Job Listing: Agricultural Marketing Specialist

Duty Locations

 1 vacancy - Fredericksburg, VA The US Department of Agriculture (USDA) provides leadership on food, agriculture, natural resources, and related issues based on sound public policy, the best available science, and efficient management. The Agricultural Marketing Service (AMS) is responsible for protecting and promoting agricultural health, administering the Animal Welfare Act, and carrying out wildlife damage management activities.

This position is located in Fredericksburg, VA at the Audit, Review, and Compliance (ARC) Branch, Livestock and Seed Program.  This branch is responsible for carrying out programs and activities relating to the auditing and verification services for agricultural products.  This position involves serving as a technical expert to the audit team and providing program support through administrative tasks.

Major Duties

The incumbent provides specific knowledge or expertise to the audit team, but does not act as an actual auditor on the team.  The incumbent also provides technical support for the branch quality management systems and for members of industry. This duty requires that the incumbent maintain knowledge of relevant quality system standards, product standards and specifications, and applicable regulatory requirements.  The incumbent also conducts, manages, and reports the results of reviews of documentation to ensure program requirements are met. 
Additionally, the position requires a variety of administrative/program support duties, such as, assembling abstracts and preparing information for use by the supervisor; receives and reviews incoming correspondence, reports, memos, and other materials and handles or forwards it appropriately; and handles client requests for information.

How to Apply

To apply for this position, you must provide a complete Application Package, which includes all three of the following parts:

1. Your responses to the Assessment Questionnaire

2. Résumé

3. Required documents (these are specified below in the Required Documents section of this job announcement).

All materials must be received by the closing date of this announcement to be considered. 

Please follow the instructions listed below for submitting the Assessment Questionnaire, Résumé and Required Documents. Please read all instructions before you begin. You are solely responsible for the delivery of your materials. We cannot be responsible for incompatible software, illegible fax transmissions, delays in mail service, etc. Your materials will not be returned; therefore, do not submit original documents that you may need in the future (upload these documents from your files or submit copies instead).

OPTIONS FOR SUBMITTING YOUR APPLICATION PACKAGE

 

Use Application Manager for convenience and quickest processing. Track your progress to a Complete Application Package using the My Application Packages checklist and status displays in Application Manager. Your Application Package status must be Complete by 11:59 p.m. Eastern Time on Sunday, July 06, 2008.

 

Option A:  Application Manager (Preferred Method)

To begin, choose one of these options:

·      If your résumé is going to be one you prepared outside of the USAJOBS Résumé Builder, click this link to begin the process:Online QuestionnaireInstructions for uploading your supporting documentation will be provided in the application manager during the completion of the assessment questionnaire.

 

·         If your résumé is going to come from the USAJOBS Resume Builder, begin the process by clicking the Apply Online button near the bottom of this page. Your résumé will be attached only to the Application Package you complete and submit immediately after you click the Apply Online button for this job announcement, not to any Application Packages you may have already created.

 

To return to Application Manager at any time simply go to https://ApplicationManager.org.

  

Option B:  Fax

If it is not possible for you to use Application Manager, follow these steps to fax your responses to the questionnaire and/or your supporting documentation:

Print a copy of this job announcement so that you can read and respond to the questions offline.
Obtain and print a copy of the OPM Form 1203-FX, which you will use to provide your answers (refer to below link for Instructions for completing the OPM Form 1203-FX). The form URL is: http://www.opm.gov/Forms/pdf_fill/OPM1203fx.pdf. Please note you may also call USAJOBS by Phone at (703) 724-1850 to have the OPM Form 1203-FX mailed to you; however, this is not a practical alternative if the announcement is nearing its closing date. After the introduction on the recording, press 1, and listen for instructions to request the form.
If you are faxing your responses to the questionnaire using the OPM Form 1203-FX along with your supporting documentation, use the OPM Form 1203-FX as your cover sheet, do not use a separate cover sheet. Simply make sure the Form 1203-FX is on top of any other documents you are faxing.
If you are faxing supporting documents and you are not using the Form 1203-FX, you must use the cover sheet at the following URL: http://staffing.opm.gov/pdf/usascover.pdf  Be sure to fill out all blocks on the form completely and clearly.  If you do not use this form or the OPNM Form 1203-FX as your cover sheet, the documents will not associate with your application and you may be found ineligible for the position.
Submit your materials to fax number 1-478-757-3144. Feed all documents into your fax machine top first so that we receive them right-side up.

 

Submitting Documents

 

If you upload your documents using Application Manager, DO NOT FAX the same documents. To verify uploaded documents have been processed, please wait one hour to ensure they have cleared the virus scan. You can verify that your uploaded documents are attached to your application by checking the Details tab of your Application Manager account https://applicationmanager.org for this job announcement. Your documents will display under the Details tab in the Document area.

Faxed documents will take 2-3 business days to process. To fax documents, you MUST use the special cover page. Print the pre-populated cover page on the upload documents screen of Application Manager. Or, you may click this link http://staffing.opm.gov/pdf/usascover.pdf to print a copy of the cover page. When faxing documents, follow the procedures outlined below. Include the 8-character Vacancy Identification Number CK196410
Provide your Social Security Number and full name in the spaces provided or we will not be able to associate your document(s) with the rest of your application.
You may submit multiple documents for the same job announcement using one cover page.
Fax your cover page and documents to 1-478-757-3144.

 

Faxed documents submitted with missing information will not be processed. The following will prevent your documents from being processed:

Not using the special cover page mentioned above
Missing, incomplete, or invalid Vacancy Identification Number
Missing or incomplete Social Security Number or name

 

Note: If you have documents in your Application Manager account from a previous job announcement they can be opened, copied and saved then reused as an upload file for this vacancy. Uploading your documents will speed the processing of your application for this announcement.

 

 

Your resume, curriculum vitae, the Optional Application for Federal Employment (OF 612), or any other written form you choose to describe your job-related qualifications can be submitted electronically using the document upload process or fax process. Please be sure to include all the following information in your resume:

Personal Information - Full name, mailing address, contact information, and Social Security Number. Résumés that do not contain the personal information requested above will not be processed.
Education - High School name and date of diploma or GED, Colleges/Universities attended and major field(s) of study, total credit hours received and type and year of degree(s) received.
Work Experience - Job title, hours per week, employer's name and address, supervisor's name and phone number, starting and ending dates of employment (month and year format), salary, duties and accomplishments. Indicate whether your current supervisor may be contacted.
Other Qualifications - List your job-related training courses, skills, certificates, licenses, honors, awards and/or special accomplishments. DO NOT send copies of these documents.

Instructions for completing the OPM Form 1203-FX:

 

If you are applying to this announcement by completing the OPM 1203-FX form instead of using the Online Application method, please use the following step-by-step instructions as a guide to filling out the required questionnaire. You will need to print the job announcement and refer to it as you answer the questions. Be sure to double check your application before submission to ensure you have responded to all questions.

 

Social Security Number

Enter your Social Security Number in the space indicated. Your Social Security Number is requested under the authority of Executive Order 9397 to uniquely identify your records from those of other applicants who may have the same name.  As allowed by law or Presidential directive, your Social Security Number is used to seek information about you from employers, schools, banks and others who may know you. Providing your Social Security Number is voluntary, however we can not process your application without it.

Vacancy Identification Number

The Vacancy Identification Number is: CK196410

1. Title of Job

Agricultural Marketing Specialist

2. Biographic Data

All biographic information is required, except for your telephone number and the contact time.

3. E-Mail Address

4. Work Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

5. Employment Availability

6. Citizenship

Are you a citizen of the United States?

7. Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

8. Other Information

9. Languages

If you are applying by the OPM Form 1203-FX, leave this section blank.

10. Lowest Grade

Enter the lowest grade level that you will accept for this position. The lowest grade for this position is 05

0507
11. Miscellaneous Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

12. Special Knowledge

If you are applying by the OPM Form 1203-FX, leave this section blank.

13. Test Location

14. Veteran Preference Claim

15. Dates of Active Duty - Military Service

Please enter your dates of active duty military service, unless you have claimed derived preference (i.e., widows, spouse, etc.) Please use this format: (mm/dd/yyyy).

16. Availability Date

If you are applying by the OPM Form 1203-FX, leave this section blank.

17. Service Computation Date

If you are applying by the OPM Form 1203-FX, leave this section blank.

18. Other Date Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

19. Job Preference

If you are applying by the OPM Form 1203-FX, leave this section blank.

20. Occupational Specialties

Select/enter at least one occupational specialty. The specialty code for this position is:

001 Agricultural Marketing Specialist
21. Geographic Availability

Select/enter at least one geographic location in which you are interested and will accept employment. The location code for this position is:

1445 Fredericksburg, VA
22. Transition Assistance Plan

In this section indicate if you are a surplus or displaced Federal employee requesting special priority consideration under the Career Transition Assistance Plan (CTAP) or the Interagency Career Transition Assistance Plan (ICTAP).

23. Job Related Experience

If you are applying by the OPM Form 1203-FX, leave this section blank.

24. Personal Background Information

APPLICANT RACE AND NATIONAL ORIGIN

The United States District Court for the District of Columbia, in a decree approved in a lawsuit entitled Luevano v. Lachance, Civil Action no. 79-0271, has ordered that Federal Government agencies provide data on the race and national origin of applicants for certain Federal occupations. The position for which you are applying is in one of those occupations. The collection of this information is authorized for use by the Office of Personnel Management only for the purposes of complying with the requirements of the Luevano v. Lachance Decree. The data you supply will be used for statistical analysis pursuant to the requirements of the lawsuit, and will not be shared with employing agencies. You are requested to complete the following, however, submission of this information is voluntary. Your failure to do so will have no effect on the processing of your application for Federal employment.

The categories (items 1-6) below provide descriptions of race and national origins. Select the category with which you identify yourself. If you are of mixed race and/or national origin, select the category with which you most closely identify yourself. Please select only one by shading in the circle next to the number corresponding to the category.

PRIMARY GEOGRAPHIC ZONE

Select the Zone (items 7-15) which includes your first choice for location of employment. This designation is for statistical use only and will not affect your actual consideration for employment. Your geographic area of consideration will be determined by your entries in Section 21,GEOGRAPHIC AVAILABILITY. Please select only one or darken the appropriate circle next to the number corresponding to your selection.

01 American Indian or Alaskan Native - A person having origins in any of the original peoples of North America, and who maintains cultural identification through community recognition or tribal affiliation.02 Asian or Pacific Islander - A person having origins in any of the original peoples of the Far East, Southeast Asia, the Indian subcontinent, or the Pacific Islands. For example, this area includes China, India, Japan, Korea, the Philippine Islands, and Samoa.03 Black, not of Hispanic origin - A person having origins in any of the black racial groups of Africa. This does not include persons of Mexican, Puerto Rican, Cuban, Central or South American, or other Spanish cultures or origins.04 Hispanic - A person of Mexican, Puerto Rican, Cuban, Central or South American, or other Spanish cultures or origins. This does not include persons of Portuguese culture or origin.05 White, not of Hispanic origin - A person having origins in any of the original peoples of Europe, North America, or the Middle East. This does not include persons of Mexican, Puerto Rican, Cuban, Central or South American, or other Spanish cultures or origins.06 A person not included in another category.07 ATLANTA ZONE includes Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Virginia08 CHICAGO ZONE includes Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, West Virginia, and Wisconsin09 DALLAS ZONE includes Arizona, Arkansas, Colorado, Louisiana, Montana, New Mexico, Oklahoma, Texas, Utah, and Wyoming10 PHILADELPHIA ZONE includes Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, and Vermont11 SAN FRANCISCO ZONE includes California, Idaho, Nevada, Oregon, and Washington12 ALASKA ZONE includes the State of Alaska13 CARIBBEAN ZONE includes Puerto Rico and the Virgin Islands14 HAWAII ZONE includes the State of Hawaii and Pacific overseas area15 WASHINGTON, DC ZONE - Washington, DC metro area (Charles, Montgomery, and Prince George Counties in MD, Arlington, Fairfax, Prince William, King George, Stafford, and Loudoun Counties and Falls Church, Alexandria, and Fairfax cities in VA) and Atlantic overseas area (African, European, Middle Eastern, Central and South American countries)
25. Occupational/Assessment Questions:

EDUCATIONAL BACKGROUND AND WORK EXPERIENCE

This section asks you to describe your educational background, your work, and other experiences in specific factors which relate to job performance. ALL QUESTIONS MUST BE ANSWERED. Record your answers in Section 25.

1. From the descriptions below, select the letter that describes the education or experience you have that demonstrates your ability to perform GS-5, Agricultural Marketing Specialist work. If your highest level of education is not described below, choose the letter that describes experience or lower level education you do have. Mark only 1 response.

A. I have completed a 4-year course of study leading to a bachelor's degree or I possess a bachelor's degree.
B. I have completed education beyond the bachelor's degree, e.g., graduate study, master's degree, Ph.D.

C. I have at least one year of work experience merchandising agricultural products that involved trading, transportation, processing regulations, storage, inspection, grading, or standardization of pertinent agricultural commodities; or developing, surveying, and promoting markets for U.S. commodities in foreign areas and developing pricing policies; or marketing research or analysis of business practices, consumption patterns, processing, wholesaling; or developing new processes, forms, agreements, requirements; or insuring compliance with regulatory laws to prevent unfair trade practices; or improving marketing facilities, equipment, packaging, handling, work methods or transportation.
D. My work primarily involved clerical duties and I do not qualify for this position.
E. I have three years of experience 1 year of which was equivalent to at least GS-4, that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; and
communicate effectively orally and in writing.

F. I have at least 3 years of post-high school education and at least 3 months of experience as described in "C."

G. I have less than 4 years of post-high school education or a bachelor's degree and less than the experience described in "E," but I have a combination of education and the type of experience described in "E." (Refer to the instructions on how to combine education and experience.)
H. My education and/or experience is not reflected in any of the above statements, and I do not qualify for this position.

2. From the descriptions below, select the letter that describes the education or experience you have that demonstrates your ability to perform GS-7, Agricultural Marketing Specialist work. If your highest level of education is not described below, choose the letter that describes experience or lower level education you do have. Mark only 1 response.

A. I have a bachelor's degree and superior academic achievement.
B. I have one full year of graduate level study, or possess a master's or higher degree, e.g., Ph.D., in a field that provided the knowledge, skills, and abilities necessary to do the work. Such fields include marketing, economics, business administration, agriculture, agricultural economics, agricultural business, accounting, statistics, mathematics, commerce, transportation, or in one of the specialized commodity fields, if required.
C. I have at least one year of work experience merchandising agricultural products that involved trading, transportation, processing regulations, storage, inspection, grading, or standardization of pertinent agricultural commodities; or developing, surveying, and promoting markets for U.S. commodities in foreign areas and developing pricing policies; or marketing research or analysis of business practices, consumption patterns, processing, wholesaling; or developing new processes, forms, agreements, requirements; or insuring compliance with regulatory laws to prevent unfair trade practices; or improving marketing facilities, equipment, packaging, handling, work methods or transportation.
D. I have at least one year of work experience in non technical and clerical duties and I do not qualify for this position.
E. I have less than the full amount of graduate education described in "B" and less than the amount of experience described in "C," but I have a combination of the type of graduate education described in "B" and the type of experience described in "C."
F. My education and/or experience is not reflected in any of the above statements, and I do not qualify for this position.

3. Please fill in "A" for this question.

A. This is the correct response.

4. Please fill in "A" for this question.

A. This is the correct response.

5. Please fill in "A" for this question.

A. This is the correct response.

The following questions ask you to describe your educational background, your work, and other experiences in specific areas which relate to successful job performance.

You are to choose one answer to each question from among the alternatives presented. Then, record your answers in Section 25 on OPM Form 1203 FX (Form C) beginning at Item 6. Do not mark more than one answer for each question. Multiple answers will not be counted. Do not omit answers unless instructed to do so. Other omissions may decrease your score.

1. During high school (grades 9 - 12), I made the semester honor roll:

A. = never
B. = once or twice
C. = three or four times
D. = five or six times
E. = seven or eight times

2. The high school grade I most often received was:

A. = A
B. = B
C. = C
D. = D or lower
E. = I do not remember

IF YOU DID NOT ATTEND COLLEGE, PLEASE SKIP TO ITEM 4.

3. The college grade I most often received was:

A. = A
B. = B
C. = C
D. = D or lower
E. = I do not remember

4. In the past three years the number of different paying jobs I have held for more than two weeks is:

A. = 7 or more
B. = 5 - 6
C. = 3 - 4
D. = 1 - 2
E. = none

5. I have been employed in work similar to that of the job covered by this examination:

A. = never employed in a similar job
B. = less than 1 year
C. = 1 - 2 years
D. = 3 - 4 years
E. = over 5 years

6. In the past three years, my primary work experience has been in:

A. = professional or administrative occupations
B. = clerical or sales occupations
C. = service occupations
D. = trades or labor occupations
E. = not employed in the past three years

7. On my present or most recent job, my supervisor rated me as:

A. = outstanding
B. = above average
C. = average
D. = below average
E. = not employed or received no rating

8. In the past three years the number of jobs I have been fired from is:

A. = 5 or more
B. = 3 to 4
C. = 2
D. = 1
E. = none

9. The number of civic or social organizations (which have regular meetings and a defined membership) that I belong to is:

A. = none
B. = 1
C. = 2 or 3
D. = 4 to 6
E. = 7 or more

10. In organizations to which I belong, my participation is best described as:

A. = do not belong to any organizations
B. = not very active
C. = a regular member but not an office holder
D. = have held at least one important office
E. = have held several important offices

11. My previous supervisors (or teachers if not previously employed) would most likely describe my basic math skills as:

A. = superior
B. = above average
C. = average
D. = below average
E. = do not know

ACCOMPLISHMENTS

The questions in this part relate to fundamental competencies, such as problem solving and oral communication required for the job for which you are applying. 

Please answer each question "A" for YES or "B" for NO.

Keep in mind the following:

1) Some questions refer to "work" experience. Unless otherwise stated, this includes experience you have gained through:         

·      School,

·      Volunteer work,

·      Military service,

·      Paid employment,

·      Hobbies, or

·      Professional, charitable, religious, community, social, or other organizations.

 

2) Some questions include examples to help show the broad range of accomplishments and experience applicants might have. Read the entire question using the examples as a guide, but do not base your answers solely on the examples.

3) Some questions ask you if you received a grade of B or above in your schoolwork. On an A, B, C, D, F scale, a grade of B or above is considered an above average grade. If you were graded on a different scale, use the equivalent of a B or above on the type of scale on which you were graded.

Answer all questions to the best of your ability. Your responses are subject to verification through background checks, job interviews, and any other information obtained during the application process. Untruthful responses or any attempt to conceal information can result in your removal from a Federal job and in you being barred from seeking Federal employment in the future.

Remember:
A- For Yes
B- For No

12. Have you successfully done work that required you to identify what a customer or client needs?

13. Have you received favorable feedback about your ability to provide oral instructions or on-the-job training to others, or about your ability to instruct or coach others in athletic, leisure, or community activities?

14. Have you successfully resolved disagreements among a group of peers in a goal-oriented setting (for example, sports team, work group, theater group, cheerleading squad, etc.)?

15. Have you written articles or similar types of work that have been included in a school newspaper, community newsletter, or similar type of publication?

16. Have you learned a hobby or leisure activity well enough that you have been asked to do it for others on a voluntary basis?

17. Since high school, have you received a grade of B or above in oral communication classes (for example, speech, public speaking, theater, etc.) or participated in activities that improved your oral communication skills (for example, training classes, workshops, seminars, debate team, speech club, etc.)?

18. Have you successfully dealt with a disruption to regular operations in a way that allowed for completion of the work or continuation of a noncritical service?

19. Have you successfully done work that regularly involved composing letters or writing reports containing several short paragraphs, such as investigation reports, accident reports, performance evaluations, etc.?

20. Have you successfully planned activities for nonwork groups (for example, athletic teams, professional associations, religious groups, etc.)?

21. Have you received favorable feedback about your interpersonal skills when serving as a leader, instructor, or supervisor for academic, religious, community, sports, leisure, or work activities?

22. Have you successfully done work that regularly involved determining appropriate products or services for customers or clients?

23. Have you successfully done work that regularly involved making decisions about disclosure of sensitive or confidential information?

24. Have you received formal recognition for your written work (for example, received an award, letter of commendation, excellent performance appraisal rating, etc.)?

25. Have you successfully completed a complex research project that included collecting and analyzing information, and reporting conclusions or recommendations?

26. Have you successfully done work that regularly involved discussing sensitive information with others, or interviewing or surveying people, either in person or by telephone, to gather information they were reluctant to give?

27. Have you successfully done work that regularly involved interacting or coordinating with people outside of your immediate work group (for example, people from other offices, departments, organizations, etc.)?

28. Have you developed a formal mechanism to learn more about a problem (for example, developed a survey, conducted interviews or focus groups, etc.)?

29. Have you successfully reviewed and evaluated forms, applications, documents, or other information, not including contract proposals or bids, to make determinations (for example, to determine approval or denial of loans, eligibility for claims, etc.)?

30. Have you successfully completed a long-term project outside of work where you were solely responsible for doing the work (for example, completed a thesis, wrote a book that was published, prepared a horse for competition that won a ribbon, restored an antique car, etc.)?

31. Have you participated in post-high school activities that helped you improve your negotiation or persuasion skills (for example, college debate team, training classes, workshops, seminars, etc.)?

32. Have you been given additional responsibilities because of your ability to organize and complete your regular work more quickly than expected?

33. Have you successfully persuaded management, other members of your group, customers, or clients to accept a proposal?

34. Have you received formal recognition for your ability to work well with others (for example, received a letter of recommendation or appreciation, an excellent performance appraisal rating, etc.)?

35. Do you regularly monitor your progress toward achieving your career goals (for example, by initiating discussions about your career goals with your supervisor, employee counselor, mentor, etc.)?

36. Have you identified and solved a problem with a procedure, product, or service that benefited the organization (for example, saved the organization time or money, increased sales, reduced errors, etc.)?

37. Have you successfully done work that only occasionally required you to present information at briefings, meetings, conferences, or hearings?

38. Have you successfully done work that regularly involved deciding how best to use the strengths of team members (for example, deciding who to assign to various projects, which player to put in each position, etc.)?

39. Have you successfully done work that regularly involved interacting with people, other than your co-workers, from a foreign country or from different ethnic or cultural backgrounds?

40. Have you successfully done work that regularly involved informally providing oral explanations of technical information or other complex information, such as regulations, policies, or procedures?

41. Have you devised a strategy to overcome a major setback that successfully enabled you to complete a project on time or within budget?

42. Have you successfully learned a hobby or leisure activity requiring extensive study or use of complex directions (for example, constructing stereo or computer systems, making stained glass objects, etc.)?

43. Have you designed or developed something, on your own initiative, to help you or other employees better complete assignments (for example, designed a training manual)?

44. Have you successfully done work that regularly involved answering questions, demonstrating a product or service, or providing assistance to customers, clients, or the public?

45. Have you participated in training classes, workshops, or seminars outside of school that improved your performance at work?

46. Have you successfully done work that involved deciding which supplies, equipment, or merchandise to purchase for a group or organization?

47. Have you successfully persuaded others to volunteer time, money, or resources to a cause, or recruited others to join an organization (for example, college, community groups, charities, etc.)?

48. Have you made decisions that turned an unprofitable business into a profit-making operation?

49. Have you successfully worked closely with a client over an extended period of time to complete a project or resolve a problem?

50. Have you received favorable feedback for oral presentations you have given to management or other officials, or to the public (for example, for speaking at religious services, performing in theatrical productions, etc.)?

51. Have you successfully negotiated contracts, leases, or prices for services, supplies, equipment, property, etc.?

52. Have you successfully coordinated work, school, and/or family responsibilities under especially difficult circumstances (for example, you and your spouse worked full time while raising young children, you went to school full time and worked more than 20 hours per week, you worked full time while caring for an elderly parent, etc.)?

53. Have you participated in training classes, workshops, or seminars outside of school that helped you improve your self-management skills (for example, time management, goal setting, career development, etc.)?

54. Have you successfully done work that involved writing technical or legal reports, or translating technical or other complex material into language that was more easily understood?

55. Have you successfully done work that regularly involved negotiating with customers or clients to modify products or to resolve problems or disputes?

56. Have you successfully done work that often required you to accommodate last minute requests from customers or clients or to provide quality service in situations where timeliness is critical (for example, worked as a courier or travel agent, worked in newspaper publishing, etc.)?

57. Have you successfully done work that involved making personnel decisions (for example, who to hire, promote, or discipline) or deciding how to allocate equipment, materials, staff, etc.?

58. Have you successfully written reports that presented facts, findings, logical conclusions, and persuasive arguments (for example, wrote a thesis, briefing papers, policy papers, complex research papers, etc.)?

59. Have you successfully done work where your primary responsibility involved interacting with current or potential customers or clients for the purpose of selling a product or service?

60. Have you successfully completed a highly structured, formal training program, not including an apprenticeship for a trade or craft, that required you to learn a complex body of information (for example, training for jobs in insurance, law enforcement, real estate, etc.)?

61. Have you received formal recognition for solving a work-related problem (for example, received an award, a letter of commendation, etc.)?

62. Have you successfully done work that regularly involved listening carefully to others to understand a need, problem, or situation (for example, investigative work, counseling, etc.)?

63. Do you have a professional license or certificate issued by a state or other official or professional licensing board indicating your mastery of a specialized body of knowledge (for example, cosmetology, real estate, certified public accounting, etc.)?

64. Have you successfully done work that regularly involved planning, prioritizing, scheduling, and monitoring work for fewer than 10 people?

65. In high school, did you have an overall grade point average of 3.0 or higher on a 4.0 scale, belong to an honor society, or graduate with honors?

66. Have you received formal recognition for providing good service to customers or clients (for example, received an award, a letter of commendation, an excellent performance appraisal rating, etc.)?

67. Have you successfully done work that regularly involved planning, prioritizing, scheduling, and monitoring work for 10 or more people?

68. Have you submitted articles or similar types of written work that were published in a professional, trade, or scholarly journal or in a nationally-recognized newspaper or magazine?

69. Have you successfully planned an event such as a conference, fund-raiser, etc.?

70. Have you successfully remained polite and tactful while doing work where one of your primary responsibilities was to handle customer problems or complaints (for example, worked as a customer service representative)?

71. Have you successfully done work that regularly involved answering questions, gathering nonsensitive information, or providing assistance to others, either in person or by telephone?

72. Have you been requested to take on additional responsibilities because of your ability to manage your own work effectively?

73. Have you successfully done work that regularly involved persuading customers or clients to purchase a product or service?

74. Have you successfully planned or monitored a large-scale project or program that involved several steps that were carried out over an extended period of time?

75. Have you written procedures or instructions that others have followed successfully (for example, instruction manuals, survey instructions, training materials, etc.)?

76. Have you suggested or made changes to products or procedures that resulted in better meeting customer needs?

77. Have you successfully completed a large-scale project (lasting several months or longer) on or ahead of schedule with minimal supervision?

78. Have you broken a sales record or a similar record, regularly exceeded quotas or similar productivity standards, or received formal recognition for doing work that surpassed what was expected (for example, received a certificate of appreciation, bonus, etc.)?

79. Have you successfully done work that frequently required you to present nontechnical information at briefings, meetings, conferences, or hearings?

80. Have you successfully done work that regularly involved verifying the accuracy of information or the relevance of information to a problem or a situation (for example, investigative work)?

81. Have you successfully done work that required extensive on-the-job training?

Required Documents:

For this job announcement the following documents are required:

1. Assessment Questionnaire
2. Résumé
3. Required Documents:
- Transcripts, unofficial or official (if using education to meet all or part of the qualification requirements) 
- For Veterans: DD-214
- For Disabled Veterans: DD-214, SF-15 and VA letter dated 1991 or later.
- For CTAP or ICTAP candidates: Proper documentation (see Qualifications section for details)

If you cannot complete the application process using one of the above methods, please contact our office for alternate application procedures. 

 

Contact Information:
MIDWEST SERVICES BRANCH

Phone: (816)426-5706

Email: kansascity@opm.gov


Or write:
Midwest Services Branch
Call or e-mail us with your questions
Thank You, MO 00000

USA


What To Expect Next:

After a review of your résumé, required documents and assessment questionnaire is complete,  you will be notified of your rating and or referral to the hiring official.  If further evaluation or interviews are required you will be contacted.