Job Listing: Manufacturing Customer Service

Our client, a leading manufacturing company our of Clearwater, is seeking a qualified Customer Service Representative. To be qualified this candidate must have previous experience with customer service in a manufacturing environment.

On a daily basis this individual will be responsible for the following duties:
- Issue and process all orders for traditional sales-including making all backlog and location changes, corrections and adjustments as necessary before shipping order/stock transfer off the system.
- Acknowledge order to customer.
- Liaise with product line, marketing and consignment personnel on order service related issues.
- Communicate with product lines and contract services for PO/RO due dates so accurate data is in system.
- Work with warehouse, QC, shipping personnel to ensure orders and transfers are processed in time.
- Work with inbound QC to ensure smooth transition of PO/RO.
- Communicate shipping notification to customer.
- Oversee customer warranty claims process.
- Prioritize the workload within the QC to ensure ship dates are met.
- Monitor order backlog to ensure timely deliveries.
- Works with marketing/product line personnel to ensure the backlog is being monitored within each group and updated accordingly.
- Liaise with shipping department on any warehousing issues.
- Receive, research, and answer customer complaints-coordinate the complaint with sales, product lines, QC, warehouse, and accounting department.
- Receive, research, and answer customer inquiries regarding sales orders, invoices, shipping data, and paperwork.
- Update and maintain customer master list.
- Routes calls to proper personnel.
- Works with Credit Department on warranty issues and order disputes.
- Investigate, resolve paperwork issues that arise from customer.
- Maintain customer requirements manual.
- Generate customer report card.
- All other duties as assigned.

The working hours are Monday-Friday 8-5pm and the pay range based on experience and interview is $38-40K. This is a direct placement.

Interviewing immediately!! Please email resumes to jballiro@aerotek.com or Jamie at 813-636-1030!!

Required Skills for Manufacturing Customer Service Job:

  • MICROSOFT EXCEL
  • MICROSOFT POWERPOINT

    • About Aerotek Professional Services:

    Join Aerotek Professional Services. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers.

    Required Skills

    Date Posted: June 30, 2008

    Job Details

    Job Location

    Candidate Application
    Employer: Aerotek Professional Services Address: 5100 West Lemon Street Contact: Jamie E Balliro
    Job Type: Full-time City: Clearwater
    Experience:Any State: Florida E-mail: jballiro@aerotek.com
    Education: Any Zip Code:33756 Online: Website Link

    Salary and Benefits

    Rate: $38 to $40 per Year

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