Job Listing: Customer Service Supervisor
We are seeking a Customer Service Supervisor (CSS) to direct and support customer service needs for internal and external customers by utilizing knowledge of company products and services as well as team members within the customer service department.
The CSS will ensure services meet or exceed customer expectations and are consistent with company standards by managing the activities of customer service representatives, acting as customer service liaison for assigned product lines/groups, and serving as the internal focal point for customer relationship management and compliance activities.
In addition, the CSS is responsible for assigning and overseeing daily activities and priorities of customer service representatives in conjunction with business unit managers.
The CSS will act as formal manager of customer service representatives by creating performance plans, assessing performance to expectations, coach and mentor employees, and, in conjunction with Human Resources, make personnel status decisions.
The CSS will develop and implement procedures pertinent to effective and efficient department operation. Analyze and control department expenditures to conform to budgetary requirements and partner with the Sr. Management Team to align department policies and systems with company operational and strategic objectives.
The CSS will perform the customer service role for assigned product lines including daily customer interface, order entry and administration, initial problem resolution, feedback of business and market intelligence to internal company resources.
Likewise, the CSS will serve as key coordinating resource for implementation of customer relationship management by partnering with IT on technical issues, working with internal stakeholders to ensure that the system is meeting all needs.
The CSS will act as the compliance officer for issues related to export and ITAR by reporting potential non-compliances and making recommendations for correction.
The CSS will provide back up for customer service duties as necessary. Up to 15% travel may be required.
Volt Services Group is an equal opportunity employer who supports minority, women owned, and disabled Veteran's organizations.
Required Skills
The ideal candidate will have an Associates degree and seven years of customer service experience or a Bachelor’s degree and four years of customer service experience. Management experience is required.
In addition, qualified candidates will have the demonstrated ability to deal with difficult customer situations with tact, empathy, and professionalism. Strong presentation skills and an ability to effectively communicate with all levels of personnel is essential.
Candidates will have strong computer skills with proficiency in all MS Word, Excel, and PowerPoint. Excellent verbal and written communication skills are required.
Candidates should posses a valid driver’s license in order to perform this job successfully.
Job Details |
Job Location |
Candidate Application |
| Employer: Volt Staffing | Address: | Contact: |
| Job Type: Full-time | City: Portland | Phone: 360-253-4344 |
| Experience: | State: Oregon | |
| Education: Any | Zip Code:97206 | Online: Website Link |
Salary and Benefits
$50,000.00 - $63,000.00 Annual DOE
If you wish, you may also Submit Your Resume to the Insourced co-branded Resume Submission service, which will make your resume available to all employers in the CareerBuilder.com job search system.
Insourced lists job information exactly as provided by employers.
Please click on the Job Source link to confirm the status of a position and to clarify any discrepancies or errors in a job post.
Job Search Results for: Volt Staffing
View all: Volt Staffing Jobs