Job Listing: Core Services Technician (Entry Level)

Entry Level Core Services Technician - PC Tech
Customer Job Title: PC TechDepartment: Global Core Services
One of world's premier advertising and marketing services firms is seeking an Entry Level Core Services Technician for a 6+ month contract position.
General Description:
The purposes of the Core Services Tech position are to:

Provide First and Second-Line Support and Escalation Management for server-based installations in the Enterprise Data Center.
Assist in the implementation of new hardware and software requirements, within the Enterprise Data Center, to comply with technical strategy.
Measure and analyze problem trends, as well as validate and communicate the need for process changes to maintain optimum customer support and satisfaction.
Enforce all standards and implement maintenance changes related to Core System technologies within the Enterprise Data Center.
Participate in a Shift Operations Team, providing a first point of contact in the day-to-day management and operations of the Enterprise Data Center.
Deliver technical and operational excellence within the Enterprise Data Center.

Key Responsibilities:

Leadership

Ensure that problems are resolved in a consistent, timely and effective manner.
Ensure that calls are dispatched, escalated and resolved according to the procedure.
Coordinate between the on-site and phone-based teams to provide a seamless service to end-users, for both problems and requests.
Actively participate in developing an outstanding team.

Management of the Regional/Enterprise Data Center Function

Adhere to the Best Practices of the management of a 24x7 Data Center capable of supporting applications for the entire enterprise in multiple countries.
Apply and enforce standards for the server environment.
Monitor the operation of all devices and applications, taking corrective action when appropriate, and involving the right support organizations according to Problem Escalation procedures utilizing IPG standard monitoring toolset (HP Open View).
Ensure the critical up-time in compliance with service level agreements and applications requirements.
Deliver the operation of all devices and applications, including monitoring, backups, recovery, etc.
Perform all activities required for business continuity and application recovery.
Actively participate in the Change Management process.
Work closely with the Regional Core Systems team to anticipate and implement changes to the server environment required to meet Service Level Agreements for both reliability and responsiveness.
Monitor physical and data security in accordance with the overall security architecture.
Create, define and adhere to Data Center standards, management tools and processes in conjunction with defined architecture. Create and maintain documentation on Data Center configuration.
Adhere to personnel rotation and appropriate procedures to provide preventative maintenance checks and comply with service level agreements.

Business/Customer Orientation

In coordination with Enterprise Data Center Management:

Assist in the development and implementation of a capacity plan and its subsequent monitoring to ensure system availability in compliance with service levels.
Develop, implement and maintain Data Center service level agreements.

Change/Problem Management

Be responsible for:

Ensuring that Enterprise Data Center Management is aware of all issues, problems and concerns that correlate to a lack or potential lack of service within the data center.
Providing timely updates for all issues and problems, as well as reporting on root cause and future avoidance.

Maturity

Serve as a technical resource across all Server platforms within Enterprise Data Center.
Complete tasks independently/interdependently.
Be able to deal with complex issues and escalate as required.
Provide first point of contact for day-to-day Enterprise Data Center Operations.

About Our Client:
This is one of the world's premier advertising and marketing services firms - the grandfather of the global marketing communications companies. Their agency brands deliver custom marketing solutions to many of the world's largest advertisers. They cover the spectrum of marketing disciplines and specialties, from public relations and consumer advertising, to mobile and search engine marketing. Our Client pioneered the concept of integrated marketing communications, and they literally created the concept of a marketing communications management company. Based in New York City, they:

set company-wide financial objectives and corporate strategy
direct collaborative inter-agency programs
establish financial management and operational controls
guide personnel policy
manage and approve mergers and acquisitions

This is an estimated 6+ month contract position, through Volt Technical Resources - a division of a Fortune 1000 publicly traded Staffing Industry Leader, based in New York City. We are among the largest IT staffing companies in the US for contract/temporary and direct hire placements and support most of the top rated IT companies on the East Coast.