Job Listing: Dispatch Rep 1

Rated as one of Oregon’s 2008 Top 100 Companies to work for, here’s why:
Competitive Pay
On-the-job training programs
Excellent benefits including free cable services!

•A Comcast Dispatcher organizes our field technicians daily work load by compiling schedules and assigning installations, service changes, trouble calls and disconnects. Monitors their activity through radio/phone/email contact.
•Operates Comcast computer system to review customer account information and inputs appropriate data regarding reschedule dates, service changes and trouble call information.
•Responsible for taking inbound calls from customers and making outbound calls to customers to verify schedule date and time, reschedules missed appointments and up-selling the customer when appropriate
•Compiles, maintains and prepares various operational reports, logs and files.
•Monitors system picture performance to verify that all channels are on the air and clear, reporting irregularities to proper personnel.
•Works with co-workers to communicate customer needs.

Required Skills

•High school diploma or recognized equivalent.
•12 months in Customer Service or Installation or comparable dispatch position.
•Ability to perform routine dispatching functions, such as answering telephone, logging information into a computer system, and using mobile radio.
•Sound judgment and the ability to relate well with other people.
•Computer skills required
•Knowledge of the local area to be serviced desirable.
•Punctual, regular and consistent attendance.
•Ability to work a rotating shift to include evening and weekend hours.
•Ability to work overtime as needed.
•Bilingual - English/Spanish preferred.

Comcast is an Affirmative Action/Drug-free workplace employer.

Date Posted: July 9, 2008

Job Details

Job Location

Candidate Application
Employer: Comcast Address: Contact:
Job Type: Full-time City: Portland
Experience: State: Oregon
Education: Any Zip Code:97206 Online: Website Link

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