Job Listing: CIS ASSISTANT (OA)

Duty Locations

 1 vacancy - ST. ALBANS, VT U. S. Citizenship and Immigration Services:  Securing America's Promise

The United States of America is a nation built by immigrants. U. S. Citizenship and Immigration Services (USCIS) is committed to securing the promise of America for the thousands of qualified immigrants coming to our shores in search of freedom, liberty and opportunity.

You can make a significant impact on immigrant's lives while protecting and securing our shores by helping qualified immigrants and refugees gain the promise and potential of legally living and working in the United States and becoming U. S. Citizens.   Contribute to the USCIS mission to maintain the integrity of our nation's immigration system and build on America's promise and foundation as a beacon of hope and liberty. 

To learn more about the mission of USCIS and detailed information about the work USCIS is responsible for please visit www.uscis.gov.

 

IMPORTANT NOTE:  We do not use USAJOBS resume builder for submitting resumes. Your USAJOBS resume will not automatically be uploaded to USAStaffing.  Therefore, please ensure you use the "How to Apply" tab or section in this vacancy announcement for step-by-step instructions on how to submit your resume, supporting documentation, and complete the occupational questionnaire.

Failure to follow the "How to Apply" instructions will result in loss of consideration.  

Who May Apply: Open to all U.S. Citizens.  

 

Organizational Location:   This position is located in the US Citizenship and Immigration Services, Office of Field Operations, St. Albans, VT.

 

THIS VACANCY ANNOUNCEMENT IS TO RECRUIT CANDIDATES FOR A TERM APPOINTMENT.  TERM APPOINTMENT IS NOT-TO-EXCEED THIRTEEN MONTHS; HOWEVER, IT MAY BE EXTENDED UP TO A TOTAL OF FOUR YEARS WITHOUT FURTHER COMPETITION.  Selectee(s) for the TERM position, if currently holding a career or career-conditional appointment, is NOT guaranteed return rights to their former position at the expiration date of the appointment.

 

Relocation Expenses:   Relocation expenses will not be paid.

 

Note: One or more positions may be filled using this vacancy announcement.

Applications and supporting documentation will not be accepted by mail.  If you are unable to apply on-line, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

Major Duties

You will review case files and various computer indices to determine a subject’s current immigration status and perform file analysis and evaluation of each case where adjudication or resolution has been delayed, and/or problems encountered. You will review and screen non-routine applications and petitions for benefits, such as those involving incomplete or inconsistent data and provide information and assistance to applicants/petitioners and/or their legal representatives in response to inquiries on all aspects of immigration and nationality law. You will also answer a variety of written case status inquiries concerning CIS procedures from the public and assist in the preparation of monthly reports.

How to Apply

IMPORTANT NOTE:  We do not use USAJOBS resume builder for submitting resumes. Your USAJOBS resume will not automatically be uploaded to USAStaffing.  Therefore, please ensure you use the "How to Apply" tab or section in this vacancy announcement for step-by-step instructions on how to submit your resume, supporting documentation, and complete the occupational questionnaire.

Failure to follow the "How to Apply" instructions will result in loss of consideration.  

You must complete an application package that includes an assessment questionnaire, resume, and any applicable supporting documentation.   

You will be required to complete the assessment questionnaire and upload your documentation in the newly created Application Manager.  Initially, the Application Manager requires you to create an account.  Once your account is created, Application Manager provides a site where you can track the status of jobs you have applied to at Citizenship and Immgration Services; uploaded documentation; view/print copies of notification letters; or print a copy of your questionnaire. 

Application Manager has a navigation box that appears on the left side of the screen whenever you are working on an Application Package. The items listed in the navigation box are pages you need to visit, and represent steps you need to complete, in order for your Application Package to reach the status of Complete. 

You can “Save” an incomplete application and return to finish the process at a later date provided the announcement has not closed. You must submit your application package (your assessment questionnaire and documentation) before the closing date posted on the vacancy announcement.

 

Note: If you start a questionnaire please complete it in its entirety before “Submitting.” An incomplete questionnaire will affect your rating or may result in your application being rated ineligible.  You may complete the assessment questionnaire more than once, but your rating will be based on the most recent submission.

 

If you submit an assessment questionnaire and/or resume under this announcement more than once during the open period, your most recent submission will cancel out any previous questionnaire and/or resume submitted and only the most recent submission will be accepted.

 

Instructional information listed below:

 

To Start A New Assessment Questionnaire:

 

Click the Apply Online button. 
Create an account and complete the Assessment Questionnaire.
If you already have an account, log in with your User ID and Password to complete the Assessment Questionnaire.  

To Save An Incomplete Assessment Questionnaire:

 

Scroll to the top or bottom of the page
Click the “Save” button.  When the page refreshes, click the “Logout” button.   

To Return To A Saved/Incomplete Assessment Questionnaire:

 

Click this link to Return To Application Manager: 

https://applicationmanager.org/Login.aspx?ReturnUrl=%2fhome.aspx 
 
Log into your account and locate the vacancy on the “My Application Packages” page.
Click on the six digit Vacancy ID number of the application that you want to complete.  The page will refresh and display your Application Package Status. 
Select the “Complete Application Package” button, which will take you to the assessment questionnaire.  As you complete each page of the questionnaire click the “Next” button.  
Once you have completed the assessment questionnaire the “Upload Documents” page will display.  Follow the procedures outlined on the upload documents page.  You will receive an “Upload Successful” acknowledgement each time you attach a document file.  Once you have uploaded all of your documentation and the file is displayed in the table, select the “Next” button.   
Click the “Submit My Answers” button to complete the application package.  You will receive a confirmation that your submission was successful.  You have the option to view or print a copy of your assessment questionnaire and responses by clicking the View/Print My Answers link. 

To Fax a Resume or Supporting Documents:

 
If you previously uploaded documents to this vacancy, please do not FAX the same documents.  If you need to fax a part of your documentation:   

Click on the link below to obtain the special application cover page. http://staffing.opm.gov/pdf/usascover.pdf   

Make sure that you include the 8-character vacancy identification number MB185371, Provide your SSN, name, and; address in the blocks provided or we will not be able to associate your document(s) with the rest of your application. Print your SSN and Name neatly using the exact name as the one used when you filled out the assessment questionnaire. The fax number is 1-478-757- 3144.


Required Documents:

BE ADVISED: PLEASE PRINT OR COPY THIS ANNOUNCEMENT FOR YOUR FUTURE USE. YOU WILL NOT HAVE ACCESS TO THE ANNOUNCEMENT AFTER IT CLOSES.

In addition to completing an on-line questionnaire and submitting an on-line resume, the following supporting documents must be received by the closing date of this announcement.

 

If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must attach an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form.  If you are still on active duty, you may submit a statement of service from your unit, which states the date you entered active duty, the date you are separating, and the campaign medals you have received.

For more information on Veterans Preference, please visit http://www.opm.gov/employ/veterans/html/vetsinfo.asp

Transcripts if basing your qualification on education:  This education must be from an accredited institution recognized the U. S. Department of Education.

FOREIGN EDUCATION:  Education completed in foreign colleges or universities may be used to meet the above requirements.  That education will only be credited if you submit documentation that the foreign education is comparable to that received in an accredited educational institution in the United States.

Proof of Eligibility if applying for consideration under a priority selection program (e.g., CTAP/ICTAP) or a special appointing authority.  Individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85 or above on the rating criteria for this position. For those instances where the best qualified lists include applicants with scores less than 85, the well-qualified score becomes the lowest score on the best qualified list. CTAP and ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) or equivalent that documents separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.

Your application and all supporting documentation must be received by 12:00 midnight (Eastern Time) on the closing date.  Note that you will be allowed to apply more than once but the last application is the only one that will be used.

Applications and supporting documentation will not be accepted by mail.  If you are unable to apply on-line, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions. 

Contact Information:
BURLINGTON DEU

Phone: (802)660-1144

Email: BurlingtonHumanResourcesDEU@dhs.gov


Or write:
US Citizenship and Immigration Services
CBP - Human Resources
70 Kimball Avenue
South Burlington, VT 05403


What To Expect Next:

We expect to make a selection within 90 days of the closing date of this announcement. You will be notified of the outcome.  If further evaluation or interviews are required you will be contacted.