Job Listing: Customer Service Support Rep
Duties:
This position handles questions that focus on all aspects of the Music Store customer experience, while escalating issues through appropriate channels. Be the first point of contact responsible for ensuring customer satisfaction by handling questions related to the Music Store via e-mail.
Resolve customer email requests for assistance related to the Music Store; Requests primarily include billing and account related issues, but may also require some technical assistance; Escalate requests as per escalation policy to higher level of support.
6 month assignment with possible extension to 12 month assignment based on business needs. No department transfers during assignment
Hours of Operation:
7:00 am - 4:00 pm or 4:30 pm to 1:30 pm
Must be able to work within these hours, including evenings & weekends. Schedules rotate monthly & may be required to work overtime &/or Holidays. Two week training with hours 8am-5pm.
Volt is an Equal Opportunity Employer.
Required Skills
1-2 years customer service experience; High School Diploma or equivalent. BA/BS preferred; Strong analytical and organizational skills; Excellent reading comprehension and written communications skills; Effective time management skills; Must be detailed oriented and self-motivated; Excellent customer skills, technical aptitude. Mac experience preferred; Ability and willingness to work non-standard business hours.
Testing:
Typing (30wpm minimum); Basic Office Skills; Reading Comprehension; Writing Sample - Email; Call Center Customer Service Survey.
Job Details |
Job Location |
Candidate Application |
| Employer: Volt Staffing | Address: | Contact: |
| Job Type: Full-time | City: Austin | Phone: 512-338-4444 |
| Experience: | State: Texas | |
| Education: High School / GED | Zip Code:78745 | Online: Website Link |
Salary and Benefits
11.00 - 12.00 Hourly DOE
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