Job Listing: Area Specialist

Duty Locations

 1 vacancy - Shawano, WI

Rural Development is committed to helping improve the economy and quality of life in all of rural America. Assist Rural Development achieve its mission by helping rural individuals, communities and businesses obtain the financial and technical assistance needed to address their diverse and unique needs.

This position is located in a USDA Rural Development Area Office.  As a Loan Specialist (Area Specialist) you will assist the Area Director and senior Specialists in administering, processing, and servicing loans and grants under the Direct Single Family Housing programs; as wells as administering and approving guaranteed loans under the Single Family Housing Guaranteed Program.

 

This position is a trainee position intended to provide you with the proper knowledge, skills and abilities relating to the making and servicing of loans.  Upon reaching the full performance level of this position you will participate in planning, coordinating, and implementing Rural development programs, providing credit assistance and technical guidance to applicants and borrowers; and providing information on agency programs to a wide variety of individuals and representatives of business and community groups.

 

Relocation expenses will NOT be paid.

 

Major Duties

You receive and follow up on applications for Rural Housing (Single Family Dwellings) in residential and rural settings.  Utilize any or all of the loan and grant program activities available to assist customers with their individual housing needs.  Advise and direct applicants on other sources available.  Conduct applicant interviews to review applications for eligibility and financial soundness.  Follow up to obtain credit information and to ensure a complete, accurate application.  Provide information to borrowers and applicants on loan programs, eligibility, site development, land development, construction, zoning, and repair and maintenance of homes and buildings.  In addition, provide information on finances, record keeping and home management.  Complete analysis of the information provided by the applicant prior to determining eligibility for a loan.   Assist in the development and implementation of Rural Development's (RD) marketing program for the service area.  Assist in planning and participate in activities, conferences, and events that market RD programs and services.  At the GS-5 level, you will perform at the trainee level to develop technical competence.  At the GS-7 level, you receive progressively more difficult assignments such as those shown above. 

How to Apply

To apply for this position, you must provide a complete Application Package, which includes all three of the following parts:

1. Your responses to the Assessment Questionnaire

2. Résumé

3. Required documents (these are specified below in the Required Documents section of this job announcement).

All materials must be received by the closing date of this announcement to be considered.

 

Please follow the instructions listed below for submitting the Assessment Questionnaire, Résumé and Required Documents.  Please read all instructions before you begin. You are solely responsible for the delivery of your materials.  We cannot be responsible for incompatible software, illegible fax transmissions, delays in mail service, etc. Your materials will not be returned; therefore, do not submit original documents that you may need in the future (upload these documents from your files or submit copies instead).

 

 

OPTIONS FOR SUBMITTING YOUR APPLICATION PACKAGE

 

Use Application Manager for convenience and quickest processing. Track your progress to a Complete Application Package using the My Application Packages checklist and status displays in Application Manager. Your Application Package status must be Complete by 11:59 p.m. Eastern Time on Tuesday, June 17, 2008.

 

Option A:  Application Manager (Preferred Method)

To begin, choose one of these options:

·      If your résumé is going to be one you prepared outside of the USAJOBS Résumé Builder, click this link to begin the process:  Online Questionnaire. Instructions for uploading your supporting documentation will be provided in the application manager during the completion of the assessment questionnaire.

 

·         If your résumé is going to come from the USAJOBS Resume Builder, begin the process by clicking the Apply Online button near the bottom of this page. Your résumé will be attached only to the Application Package you complete and submit immediately after you click the Apply Online button for this job announcement, not to any Application Packages you may have already created.

 

To return to Application Manager at any time simply go to https://ApplicationManager.org.

  

Option B:  Fax

If it is not possible for you to use Application Manager, follow these steps to fax your responses to the questionnaire and/or your supporting documentation:

Print a copy of this job announcement so that you can read and respond to the questions offline.
Obtain and print a copy of the OPM Form 1203-FX, which you will use to provide your answers (refer to below link for Instructions for completing the OPM Form 1203-FX). The form URL is: http://www.opm.gov/Forms/pdf_fill/OPM1203fx.pdf. Please note you may also call USAJOBS by Phone at (703) 724-1850 to have the OPM Form 1203-FX mailed to you; however, this is not a practical alternative if the announcement is nearing its closing date. After the introduction on the recording, press 1, and listen for instructions to request the form.
If you are faxing your responses to the questionnaire using the OPM Form 1203-FX along with your supporting documentation, use the OPM Form 1203-FX as your cover sheet, do not use a separate cover sheet. Simply make sure the Form 1203-FX is on top of any other documents you are faxing.
If you are faxing supporting documents and you are not using the Form 1203-FX, you must use the cover sheet at the following URL: http://staffing.opm.gov/pdf/usascover.pdf  Be sure to fill out all blocks on the form completely and clearly.  If you do not use this form or the OPM Form 1203-FX as your cover sheet, the documents will not associate with your application and you may be found ineligible for the position.
Submit your materials to fax number 1-478-757-3144. Feed all documents into your fax machine top first so that we receive them right-side up.

Submitting Documents

If you upload your documents using Application Manager, DO NOT FAX the same documents. To verify uploaded documents have been processed, please wait one hour to ensure they have cleared the virus scan. You can verify that your uploaded documents are attached to your application by checking the Details tab of your Application Manager account https://applicationmanager.org for this vacancy announcement. Your documents will display under the Details tab in the Document area.

Faxed documents will take 2-3 business days to process. To fax documents, you MUST use the special cover page. Print the pre-populated cover page on the upload documents screen of Application Manager. Or, you may click this link http://staffing.opm.gov/pdf/usascover.pdf to print a copy of the cover page. When faxing documents, follow the procedures outlined below. Include the 8-character Vacancy Identification Number CK191672
Provide your Social Security Number and full name in the spaces provided or we will not be able to associate your document(s) with the rest of your application.
You may submit multiple documents for the same vacancy announcement using one cover page.
Fax your cover page and documents to 1-478-757-3144.

Faxed documents submitted with missing information will not be processed. The following will prevent your documents from being processed:

Not using the special cover page mentioned above
Missing, incomplete, or invalid Vacancy Identification Number
Missing or incomplete Social Security Number or name

Note: If you have documents in your Application Manager account from a previous job announcement they can be opened, copied and saved then reused as an upload file for this vacancy. Uploading your documents will speed the processing of your application for this announcement.

 

Your resume, curriculum vitae, the Optional Application for Federal Employment (OF 612), or any other written form you choose to describe your job-related qualifications can be submitted electronically using the document upload process or fax process. Please be sure to include all the following information in your resume:

Personal Information - Full name, mailing address, contact information, and Social Security Number. Résumés that do not contain the personal information requested above will not be processed.
Education - High School name and date of diploma or GED, Colleges/Universities attended and major field(s) of study, total credit hours received and type and year of degree(s) received.
Work Experience - Job title, hours per week, employer's name and address, supervisor's name and phone number, starting and ending dates of employment (month and year format), salary, duties and accomplishments. Indicate whether your current supervisor may be contacted.
Other Qualifications - List your job-related training courses, skills, certificates, licenses, honors, awards and/or special accomplishments. DO NOT send copies of these documents.

Instructions for completing the OPM Form 1203-FX:

If you are applying to this announcement by completing the OPM 1203-FX form instead of using the Online Application method, please use the following step-by-step instructions as a guide to filling out the required questionnaire. You will need to print the job announcement and refer to it as you answer the questions. Be sure to double check your application before submission to ensure you have responded to all questions.

Social Security Number

Enter your Social Security Number in the space indicated. Your Social Security Number is requested under the authority of Executive Order 9397 to uniquely identify your records from those of other applicants who may have the same name.  As allowed by law or Presidential directive, your Social Security Number is used to seek information about you from employers, schools, banks and others who may know you. Providing your Social Security Number is voluntary, however we can not process your application without it.

Vacancy Identification Number

The Vacancy Identification Number is: CK191672

1. Title of Job

Area Specialist

2. Biographic Data

All biographic information is required except for your telephone number and the contact time.

3. E-Mail Address

4. Work Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

5. Employment Availability

6. Citizenship

Are you a citizen of the United States?
7. Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

8. Other Information

9. Languages

If you are applying by the OPM Form 1203-FX, leave this section blank.

10. Lowest Grade

Enter the lowest grade level that you will accept for this position. The lowest grade for this position is 05.

0507
11. Miscellaneous Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

12. Special Knowledge

If you are applying by the OPM Form 1203-FX, leave this section blank.

13. Test Location

If you are applying by the OPM Form 1203-FX, leave this section blank.

14. Veteran Preference Claim

If you are not entitled to veteran's preference, mark "No preference claimed."  Except for disabled veterans, (1) those who entered active duty on or after October 15, 1976, and before September 8, 1980, must have an authorized campaign badge; OR, (2) those who enlisted after September 7, 1980, or entered on active duty (through means other than enlistment) on or after October 14, 1982, must have (a) completed at least 24 months of continuous, active duty service AND have served in a campaign or expedition for which a campaign medal has been authorized; OR, (b) have served at least one day during the period for which a campaign medal has been authorized; OR (b) have served at least one day during the period of 08/02/90 through 01/02/92 AND have 24 months of continuous, active duty service, or been a reservist activated during that period.  Persons who returned from military service at the rank of major, lieutenant commander, or higher are not entitled to veteran's preference except as disabled veterans.

15. Dates of Active Duty - Military Service

Please enter your dates of active duty military service, unless you have claimed derived preference (i.e., widows, spouse, etc.) Please use this format: (mm/dd/yyyy).

16. Availability Date

If you are applying by the OPM Form 1203-FX, leave this section blank.

17. Service Computation Date

If you are applying by the OPM Form 1203-FX, leave this section blank.

18. Other Date Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

19. Job Preference

If you are applying by the OPM Form 1203-FX, leave this section blank.

20. Occupational Specialties

Select/enter at least one occupational specialty. The specialty code for this position is:

001 Loan Specialist
21. Geographic Availability

Select/enter at least one geographic location in which you are interested and will accept employment. The location code for this position is:

2266 Shawano, WI
22. Transition Assistance Plan

In this section indicate if you are a surplus or displaced Federal employee requesting special priority consideration under the Career Transition Assistance Plan (CTAP) or the Interagency Career Transition Assistance Plan (ICTAP).

Note: To receive consideration for CTAP or ICTAP, you must submit the necessary supporting documentation. Refer to the "Benefits/Other" section for additional information and instructions.

23. Job Related Experience

If you are applying by the OPM Form 1203-FX, leave this section blank.

24. Personal Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

25. Occupational/Assessment Questions:

EDUCATIONAL BACKGROUND AND WORK EXPERIENCE

This section asks you to describe your educational background, your work, and other experiences in specific factors which relate to job performance. ALL QUESTIONS MUST BE ANSWERED. Record your answers in Section 25.

1. From the descriptions below, select the letter that describes the education or experience you have that demonstrates your ability to perform GS-5, Loan Specialist work. If your highest level of education is not described below, choose the letter that describes experience or lower level education that you do have. Mark only 1 response.

A. I have completed a four-year course of study leading to a bachelor's degree, or I possess a bachelor's degree, in finance, business administration, economics, accounting, insurance, engineering, mathematics, banking and credit, law, real estate operations, statistics, or another field related to the position, such as agriculture, agricultural economics, farm, livestock or ranch management, or rural sociology.
B. I have education beyond the bachelor's degree, e.g., graduate study, master's degree, LL.B., J.D., LL.M., Ph.D., etc. My field of study for my bachelor's degree, OR for at least one year of my postgraduate education, was in a related field as listed in A, above.
C. I have one year of experience equivalent to the GS-4 grade level in the Federal service that demonstrated competence in agriculture, commercial, realty, or other types of loans. Experience may have been gained in such work as reviewing and passing upon applications for agriculture, commercial, bank or mortgage loans; or servicing a loan portfolio of a bank or other loan association; or performing financial analysis of commercial concerns for investment purposes; or appraising real estate to determine property valuation; or similar work.
D. I have at least one year of work experience that primarily involves performing routine clerical support work and I am not qualified for this position.
E. I have three years of work experience that required gathering and analyzing facts and figures, and presenting information or conclusions in clear oral and written language; or that provided a knowledge of the principles of financial analysis or insurance laws, such as contract, property, life, casualty, or marine insurance.
F. I have at least three years of post-high school education as described in "A," above, and at least three months of experience as described in "C."
G. I have less than four years of post-high school education or a bachelor's degree in the fields listed in "A," and less than the experience described in "E," but I have a combination of the education and the type of experience described in "E."
H. My education and/or experience is not reflected in any of the above statements.

2. From the descriptions below, select the letter that describes the education or experience you have that demonstrates your ability to perform GS-7, Loan Specialist work. If your highest level of education is not described below, choose the letter that describes experience or lower level education that you do have. Mark only 1 response.

A. I have a bachelor's degree (in finance, business administration, economics, accounting, insurance, engineering, mathematics, banking and credit, law, real estate operations, statistics, or another field related to the position, such as agriculture, agricultural economics, farm, livestock or ranch management, or rural sociology) AND I have superior academic achievement. (Refer to the Vacancy Announcement for information on the Superior Academic Achievement provision.)
B. I have one full year of graduate level study or I possess a master's or higher degree, e.g., LL.B., J.D., LL.M., Ph.D., etc. My field of study for my bachelor's degree, OR for at least one year of my postgraduate education, was in a related field as listed in A, above.
C. I have one year of specialized experience equivalent to the GS-5 grade level in the Federal service that demonstrated competence in agriculture, commercial, realty, or other types of loans. Experience may have been gained in such work as reviewing and passing upon applications for agriculture, commercial, bank or mortgage loans; servicing a loan portfolio of a bank or other loan association; performing financial analysis of commercial concerns for investment purposes; appraising real estate to determine property valuation; or similar work.
D. I have at least one year of work experience performing routine clerical support work and I am not qualified for this position.
E. I have less than the full amount of graduate education described in "B" and less than the amount of experience described in "C," but I have a combination of the type of graduate education described in "B" and the type of experience described in "C."
F. My education and/or experience is not reflected in any of the above statements and I am not qualified for this position.

3. Please fill in "A" for this question.

A. This is the correct response.

4. Please fill in "A" for this question.

A. This is the correct response.

5. Please fill in "A" for this question.

A. This is the correct response.

The following questions ask you to describe your educational background, your work, and other experiences in specific areas which relate to successful job performance.

You are to choose one answer to each question from among the alternatives presented. Then, record your answers in Section 25 on OPM Form 1203-FX (Form C) beginning at Item 6. Do not mark more than one answer for each question. Multiple answers will not be counted. Do not omit answers unless instructed to do so. Other omissions may decrease your score.

1. During high school (grades 9 - 12), I made the semester honor roll:

A. = never
B. = once or twice
C. = three or four times
D. = five or six times
E. = seven or eight times

2. The high school grade I most often received was:

A. = A
B. = B
C. = C
D. = D or lower
E. = I do not remember

IF YOU DID NOT ATTEND COLLEGE, PLEASE SKIP TO ITEM 4.

3. The college grade I most often received was:

A. = A
B. = B
C. = C
D. = D or lower
E. = I do not remember

4. In the past three years the number of different paying jobs I have held for more than two weeks is:

A. = 7 or more
B. = 5 - 6
C. = 3 - 4
D. = 1 - 2
E. = none

5. I have been employed in work similar to that of the job covered by this examination:

A. = never employed in a similar job
B. = less than 1 year
C. = 1 - 2 years
D. = 3 - 4 years
E. = over 5 years

6. In the past three years, my primary work experience has been in:

A. = professional or administrative occupations
B. = clerical or sales occupations
C. = service occupations
D. = trades or labor occupations
E. = not employed in the past three years

7. On my present or most recent job, my supervisor rated me as:

A. = outstanding
B. = above average
C. = average
D. = below average
E. = not employed or received no rating

8. In the past three years the number of jobs I have been fired from is:

A. = 5 or more
B. = 3 to 4
C. = 2
D. = 1
E. = none

9. The number of civic or social organizations (which have regular meetings and a defined membership) that I belong to is:

A. = none
B. = 1
C. = 2 or 3
D. = 4 to 6
E. = 7 or more

10. In organizations to which I belong, my participation is best described as:

A. = do not belong to any organizations
B. = not very active
C. = a regular member but not an office holder
D. = have held at least one important office
E. = have held several important offices

11. My previous supervisors (or teachers if not previously employed) would most likely describe my basic math skills as:

A. = superior
B. = above average
C. = average
D. = below average
E. = do not know

ACCOMPLISHMENTS

The questions in this part relate to fundamental competencies, such as problem solving and oral communication, required for the job for which you are applying.

Please answer each question "A" for YES or "B" for NO.

Keep in mind the following:

1) Some questions refer to "work" experience. Unless otherwise stated, this includes experience you have gained through:      

·      School,

·      Volunteer work,

·      Military service,

·      Paid employment,

·      Hobbies, or

·      Professional, charitable, religious, community, social, or other organizations.

 

2) Some questions include examples to help show the broad range of accomplishments and experience applicants might have. Read the entire question using the examples as a guide, but do not base your answers solely on the examples.

3) Some questions ask you if you received a grade of B or above in your schoolwork. On an A, B, C, D, F scale, a grade of B or above is considered an above average grade. If you were graded on a different scale, use the equivalent of a B or above on the type of scale on which you were graded.

Answer all questions to the best of your ability. Your responses are subject to verification through background checks, job interviews, and any other information obtained during the application process. Untruthful responses or any attempt to conceal information can result in your removal from a Federal job and in you being barred from seeking Federal employment in the future.

Remember:

A- For Yes
B- For No

12. Have you successfully done work that required you to identify what a customer or client needs?

13. Have you participated in post-high school activities that helped you improve your negotiation or persuasion skills (for example, college debate team, training classes, workshops, seminars, etc.)?

14. Have you successfully done work that regularly involved answering questions, gathering nonsensitive information, or providing assistance to others, either in person or by telephone?

15. Have you written procedures or instructions that others have followed successfully (for example, instruction manuals, survey instructions, training materials, etc.)?

16. Have you successfully reviewed and evaluated forms, applications, documents, or other information, not including contract proposals or bids, to make determinations (for example, to determine approval or denial of loans, eligibility for claims, etc.)?

17. Have you taken the initiative to learn new skills or acquire additional knowledge that improved your performance at work or school, or in leisure activities?

18. Have you received favorable feedback about your ability to provide oral instructions or on-the-job training to others, or about your ability to instruct or coach others in athletic, leisure, or community activities?

19. In high school, did you have an overall grade point average of 3.0 or higher on a 4.0 scale, belong to an honor society, or graduate with honors?

20. Have you successfully done work that regularly involved verifying the accuracy of information or the relevance of information to a problem or a situation (for example, investigative work)?

21. Have you successfully done work that regularly involved using computer software to run a payroll, accounting, or inventory system, or to record or track other quantitative information?

22. Have you successfully completed a small-scale project (lasting several days or weeks) on or ahead of schedule with minimal supervision?

23. Have you successfully dealt with a disruption to regular operations in a way that allowed for completion of the work or continuation of a noncritical service?

24. Have you successfully done work that regularly involved determining appropriate products or services for customers or clients?

25. Have you successfully done work that regularly involved interacting or coordinating with people outside of your immediate work group (for example, people from other offices, departments, organizations, etc.)?

26. Have you successfully done work that regularly involved conducting quality checks or following up with customers or clients to ensure satisfaction with a product or service?

27. Have you participated in training classes, workshops, or seminars outside of school that helped you improve your self-management skills (for example, time management, goal setting, career development, etc.)?

28. Have you successfully done work that regularly involved negotiating with customers or clients to modify products or to resolve problems or disputes?

29. Have you successfully created computerized databases to organize information?

30. Have you successfully done work that regularly involved interacting with people, other than your co-workers, from a foreign country or from different ethnic or cultural backgrounds?

31. Have you successfully done work that regularly involved discussing sensitive information with others, or interviewing or surveying people, either in person or by telephone, to gather information they were reluctant to give?

32. Have you successfully done work that regularly involved answering questions, demonstrating a product or service, or providing assistance to customers, clients, or the public?

33. Have you successfully completed a long-term project outside of work where you were solely responsible for doing the work (for example, completed a thesis, wrote a book that was published, prepared a horse for competition that won a ribbon, restored an antique car, etc.)?

34. Have you successfully done work that regularly involved composing letters or writing reports containing several short paragraphs, such as investigation reports, accident reports, performance evaluations, etc.?

35. Have you identified and solved a problem with a procedure, product, or service that benefited the organization (for example, saved the organization time or money, increased sales, reduced errors, etc.)?

36. Have you successfully done work that regularly involved manipulating data in a computer database (for example, importing, exporting, merging, updating, sorting data, etc.)?

37. Have you received formal recognition for your written work (for example, received an award, letter of commendation, excellent performance appraisal rating, etc.)?

38. Have you successfully done work, not including computer applications classes, that regularly involved using statistical software programs to analyze data?

39. Have you received formal recognition for your ability to work well with others (for example, received a letter of recommendation or appreciation, an excellent performance appraisal rating, etc.)?

40. Have you suggested or made changes to products or procedures that resulted in better meeting customer needs?

41. Have you successfully done work that only occasionally required you to present information at briefings, meetings, conferences, or hearings?

42. Have you developed a formal mechanism to learn more about a problem (for example, developed a survey, conducted interviews or focus groups, etc.)?

43. Have you often been asked to proofread or edit the writing of others for content, punctuation, spelling, and grammar?

44. Have you devised a strategy to overcome a major setback that successfully enabled you to complete a project on time or within budget?

45. Have you successfully done work that regularly involved persuading customers or clients to purchase a product or service?

46. Have you broken a sales record or a similar record, regularly exceeded quotas or similar productivity standards, or received formal recognition for doing work that surpassed what was expected (for example, received a certificate of appreciation, bonus, etc.)?

47. Have you learned a hobby or leisure activity well enough that you have been asked to do it for others on a voluntary basis?

48. Have you participated in training classes, workshops, or seminars outside of school that improved your performance at work?

49. Have you done work that involved writing brochures, press releases, or speeches?

50. Have you received favorable feedback for oral presentations you have given to management or other officials, or to the public (for example, for speaking at religious services, performing in theatrical productions, etc.)?

51. Have you successfully done work that involved reviewing various contract proposals or contract bids to determine which one to select?

52. Have you received formal recognition for solving a work-related problem (for example, received an award, a letter of commendation, etc.)?

53. Have you designed or developed something, on your own initiative, to help you or other employees better complete assignments (for example, designed a training manual)?

54. Have you successfully done work that regularly involved making decisions about disclosure of sensitive or confidential information?

55. Have you successfully persuaded others to volunteer time, money, or resources to a cause, or recruited others to join an organization (for example, college, community groups, charities, etc.)?

56. Have you successfully learned a hobby or leisure activity requiring extensive study or use of complex directions (for example, constructing stereo or computer systems, making stained glass objects, etc.)?

57. Have you successfully done work that required extensive on-the-job training?

58. Have you successfully done work, not including computer applications classes, that regularly involved using word processing software to create, edit, and format documents or correspondence?

59. Have you received favorable feedback about your interpersonal skills when serving as a leader, instructor, or supervisor for academic, religious, community, sports, leisure, or work activities?

60. Since high school, have you received a grade of B or above in oral communication classes (for example, speech, public speaking, theater, etc.) or participated in activities that improved your oral communication skills (for example, training classes, workshops, seminars, debate team, speech club, etc.)?

61. Have you served on a decision-making board or committee (for example, student governing board, planning board, homeowners' association board, etc.)?

62. Have you successfully done work, not including computer applications classes, that regularly involved using graphics software to create and edit charts, tables, or graphs?

63. Do you regularly monitor your progress toward achieving your career goals (for example, by initiating discussions about your career goals with your supervisor, employee counselor, mentor, etc.)?

64. Have you successfully developed an automated system that improved accuracy, efficiency, or productivity?

65. Have you successfully written reports that presented facts, findings, logical conclusions, and persuasive arguments (for example, wrote a thesis, briefing papers, policy papers, complex research papers, etc.)?

66. Have you successfully persuaded management, other members of your group, customers, or clients to accept a proposal?

67. Have you received formal recognition for providing good service to customers or clients (for example, received an award, a letter of commendation, an excellent performance appraisal rating, etc.)?

68. Have you successfully done work that regularly involved informally providing oral explanations of technical information or other complex information, such as regulations, policies, or procedures?

69. Have you made decisions that turned an unprofitable business into a profit-making operation?

70. Have you successfully worked closely with a client over an extended period of time to complete a project or resolve a problem?

71. Have you successfully resolved disagreements among a group of peers in a goal-oriented setting (for example, sports team, work group, theater group, cheerleading squad, etc.)?

72. Have you successfully done work that involved making personnel decisions (for example, who to hire, promote, or discipline) or deciding how to allocate equipment, materials, staff, etc.?

73. Have you successfully done work that often required you to accommodate last minute requests from customers or clients or to provide quality service in situations where timeliness is critical (for example, worked as a courier or travel agent, worked in newspaper publishing, etc.)?

74. Do you have a professional license or certificate issued by a state or other official or professional licensing board indicating your mastery of a specialized body of knowledge (for example, cosmetology, real estate, certified public accounting, etc.)?

75. Have you successfully remained polite and tactful while doing work where one of your primary responsibilities was to handle customer problems or complaints (for example, worked as a customer service representative)?

76. Have you successfully done work that regularly involved listening carefully to others to understand a need, problem, or situation (for example, investigative work, counseling, etc.)?

77. Have you successfully done work that frequently required you to present nontechnical information at briefings, meetings, conferences, or hearings?

78. Have you successfully negotiated contracts, leases, or prices for services, supplies, equipment, property, etc.?

79. Have you successfully done work that involved writing technical or legal reports, or translating technical or other complex material into language that was more easily understood?

80. Have you successfully completed a large-scale project (lasting several months or longer) on or ahead of schedule with minimal supervision?

81. Have you successfully completed a highly structured, formal training program, not including an apprenticeship for a trade or craft, that required you to learn a complex body of information (for example, training for jobs in insurance, law enforcement, real estate, etc.)?

82. Have you successfully completed a complex research project that included collecting and analyzing information, and reporting conclusions or recommendations?

 

Required Documents:

For this job announcement the following documents are required:

1. Assessment Questionnaire
2. Résumé
3. Additional Required Documents:
-Transcripts, official or unofficial (if qualifying based upon education)
-For Veterans: DD-214
-For Disabled Veterans: DD-214, SF-15 and VA letter dated 1991 or later.
-For CTAP or ICTAP candidates: Proper documentation (see Qualifications section for details)

If you cannot complete the application process using one of the above methods, please contact our office for alternate application procedures.

Contact Information:
MIDWEST SERVICES BRANCH

Phone: (816)426-5706

Email: kansascity@opm.gov


Or write:
Midwest Services Branch
Call or e-mail us with your questions
Thank You, MO 00000

USA


What To Expect Next:

After a review of your résumé, required documents and assessment questionnaire is complete, you will be notified of your rating and or referral to the hiring official.  If further evaluation or interviews are required you will be contacted.