Job Listing: Payment Center/Lobby Rep 2
Reporting to the Service Center Supervisor, this position assists customers with service inquiries and increases company revenue by educating and up-selling subscribers on Comcast products and services.· Processes customers transactions and responds to inquiries in a responsive, timely and accurate manner· Prepares and secures daily deposits.· Performs reconciliation of receipts daily.· Coordinates the opening and closing of the office· Consistently meets and exceeds sales and service goals by ascertaining customers needs and cross-selling and /or upgrading products and services. · Utilize troubleshooting skills to resolve customer service problems.· Meet and exceed operational performance goals.· Other duties as assigned.
Punctual, regular, and consistent attendance.
Required Skills
Qualifications (Formal Education/Degree, Skills, Performance levels, etc.)· High School Diploma or equivalent.· 2-4 years experience providing excellent customer service.· Strong mathematical aptitude.· Demonstrated record of cash handling skills.· Ability to self motivate and work independently.· Knowledge of PC’s and a thorough understanding of CSG.· Thorough knowledge of billing practices and procedures.· Excellent interpersonal skills and ability to work well under pressure.· Bi-Lingual Skills preferred.
Ability to work overtime, as needed. Comcast is not accepting unsolicited assistance from search firms for this employment opportunity. Â All resumes submitted by search firms to any employee at Comcast via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Comcast HR/Recruitment will be deemed the sole property of Comcast. No fee will be paid in the event the candidate is hired by Comcast as a result of the referral or through other means
Date Posted: July 9, 2008
Job Details |
Job Location |
Candidate Application |
| Employer: Comcast |
Address: |
Contact: |
| Job Type: Full-time |
City: Springfield |
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| Experience: |
State: Massachusetts |
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| Education: Any |
Zip Code:01109 |
Online: Website Link |
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