Job Listing: Technical Support Consultant

SUMMARY:
This position of Technical Support Consultant supports on-site client related customer projects, implementations, trouble resolutions and acts as liaison between client and its customer for all related matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but not limited to:

Supports the customer on all matters relating to customer service and acts as the liaison between the customer and client. Works with internal client organizations such as service delivery, Solution Management Center (SMC), sales, project engineering and acts as a technical resource for Field Services Statements of Work (SOW) changes. Acts as a first point of contact for all technical matters related to client. Assists with the design, implementation, and any on-going changes of customer virtual private networks within the client core network. Documents and works with technical training as appropriate to provide wide-spread knowledge of customer specific processes on new projects to include Customer Premise Equipment (CPE) fulfillment. Works with internal client organizations such as network activations, sales, and SMC on new and legacy customer projects including network grooms; works with customer and product development on testing new CPE and product concepts as it applies to the specific customer. Provides adhoc reporting as necessitated by the projects at hand.

Requirements:

Experience:

Minimum 5 years technical telecommunications experience
Must maintain a mature professional attitude and appearance at all times and be able to manage the customer during stressful situations
Able to facilitate hands-on service implementations at customers premise
Accessible 24/7 as required
Ability to troubleshoot and isolate deep-rooted chronic circuit level problems
Experience troubleshooting layer 1 xDSL and private line problems
In-depth knowledge of CPE, including Cisco, Juniper J series, Netopia ENT series
In-depth knowledge of the following; TDM, Frame Relay, ATM, IP, VoIP, BGP, VPN, SIP, MGCP, MPLS, L2TP & GRE
Must have advanced understanding and experience with layer 3 IP routing and VPN tunneling
Experience with local/remote physical layer testing standards for DS-0/1/3
Experience with an industry standard telecom ticketing systems
Proficiency with various operating systems including; Windows, Sun OS, and Various Linux distributions; and Monitoring software such as Nagios, Net Cool, Cacti, Etc
Proficiency with Microsoft Word, Excel, Access & Microsoft Visio.
Experience with creating custom- networking scripts using Perl, Python, Expect, etc.
Experience documenting new processes and procedures
Cisco CCNP Preferred
Desired Attributes:

Must have superior interpersonal skills, ability to work with others
Self motivating and be able to work effectively in a non-supervised environment
Excellent oral and written communication skills
Must be detail oriented and have strong organizational skills
Analytical problem solving skills
Adaptability, flexibility, and creativity

Required Skills for Technical Support Consultant Job:

About TEKsystems:

Join TEKsystems® and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V