Job Listing: Customer Service Manager

Our client located in Beltsville, MD is currently looking for a Customer Service Manager to join their team.

-Provides support to outside sales force.
-Provides data and sales forecasts to materials for production scheduling and material requirements
-Supervises and coordinates activities of workers engaged in customer service activities, including order entry, scheduling and program management.
-Plans, prepares, and devises work schedules, according to budgets and workloads.
-Observes and evaluates worker’s performance.
-Trains and instructs employees
-Hires and discharges workers.
-Communicates with other departments and management to resolve problems and expedite work.
-Interprets and communicates work procedures and company policies to staff.
-Helps workers in resolving problems and completing work.
-Resolves complaints and answers question of customers regarding services and procedures.
-Degree in Business Administration, or a related field, or significantly equivalent management experience.
-Proven leadership experience in the customer service field.
-Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
-Knowledge of principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
-Knowledge of administrative and clerical procedures such as Microsoft Office, managing files, etc.
-Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition and grammar.
-Mathematics – knowledge of arithmetic, geometry and their applications.
-Six Sigma methodology, a plus.
-ERP experience.
-A record of process improvement in Customer Service.

This position is a Direct Placement opportunity and will pay between $50 and $55K/ year.

Required Skills for Customer Service Manager Job:

About Aerotek Professional Services:

Join Aerotek Professional Services. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers.