Job Listing: Operations Manager

Volt workforce solutions is currently recruiting for an Operations Manager for a Call Center. Ideal candidate will be responsible and accountable for all facets and success of assigned line of business. Oversee budgetary responsibilities including the entry, approval and accounting of contingent staff time. Manage day to day functions of the call center, ensure QA/Supervisors are in front of teams, performing reviews, coaching mentoring, customer follow-up. Work with peers to manage strategic business relationship with internal and customer counterparts.


Required Skills

Ideal candidate must have 3-5 years of high volume customer service/line of business in a management position, preferable in a contact center/support operations environment. Additional experience in any of client relationship, project management, customer service, marketing or public relations. Previous budget and expense management experience required. Proven ability to work in a fast paced environment and meet deadlines, work as a team and motivate a diversified group of employees. Work with Microsoft office products. Demonstrate flexibility and adaptability to perform in a constantly changing environment. Must have excellent communication, organizational and interpersonal skills mandatory.

Date Posted: July 5, 2008

Job Details

Job Location

Candidate Application

Employer: Volt Staffing Address: Contact:
Job Type: Full-time City: El Paso Phone: 915-856-1357
Experience: State: Texas
Education: Any Zip Code:79936 Online: Website Link

Salary and Benefits

DOE

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