Job Listing: Associate Business Services Account Representative
Primarily responsible for selling high-speed data and video services to Small/Medium sized enterprise businesses (SME’s) via inbound phone sales. The BSR is responsible for selling the full suite of Comcast SME products including a multi-product data service suite that includes VPN, static IP’s and Web hosting. In addition the BSR will also sell Video (basic, digital and HDTV) and Digital music services including background music for retail locations and music-on-hold applications.
MAJOR RESPONSIBILITIES:
•Fielding calls from potential HSI and Digital Video, HDTV and Music services customers within a specific geographical area.
•Qualifying the customer’s needs and presenting products and services to fill those needs. Responsible for meeting and exceeding minimum monthly sales quota as determined by Commercial Sales Manager.
•Completes all sales transactions from closing the sale to installing the product and providing appropriate service and support.
•Completes all paperwork accurately, legibly and thoroughly on a daily basis.
•Maintains and demonstrates current knowledge of all products, programs and promotional offers.
•Provides exceptional customer service assistance as needed.
•Projects a professional business manner and operates with a high degree of integrity. Performs other duties as assigned.
•Punctual, regular, and consistent attendance.
Required Skills
Qualifications:
•High school diploma or equivalent required. College degree preferred.
•1-2 years prior experience in a Business-to-Business sales department, customer service department or combination of both preferred.
•1-2 years direct experience with inbound or outbound telephone sales preferable
•Practical experience or advanced knowledge of the high-speed internet business, and it’s advantages for small business.
•Strong written and verbal communication skills required, as this position is responsible for ensuring potential customers understand current promotions and products available to them.
•Ability to work within Microsoft Office applications, such as Word, Excel, and Outlook.
•Excellent detail orientation and follow through skills.
•Strong discretionary skills, as this position will have access to and work with information of a confidential nature.
Physical Requirements:
•Ability to sit for long periods of time.
•Occasional use of standard office equipment such as computers, phones, copiers, etc.
•Ability to lift and carry up to 20 pounds on a frequent basis (contracts and files).
PERTAINS TO INTERNALS ONLY:
Minimum of 6 months in current position for non-exempt and 1 year for exempt.
Minimum of a “2.5” rating on last mid year or year end review.
No corrective action past a verbal within the last 6 months (includes behavioral, performance, and attendance).
Job Details |
Job Location |
Candidate Application |
| Employer: Comcast | Address: | Contact: |
| Job Type: Full-time | City: Albuquerque | |
| Experience: | State: New Mexico | |
| Education: Any | Zip Code:87111 | Online: Website Link |
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