Job Listing: Sr. Support Analyst

Programmer Analyst Position/SR. Support Analyst



Description:
- Provide application support services for Electronic Data Capture (EDC) such as Inform, Data Labs, Oracle RDC, for Clinical Data Management Systems such as Clintrial and Oracle Clinical, or for Safety Reporting System such as Clintrace.
- Provide ad hoc study or project specific support such as SAS listings, SQL reports, etc. Coordinate integration services, software updates, bug fixes, change requests and application support for assigned systems.
- Develop and maintain appropriate change control and document management techniques.
- Interface with other Information Systems groups to ensure that database, hardware, network, security, quality, integration, support and project services associated with clinical systems are adequate and sufficiently managed.
- Provide level 2 & 3 end user support for our Data Management, Biostats and Programming and Medical Safety groups within the Clinical organization.
- Interact with internal clients to understand the business needs and priorities, help develop user functional requests and requirements and support the development and execution of test plans.
- Assist and advise in the development and continuous improvement of IS and IS Global standards and methodologies in relationship to system support in the PAREXEL environment.
- Negotiate and manage external vendor relationships for outsourcing of maintenance and support services.
- Keep abreast of industry standards, technological trends and best practices for application support and IT resource management.



Experience:
- 5 to 8 years of Information Technology experience
- Experience should include one or more years in the pharmaceutical or CRO industry with support or implementation experience on a clinical data management system (such as Clintrial, Clintrace, Oracle Clinical, InForm, or other application)
- Compliance experience with GAMP4, 21 CFR Part 11 and FDA regulatory issues, or EMEA and ICH6 requirements
- Familiarity with coding dictionaries and dictionary structures is a plus


Required Skills:
- Practice and knowledge of project management in IT systems implementation
- Development experience in at least one RDBMS (Oracle preferred)
- At least one programming language (Java, C#, SAS, or Visual Basic), and scripting in HP-UX, Linux, MS Windows, or OpenVMS operating systems
- Understanding of systems lifecycle methodology
Education:
Bachelor's degree in relevant technical (Information Systems, Computer Science or Engineering) or science area or equivalent experience

Required Skills for Sr. Support Analyst Job:

About TEKsystems:

Join TEKsystems® and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V