Job Listing: Customer Account Executive - Technical
Job Responsibilities:
* Troubleshoots and resolves technical problems over the phone in a single customer interaction to maximize the customer experience.
* Effectively gains the customer’s cooperation to work through the trouble-shooting process, avoiding a truck roll.
* Researches and identifies trends in service/equipment problems and documents processes used to correct issues, reporting consistent problems to the escalation agent.
* Proactively learns new technologies within the Comcast products.
* Prepares work orders when required, and ensures appropriate procedures are followed.
* Promotes and sells services, enters and confirms sales.
* Supports other lines of business as call volume dictates. * Maintains and coordinates interdepartmental communications.
* Consistently meets or exceeds established goals and performance metrics.
* Achieves overall performance goals of the organization.
* Attends training as required and performs other related duties as assigned.
* Punctual, regular and consistent attendance.
* Ability to work overtime as needed.
*
Required Skills
High school diploma or general equivalency degree.
* One year of customer service experience in a high-contact, service-related environment.
* Demonstrated ability to establish and maintain effective relationships with customers.
* Technical aptitude or previous cable experience.
* Excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
* Strong interpersonal skills, with ability to work effectively within groups and teams.
* Proven ability to maintain composure in stressful situations and manage and diffuse angry or irate customers.
* Basic listening skills, with demonstrated ability to obtain key information to assess customer needs and resolve service problems.
* Organizational skills, including the ability to multi-task, plan, and prioritize workflow in a timely manner.
* Proven mathematical ability to calculate basic transactions.
* Demonstrated computer skills, which includes strong knowledge of Windows.
* Ability to work shifts, evenings, weekends, overtime, and holidays as needed.
Comcast is not accepting unsolicited assistance from search firms for this employment opportunity. Â All resumes submitted by search firms to any employee at Comcast via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Comcast HR/Recruitment will be deemed the sole property of Comcast. No fee will be paid in the event the candidate is hired by Comcast as a result of the referral or through other means.
Job Details |
Job Location |
Candidate Application |
| Employer: Comcast | Address: | Contact: |
| Job Type: Full-time | City: Enfield | |
| Experience: | State: Connecticut | |
| Education: Any | Zip Code:06082 | Online: Website Link |
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