Job Listing: Service Center Supervisor

This position will be based out of both Malden & Cambridge, Mass facilities.
Work schedule: Monday-Friday 8:00am-5:00pm.
Key Responsibilities:
Supervise all functions of the Service Centers, including customer experience, staffing, performance planning, sales, cash handling, inventory and product related functions. Develops a team focused on driving subscriber and product unit acquisition, while ensuring excellence in customer service with every customer contact.
1. Develop personal performance plans with Service Center Representatives and provide on-going performance feedback and quarterly performance plan reviews. Establish career and personal development goals with employees that enhance skill sets and knowledge of the industry, products, and quality customer service.
2. Hire, train, coach and develop Service Center Representatives to deliver a quality customer experience and drive sales performance through the organization.
3. Supervisory duties include approving time, managing schedules and time off requests to meet the needs of the business, motivating employees to achieve sales and compliance results and conducting routine office visits and audits.
4. Partner with service center coach and other functions within the organization to ensure positive working relationships and effective communication resulting in employees being informed and educated about critical information and strategy needed to be successful in their role.
5. Conduct monthly team meetings to deliver key communications and build team spirit and provide employee recognition.
6. Working with leadership team and employees, evaluate and recommend best practice and procedures that enhance the customer experience and improve service center representative job performance.
7. Performs other related duties as assigned.
Punctual, regular, and consistent attendance.