Job Listing: Network Operation Support Specialist
Their responsibilities include: 80% customer service phone work, use of Peregrine (will teach) trouble tracking software (Service Center); use of Tivoli's Remote Control agent (will teach), use of knowledge base (Get Answers); creating accurate and complete description of the client's problem; analyzing the client's problem using their own skills, the solutions knowledge base, and other resources available to the IT Service Center. The Helpdesk Technician is responsible for meeting daily, monthly and yearly goals and service levels regarding call statistics and trouble tickets. Technician fixes the client's problem, tests the solution, and obtains client confirmation of the fix. When a resolution is not possible over the phone, the Technician creates a complete and accurate trouble ticket that includes a description of their attempts to resolve the client's problem.
PREFERENCES Preferred experience in supporting SAP applications, SAP a + Knowledge of MVS, JES2, VTAM, SYBASE, UNIX and CICS commands to diagnose problems with workstations, host applications and distributed computing environment. Knowledge of Lotus Notes R6. Strong knowledge of Microsoft applications such as Word, Excel, Powerpoint, Access, and Project- may help user's w/how to? Strong knowledge of Visio. Knowledge of Edison IT products and services. Familiarity with EIX companies. Associate or Bachelor Degree in Information Systems or related field.
Required Skills
Required Soft Skills: Must be able to be able to handle multiple calls at a time. Excellent oral and written communication skills, in particular, the demonstrated knowledge of best practices in recording complex information and providing instructions in a clear and concise manner. Excellent interpersonal skills, including a courteous, patient, and professional demeanor. Demonstrated knowledge of customer service best practices, and experience in working independently and in cooperating as a member of a Helpdesk team. Demonstrated experience in working well under pressure and keeping up with rapidly changing technology, business environment, and departmental/corporate goals and projects.
Job Requirements: Broad knowledge of networks, protocols, PC operations, and host connectivity, and client / server application deployment strategies. Typically possesses four or more year's experience. All candidates for this position should have a high school diploma or equivalent and a combination of education, training, and experience in supporting a network environment utilizing Windows XP Trouble shooing internet explore, networking connectivity issues. Demonstrated knowledge of isolating software problems (commercial or vendor-provided) including, but not limited to Windows XP and MS Office. Demonstrated experience in isolating and resolving problems related to, Internet Explorer 6, Lotus Notes R6, and remote access services such as Cisco Dialup, VPN, wireless devices (will teach), and wireless network connectivity. Knowledge of networking, printing, and password issues. Basic knowledge of Ethernet, host applications (TPX/CIS) (will teach), EPC (SCE- will teach), and Tivoli Remote Control (will teach)
Job Details |
Job Location |
Candidate Application |
| Employer: Volt Staffing | Address: | Contact: |
| Job Type: Full-time | City: Irvine | Phone: 714-921-7460 |
| Experience: | State: California | |
| Education: High School / GED | Zip Code:92612 | Online: Website Link |
Salary and Benefits
$19.00 - $23.00 Hourly DOE
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