Job Listing: Systems/ Technical Support Professional

*** Please Review the Job Description in it's Entirety! ***
*** Only Fully Qualified Applicant's Will Be Considered! ***

The Technical Account Manager (TAM) is a client-facing technical position responsible for the stability, supportability, security, project management, and change management of assigned commercial web hosting client’s production systems. Responsibilities include monitoring, performance tuning, capacity planning, and maintaining overall device/ system /platform health. The TAM also provides technical support to the Global Client Service Center’s (GCSC) Operations Team for fault/outage management (on-call 24/7).

This specific position focuses primarily on the Intelligent Content Distribution Service (ICDS) administration and support. While the position will focus on the overall ICDS service, a comprehensive understanding of network design, server management (UNIX, Linux, Windows), and network management is essential. Knowledge of content distribution networks (CDN), web acceleration, and streaming are also helpful. In addition to demonstrated technical acumen, strong written and verbal communication skills, diplomacy, and the ability to work well under pressure are essential.

The TAM will be responsible for escalation resolution, creation/ tracking/ reporting of service remediation plans to the client, providing mentoring (as it relates to client’s platform) to the GCSC, facilitate post-outage reviews (POR), manage Service Incident Reporting (SIR) action items, develop/ deliver Root Cause Analysis (RCA) to the client, act as quality gate for new deals/ gear as delivered by the Hosting Service Delivery Team. The TAM is also responsible for developing and maintaining all process, procedure, and technical documentation related to the client account as well as coordinating all non-technical aspects of change management, project management, and customer relationship management.

This position requires demonstrated experience and expertise in the following areas:
- Red Hat Linux
- Sun Solaris
- Microsoft Windows Server 2000 and 2003
- Networking concepts
- Nortel/ Alteon Load Balancing Switches
- Foundry Load Balancing Switches
- Cisco Terminal Server Switches
- Cisco Layer 2 Switches
- Knowledge of Appliances for Caching – Network Appliance
- Knowledge of Web Acceleration/ content caching technologies - Novell Volera, SQUID (not required but beneficial)
- Knowledge of Live and Video on Demand Streaming technologies (Real, Windows Media Service, Flash)
- In-Depth product/service knowledge - Demonstrated expertise in the company’s connectivity, product and service lines, their features, uses, applications and competitive qualities as well as their contribution to the profitability of the corporation.

Preferred candidates will come from networking administration/ support background with a large ISP or a service provider. The associate should have in-depth experience with routers, switches and layer 4/ load balancing equipment from various vendors. Unix/ Windows systems engineers from an ISP/ Web-hosting background would also fit well.

Preferred candidates will have a bachelor’s degree in a relevant Computer Science field and 2-3 years of experience in a web hosting environment.

Required Skills for Systems/ Technical Support Professional Job:

About TEKsystems:

Join TEKsystems® and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V