Job Listing: ADMINISTRATIVE SUPPORT ASSISTANT

Duty Locations

 1 vacancy - Yellowstone Natl Park, WY

Experience your America and build a fulfilling career by joining the National Park Service.  The National Park Service preserves unimpaired the natural and cultural resources and values of the national park system for the enjoyment, education, and inspiration of this and future generations.

Please note that there have been updates to the How to Apply section.  Please read carefully, especially if you are faxing documents. 

 

This is a full-time term position not-to-exceed 13 months to 4 years.  The position is duty stationed in Mammoth Hot Springs.

 

PLEASE READ THE ENTIRE ANNOUNCEMENT.  You may preview and/or print the announcement by scrolling down and selecting the “Print Preview” button.

Major Duties

This position is located in the Division of Administration, Branch of Technology Services.   Incumbent monitors and processes all park telephone bills, tracks new telephone service requests, programs cell phones, and reports cell phone problems to the appropriate cellular suppliers.  Performs administration functions associated with more than 250 NPS cellular telephone accounts.  Answers telephone and greets office visitors. Refers caller to appropriate telecommunications employee or takes message. Answers questions on general information within the ordinary working knowledge of the employee for which the answers are available and may be readily found in work logs, office files, computer databases, etc.  Types a variety of office correspondence, including reports, proposals, summaries, etc.  Maintains Telecommunications Shop computer databases and office file systems.  Prepares and tracks on work logs, time sheets, material/supply requisitions, etc.  Reviews incoming correspondence in the Telecommunications Office. Screens what can be handled personally, delivers other mail to appropriate employees.
Physical Demands
Work is primarily sedentary in an office environment.

How to Apply

Applying for this position requires you to:

1) Complete the Assessment Questionnaire and;

2) Submit a resume and any applicable supporting documentation (see Required Documents section).

We encourage you to complete both of these steps online. Applying online is the most efficient and effective way to ensure your application is received and processed in a timely manner.  If you cannot submit all application materials online, you may submit some documents online and some offline.  For example, you may be able to submit the questionnaire and resume online but do not have an electronic copy of your transcripts.  In this case, you may submit the questionnaire and resume online and send the transcripts via fax. 

 

How to Submit An Online Application

Option 1

The USAJOBS web site provides a "Create a Resume" feature that you may use to develop and submit a resume for this position. The completed resume can be attached to this vacancy announcement and submitted electronically. To do so, scroll down to the end of the vacancy announcement. Click on the "Apply Online" icon. Then follow the USAJOBS web site instructions. Your resume will be attached only to the online Assessment Questionnaire you complete and Submit from this session, not to any Questionnaires you may already have Saved or Submitted. If you do not have all the requested documents stored in the USAJOBS resume builder you will be able to upload the rest of your documents and/or fax the remaining documents, such as veterans preference or transcript documentation. See information below for how to fax supporting documentation. 

OR

Option 2

If your resume is going to be one you prepared outside of the USAJOBS Resume Builder, click this link to begin the process: Online Questionnaire.  You will fill out the online Assessment Questionnaire and be able to upload documents through a browse feature.  After the assessment questionnaire is submitted, you will receive a notice that indicates the submission was successful.

 

All resumes must be submitted by midnight Eastern time on the closing date.

 

Instructions for answering the questions in the online Assessment Questionnaire:

You may omit any optional information; however, you must provide responses to all required questions. Be sure to double check your application before submission by viewing your answers before submitting your answers.  You must click the "Submit Your Answers" button when you are done.  Follow the instructions that appear on the screen until you receive an acknowledgment that your answers have been successfully submitted. The online Assessment Questionnaire must be completed and submitted by 12:00 midnight Eastern time on Wednesday, May 14, 2008.

 

How to properly save and return to complete your online Assessment Questionnaire:

If you want to "Save" an incomplete online Assessment Questionnaire and return later, select the "Save" button at the top or bottom of each of the application pages and click the "Logout" button.

If you have "Saved" an incomplete online Assessment Questionnaire, you may finish it and/or upload documents by clicking on or inserting this link into your internet browser https://www.ApplicationManager.org. Insert your USAStaffing Application Manager User Name and Password and click the " Go" button. Once you are logged in, click on the Vacancy ID number on which you would like to work.

If you submit more than one online Assessment Questionnaire for this position, the most recent one submitted is the one that is used. Therefore, it is important for you to complete it in its entirety.

 

How to Verify Your Application Materials Have Been Successfully Submitted

1. Go to https://www.AplicationManager.org and log in using your USAStaffing Application Manager User Name and Password.

2. Verify that your questionnaire, resume, and supporting documents were submitted successfully by clicking on the appropriate Vacancy ID.

3. Verify that all of your documents where submitted by reviewing the table.

- If an Item (Type of Document) on the table appears with a status of "OK", that Item was successfully submitted.  Veterans Please Note: Submittal of veteran documentation is REQUIRED.  VETERANS MUST SUBMIT VETERAN DOCUMENTATION AT TIME OF APPLICATION.

 

What To Do If You Cannot Apply Online

Your application and all supporting documents must be submitted online and/or by fax.  Yellowstone National Park will NOT accept mailed applications.  We encourage you to submit your assessment questionnaire, resume, and supporting documentation online. Applying online is the most efficient and effective way to ensure your application is received and processed in a timely manner.

 

Submitting Documents

 

If you upload your documents using Application Manager, DO NOT FAX the same documents. To verify uploaded documents have been processed, please wait one hour to ensure they have cleared the virus scan. You can verify that your uploaded documents are attached to your application by checking the Details tab of your Application Manager account https://applicationmanager.org for this vacancy announcement. Your documents will display under the Details tab in the Document area.

 

Faxed documents will take 2-3 business days to process. To fax documents, you MUST use the special cover page. Print the pre-populated cover page on the upload documents screen of Application Manager. Or, you may click this link http://staffing.opm.gov/pdf/usascover.pdf to print a copy of the cover page. When faxing documents, follow the procedures outlined below.  

 

Include the 8-character Vacancy Identification Number YL188456
Provide your Social Security Number and full name in the spaces provided or we will not be able to associate your document(s) with the rest of your application.
You may submit multiple documents for the same vacancy announcement using one cover page.
Fax your cover page and documents to 1-478-757-3144.

Faxed documents submitted with missing information will not be processed. The following will prevent your documents from being processed: 

 

Not using the special cover page mentioned above.
Missing, incomplete, or invalid Vacancy Identification Number
Missing or incomplete Social Security Number or name

Likewise, you may submit your assessment questionnaire by fax.  To complete the assessment questionnaire in hard copy form, click this link to print a copy of the OPM Form1203-FX or insert or type this internet address into your browser http://www.opm.gov./Forms/pdf_fill/OPM1203fx.pdf   You can also obtain a copy of the OPM Form 1203-FX by calling USAJOBS by phone at (703)724-1850. Print a copy of this job announcement and use the Form 1203-FX as a response sheet when answering the assessment questionnaire portion of this announcement. 

 

Faxed applications to Yellowstone National Park will not be accepted. Mailed applications will not be considered.

 

 

Social Security Number

Enter your Social Security Number in the space provided.  Providing your Social Security Number is voluntary; however, we cannot process your application without it.

Vacancy Identification Number

Enter the Vacancy Identification Number: YL188456

1. Title of Job

Enter Position Title: ADMINISTRATIVE SUPPORT ASSISTANT

2. Biographic Data

All biographic data is required, except for your telephone number and the contact time.

3. E-Mail Address


4. Work Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

5. Employment Availability

Questions A through D are required.  Answer with Y for Yes or N for No.  Please leave section E blank.

6. Citizenship

Are you a citizen of the United States?
7. Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

8. Other Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

9. Languages

If you are applying by the OPM Form 1203-FX, leave this section blank.

10. Lowest Grade

Enter the lowest grade level that you will accept.

06
11. Miscellaneous Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

12. Special Knowledge

If you are applying by the OPM Form 1203-FX, leave this section blank.

13. Test Location

If you are applying by the OPM Form 1203-FX, leave this section blank.

14. Veteran Preference Claim

VETERANS' PREFERENCE
Claimed veterans' preference must be substantiated at the time of appointment to a federal position. Therefore, you must submit the following documentation with your application to ensure you receive proper preference and consideration:
For 5-point preference - A copy of your DD-214 will be required to support your claim for 5-point preference based on active duty service in the armed forces.
For 10-point preference - A copy of your DD-214, a Standard Form 15 (SF-15, Claim for 10-point Veterans' Preference), AND all required proof listed on the reverse side of the SF-15 are required to support your claim for 10-point preference.
30% or more disabled veteran: A copy of your DD-214 must be submitted along with verification of percent of disability (current letter from the Veterans' Administration).
15. Dates of Active Duty - Military Service

16. Availability Date

You may omit the availability date if you can begin work immediately.  Otherwise, you must provide the date that you will be available for employment.  Please use this format:  mm/dd/yyyy.

17. Service Computation Date

If you are applying by the OPM Form 1203-FX, leave this section blank.

18. Other Date Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

19. Job Preference

If you are applying by the OPM Form 1203-FX, leave this section blank.

20. Occupational Specialties

Select and enter at least one occupational specialty code for this position.  The specialty code for this position is:

001 ADMINISTRATIVE SUPPORT ASSISTANT
21. Geographic Availability

Select at least one geographic location in which you are interested and will accept employment.  The location code for this position is:

0469 Yellowstone Natl Park, WY
22. Transition Assistance Plan

In this section indicate if you are a surplus or displaced federal employee requesting special prioity consideration under the Career Transition Assistance Plan (CTAP) or the Interagency Career Transition Assistance Plan (ICTAP).

Note:   Individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. CTAP and ICTAP eligibles will be considered well qualified by attaining an eligibility rating of 85 or higher, not including points for veterans' preference.

Federal employees seeking CTAP/ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.605(a) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of the most recent Performance Rating, and a copy of their most recent SF-50 noting current position, grade level and duty location. Please annotate your application to reflect that you are applying as a CTAP or ICTAP eligible.

23. Job Related Experience

If you are applying by the OPM Form 1203-FX, leave this section blank.

24. Personal Background Information

The following information is needed to determine if our recruitment efforts are reaching all segments of the country, as required by federal law.  Your voluntary responses are treated in a highly confidential manner.  They are not released to the selecting official, to anyone else who can affect your application, or to the public.  Thank you for helping us provide better service.

The questions below are designed to identify your ethnicity and race.  After answering question 1, please select the racial category or categories with which you most closely identify by checking as many as apply in questions 2 through 6.

01 Are you Hispanic or Latino? (A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin, regardless of race.) If you are not Hispanic or Latino, do not check this box.02 My ethnic race is American Indian or Alaska Native. A person having origins in any of the original peoples of North and South America (including Central America), and who maintains tribal affiliation or community attachment.03 My ethnic race is Asian. A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian subcontinent including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.04 My ethnic race is Black or African American. A person having origins in any of the black racial groups of Africa.05 My ethnic race is Native Hawaiian or Other Pacific Islander. A person having origins in any of the original peoples of Hawaii, Guam, Samoa, or other Pacific Islands.06 My ethnic race is White. A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
25. Occupational/Assessment Questions:

1. From the descriptions below, select the one response that best describes how your background meets the minimum qualifications requirements for the Administrative Support Assistant, GS-0303-06 level. If you leave this question blank, you will be rated ineligible.

A. I have at least one full year of specialized experience that equipped me with the particular knowledge, skills, and abilities to successfully perform the duties of this position. To be creditable, this experience must have been equivalent in level of difficulty and responsibility to that of at least the GS-05 grade level in the federal service. Experience at the GS-05 level includes working independently on a full range of administrative office functions.

B. I do not have the experience described above.

For each task listed below, select the statement from A through E that best describes your level of experience, education, and/or training. Select only one letter for each task. If you select more than one response or leave any question blank, your score will be negatively impacted. ATTENTION: For each question below, you must document your skill level in your resume. This means, for example, that if you rate yourself at the expert level (E) for a skill or task, you must document when you have supervised or trained others doing that skill or task. If you rate yourself at the independent level (D), you must show that you did the task as a regular and recurring part of a job. We will check that you have documented your skills in your resume and your score will be lowered for skills that are not documented.

Indicate your level of experience, education and/or training as it relates to your knowledge of accounts receivable procedures. YOU MUST DOCUMENT THESE SKILLS IN YOUR RESUME.

I do not have the experience described above.

For each task listed below, select the statement from A through E that best describes your level of experience, education, and/or training. Select only one letter for each task. If you select more than one response or leave any question blank, your score will be negatively impacted. ATTENTION: For each question below, you must document your skill level in your resume. This means, for example, that if you rate yourself at the expert level (E) for a skill or task, you must document when you have supervised or trained others doing that skill or task. If you rate yourself at the independent level (D), you must show that you did the task as a regular and recurring part of a job. We will check that you have documented your skills in your resume and your score will be lowered for skills that are not documented.

A- I have not had education, training, or experience in performing this task.
B- I have had education or training in how to perform this task, but have not yet performed it on the job.
C- I have performed this task on the job. My work on this task was monitored closely by a supervisor or senior employee to ensure compliance with proper procedures.
D- I have performed this task as a regular part of a job. I have performed it independently and normally without review by a supervisor or senior employee.
E- I am considered an expert in performing this task; or I have supervised performance of this task or am normally an individual who is consulted by other workers to assist them in doing this task because of my expertise.

2. Monitoring and processing bills (several hundred per month).

3. Billing for services for several different accounts.

4. Completing a variety of reports such as summary and transmittal sheets in accordance with bill payment procedures.

5. Routing bills and reports to appropriate offices for payment.

6. Accurately maintaining historic billing records according to strict retention schedules.

7. Cooperating with a variety of vendors in troubleshooting and reporting problems.

8. Coordinating requests for underground telecommunications cable locates with utility companies and local utility crews.

Indicate your level of experience, education and/or training as it relates to your knowledge of computers, software programs and other technologies. YOU MUST DOCUMENT THESE SKILLS IN YOUR RESUME

9. Programming cellular phones to meet user needs.

10. Performing data entry and using Microsoft Access or other database software.

11. Preparing complex and accurate reports for presentation to management.

12. Working with multiple people to gather accurate information for database input.

13. Drawing information from a variety of sources to formulate tracking systems and to provide accurate input to planning efforts.

14. Utilizing the Microsoft Office Suite of applications, including Word, Excel and Power Point or similar programs.

15. Utilizing Google Earth or similar mapping programs to prepare technical data for input into systems.

16. Utilizing complex copier features and instructing technical staff in how to best utilize copiers.

17. Utilizing the Internet/Intranet.

18. Utilizing two-way radios.

Indicate your level of experience, education and/or training as it relates to your ability to provide a variety of clerical support functions. YOU MUST DOCUMENT THESE SKILLS IN YOUR RESUME

19. Maintaining effective professional interpersonal relations under sometimes urgent situations with a variety of internal and external customers including coworkers, vendors, contractors, visitors and volunteers

20. Greeting and assisting office visitors.

21. Receiving and responding to telephone calls, and taking messages and delivering those messages.

22. Reviewing incoming correspondence to determine priority and appropriate staff for response.

23. Composing formal and informal office correspondence, including reports, proposals, summaries, etc., using correct format, spelling, grammar and punctuation.

24. Processing and tracking work orders and requests.

25. Ordering parts and supplies.

26. Properly completing travel forms such as vouchers and authorizations working within strict travel regulations.

27. Instructing technical office staff on how to properly complete administrative forms such as travel documents and credit card statements.

28. Properly tracking and documenting credit card statements and following strict procurement procedures.

29. Adjusting to changing priorities and handling frequent interruptions.

30. Taking initiative to work independently with minimal direction.

 

 

 

 

 

 

Required Documents:

The following documents are required in addition to completion of the Occupational Questionnaire:

Resume
For Veterans:  DD-214
For Disabled Veterans:  DD-214, SF-15, and appropriate Veterans' Affairs letter 

 

 

YELLOWSTONE EMPLOYMENT FORMS

 

Your application and all supporting documents must be submitted online or by fax.  DO NOT send your application or supporting documents to this office. 

 

Emailed applications will not be accepted.  Email address is for inquiries only.

 

 

Contact Information:
Melanie Moroney

Phone: (307)344-2052

Email: yell_usastaffing@nps.gov


Or write:
Human Resources Office
MAILED APPLICATIONS NOT ACCEPTED
PO Box 168
Yellowstone NP, WY 82190


What To Expect Next:

Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made, and compared against your responses to the occupational questionnaire. The category rating you receive is based on your responses to the questionnaire. This score is a measure of the degree to which your background matches the knowledge, skills and abilities required of this position. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, your score will be adjusted to accurately reflect your abilities.

 

Once the online occupational questionnaire is accepted, you will receive an acknowledgment email that your submission was successful. After a review of your completed application is made, you will be notified of your rating. If your name is among the best qualified candidates, your name will be referred to the agency hiring official for consideration. If further evaluation or interviews are required, you will be contacted by the hiring official.