Job Listing: Assoc Engineer

• Lead routine maintenance activities from identification/detection through fix/closure.
• Work with 3rd party, peering points, vendors on break/fix scenarios.
• Self Initiative with demonstrated ability to proactively identify and drive issues through closure including diagnostics, routine peripheral fixes, independent action, communication, and engagement of fix agencies.
• Ability to leverage applicable tools and troubleshooting skills.
• Ability to continuously learn and apply knowledge.
• Ability to participate with initial new product/service deployments with more senior Engineers then independently drive future activities.
• Strong written/verbal communications skills – clear, concise, accurate communications during outage conditions articulating impact, steps being taken to restore, updates, etc. Active participant and contributor to conference bridges.
• Adaptability to change – flexibility in job duties/hours based on business needs. Ability to work in a 24/7 environment across all shifts.
• Understanding of the holistic network/systems/service environment, how services flow across the environment from an end to end perspective, inter/intra element and service dependencies.
• Associate degree or beyond preferred in Engineering, Information Systems, or Computer Science or relevant 4 years+ experience in a high performing service focused NOC environment/industry. CCNA, CCIP, Red Hat, UNIX, and other applicable certifications a plus.
• Execute detailed test plans confirming service states pre and post maintenance.
• Ability to work individually and as part of a team.
• Mentor, lead, assist, and instruct junior members, LMC personnel, and local provisioning teams to ensure timely and effective fault detection, outage correlation, ticketing and notifications for all network detected outages.
• Suggest process and operational improvements.
• Analyze chronic network related problems to isolate root cause then recommend and implement approved solutions.
• Oversee TTS queues to ensure accurate queue assignments, ticket compliance, proper follow through, and escalations.
• Proficiency in core technologies, services, and relationships:
o Breadth: Familiarity across multiple technologies with high level understanding of inter and intra element and service dependencies.
o Depth: Ability to diagnose issues, identification of elements, takes actions to correct routine issues across elements.
o Use of OSI Model and other troubleshooting practices to frame potential issues.

Specific Technologies/Services.

Ability to understand the ecosystem supporting edge centric services, effectively and efficiently identify and troubleshoot issues impacting service, and implementation of routine fixes across the elements. Familiarity with more than 75% of the following with expertise in more than 30 % of sub-set of areas:
• Voice over IP Network components (i.e. PSTN, Transport, Soft Switch, Wide Area Network, CMTS, routers, HFC Network, CPE devices, etc).
• Features and services provided at the edge of the network (ie. voice - *69, CID, CWID, 800/866, etc, Video – VOD, add splicing, CID-TV, etc)
• Signaling and Communication protocols (i.e. DOCSIS, NCS/MGCP, COPS, SIGTRAN, SS7, SIP) as well as basic understanding of the OSI model.
• Digital Video (i.e. MPEG2, MPEG4, OCAP, etc), Hybrid Fiber Coax (HFC), and Modulations used (i.e. QAM, QPSK, etc).
• Device and IP provisioning (Bedrock, DHCP, DDNS, BACC, etc)
• TiVO, Switched digital, OCAP/DSG, etc.
• Operating Systems (i.e. Solaris, Linux, etc).
• Internet protocols and interior/exterior routing protocols (e.g. ARP, IP, TCP, ISIS, BGP, OSPF, SNMP & DHCP).
• IP Traffic mitigation and traffic analysis
• QoS markings in support of VoIP, Multicast, and other services.
• Voicemail related messaging platforms (Avaya, IP Unity, OpenWave, etc).
• Network monitoring & management systems (e.g. MRTG, Netcontrol, Netcool, Spectrum).
• Familiar with Network Operations Center Processes and Procedures.
Proactive and reactive diagnostics and routine fixes across edge centric elements such as Cisco (BTS, MGX, ITP, RPM, VXSM, VISM, STP), Cedar Point (Safari, Safari View), eMTA (Arris, Thomson, Cisco/SA, Motorola), SIP related elements (ENUM edge, ENUM, SBC, SRP), TiVO, Switched Digital, OCAP/DSG, etc.