Job Listing: Business Analyst - SQL, OLAP, SSRS, SSIS

Business Analyst - SQL, OLAP
Are you an operational expert with an aptitude for driving results across an organization? Would you like to analyze business results and drive actions that will enable our client, a Redmond based Software Company's online advertising platform to reach $4B in advertising revenue? Do you like working with people to solve problems?
The Client Service Operations group is looking for a highly motivated team member who understands the meaning of world-class Service Management and wants to help build a $4B business.
The Business Operations Analyst will primarily gather, analyze and report an accurate view of key performance metrics for an advertising segment. The Analyst position will provide specific recommendations to optimize Customer Support performance and ad platform functionality opportunities. In addition to segment performance, the Analyst role will partner closely with Customer Service and Support, Marketing, Service Operations Planning and Deployment, Ad Planning and Product teams to scope, document and deploy a world class service.
They are looking for self-starters who can work in a rapidly changing industry, tolerate ambiguity and demonstrate problem-solving leadership with limited oversight. This team is focused on results, works together to solve problems and is committed to developing people.
Responsibilities include but are not limited to:
Performing business operations modeling and planning for a segment.
Communicating findings and recommendations to business group leadership.
Refining the business metrics captured and measured, creating the processes to gather these. multi-source global metrics, conducting the analysis and publishing the results on a monthly basis.
Preparing departmental metrics critical in tracking performance, trends, staffing requirements and client service operations optimization opportunities.
Performing analyses of client service operations data and driving actions through partnership across customer services & support, marketing, service operations planning and deployment, ad planning, and product development teams to achieve scalable and global seamless e2e customer support.
Understanding competitive cost structures and conducting comparative analysis.
Performing ad hoc financial analysis and modeling for rapidly scaling client service operations and special programs.
Evaluating effectiveness of new programs by comparing results with original assumptions and forecasts and measuring ROI.
Preparing monthly key metric performance reviews.

About Our Client:
The Software Giant, a well known Software Development Manufacturer, headquartered in Redmond, Washington, is committed to the long term mission of helping their customers realize their full potential. They are motivated and inspired every day by how their customers use their software to find creative solutions to business problems, develop breakthrough ideas and stay connected to what's most important to them.
This is an estimated 3 - 12 month contract position, through Volt Technical Resources - a division of a Fortune 1000 publicly traded Staffing Industry Leader, which is headquartered in Redmond, Washington. We are among the largest IT staffing companies in the US for contract/temporary and direct hire placements and support most of the top rated IT companies in the Pacific Northwest.