Job Listing: Customer Support Associate

If you are a hard working professional who is interested in a career, Aerotek is the type of environment that can provide you with the career and rewards you are seeking. We have a very competitive environment where our employees care about, challenge and develop each other as professionals. The end result?! You become the great professional you achieve to be, have the potential to earn a great income, and actually enjoy yourself while you do it!

Aerotek currently has an immediate need for a Customer Support Associate in our Rosemont, IL office (non technical position).

The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:

- Ensuring front office customer service (telephone and reception desk).
- Completing internal payroll.
- Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
- Time and Audit Billing report audit.
- Managing the distribution and explanation of expected and actual commission numbers.
- Resolution of all spread and commission related issues.
- Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
- Managing the Unemployment Process including claims and hearings.
- Managing the Workers Compensation Program including education, filing claims and alternate light duty locations.
- Managing the processing of payroll (sort, stuff and mail).
- Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
- Managing all filing.
- Ensuring an adequate supply of Pre Employment Packets are on hand.
- Completing pre employment paperwork with contractors.
- Managing contractor and internal benefits program.
- Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
- Audit of New Starts reports.
- Managing the HR folder process.
- Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
- Managing the use of DHL or FEDEX.
- Ensuring the timely processing of Tax Credit Forms.
- Ensuring adequate levels of administrative and galley supplies.
- Managing P Card account.

Supervisory Responsibilities
To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organizations policies and applicable laws.

Education and/or Experience
BA/BS degree in Human Resources, Business, and Accounting preferred.
2 + years experience in a customer service related position.
Ability to prioritize, organize, problem solve and meet deadlines and goals.
Ability to communicate effectively and provide proper follow up.

Compensation: $13.46/hr + monthly bonus
Hours: 8 - 5pm

Required Skills for Customer Support Associate Job:

About Aerotek Corporate:

People. Service. Performance. These values are the foundation of the culture at Allegis Group and our family of companies. Become part of a company that cherishes its people. We offer an excellent salary and benefits package...and a place where you can grow and excel. Allegis Group and its subsidiaries are equal opportunity employers.