapidly changing industry, tolerate ambiguity and demonstrate problem-solving leadership with limited oversight
Education requirement: A university/college degree Preferred
Special Instructions to begin the process:
Please email your resume to Volt at: redmond0217@volt.com and it will be expedited to the Recruiter assigned to this position, to readily discuss this job with you!
Please use the entire job posting number in your subject line to ensure it gets routed to the correct Recruiter: 300269-5864-12-214344
If you are able to include on the subject line the website where you saw this posting, it would be great!
For further correspondence regarding this posting, please contact the Recruiter via E-mail ONLY, using the email address listed on this posting and please include the entire job number in the subject line.
Please No Phone Calls for this position.
Our Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements.
Thank you for your attention to these details!
Volt has a talented and upbeat staffing team focused on the quality of your career.
Volt is a world leader in the staffing industry, boasting over 50 years of experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer many direct hire full-time positions as well as many contract positions and offer our contractors competitive pay and benefits, as well as education programs and re-deployment assistance.
Volt Information Sciences, Inc. is our parent company and is a publicly owned corporation. Stock is traded over-the-counter and is quoted on the NYSE. To learn more about Volt Information Sciences, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com
Volt is an Equal Opportunity Employer and is dedicated to fostering diversity in the workplace.
Job Details |
Job Location |
Candidate Application |
| Employer: Volt Staffing | Address: | Contact: |
| Job Type: Full-time | City: Redmond | Phone: 800-253-9605 |
| Experience: | State: Washington | |
| Education: College | Zip Code:98052 | Online: Website Link |
Salary and Benefits
DOE
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