Job Listing: CONTACT REPRESENTATIVE

Duty Locations

 120 vacancies - Kansas City Metro Area, MO WHY IS THE IRS A GREAT PLACE TO WORK?
We employ talented people in a wide variety of professional career
fields. Not only do you get first class training when you walk in the
door, your professional skills are kept sharp and up-to-date with
specialized training delivered by some of the best instructors in and
outside of the government. Far-reaching impact. Varied challenges.
Tremendous advancement potential. It all adds up.
These positions are in Wage and Investment, Accounts Management Call
Site located at 333 West Pershing Road, Kansas City, MO. The
anticipated start date is October 2008. These are full-time, seasonal
positions. Tours for training (15 wks) will be M-F 8:00am-4:30pm and
M-F 12:00pm-8:30pm. Regular 8 hour per day tour after training will
be 12:00pm to 8:30pm. Pay for hours worked after 6:00pm will include
a 10% night differential.

Based on the Business Unit needs and appropriate funding approval, an
Evening shift may be added at a later date. The Evening shift would
be Monday - Friday, 4:00PM - 12:30AM.

WHAT IS THE IRS?
The IRS is a bureau of the Department of the Treasury and one of the
world's most efficient tax administrators. Yearly, the IRS collects
more than $2 trillion in revenue and processes over 200 million tax
returns. The IRS Mission is to provide the United States taxpayers
top quality service by helping them understand and meet their tax
responsibilities and by applying the tax law with integrity and
fairness to all.

WHAT IS THE WAGE&INVESTMENT (W&I) DIVISION?
The Wage & Investment Division (W&I) serves about 122 million
taxpayers who file upwards of 94 million returns each year. Key W&I
objectives are to provide high-quality taxpayer assistance, and to
enable taxpayers to transact and communicate electronically to file
their returns, make payments and receive assistance. W&I partners
with private organizations to provide assistance to such
disadvantaged groups as elderly and low-income taxpayers.

IRS Contact Representatives work primarily in our W&I and SB/SE
organizations through telephone or face-to-face contact with
taxpayers. You would provide information and assistance and take
action where needed to resolve their tax issues, often involving
delinquent situations. Actions needed might include initiating liens
or installment payment agreements, as well as researching the
taxpayer's ability to pay.

HOW DO I APPLY?
"It is really easy. Just click on the "How to Apply" tab above."

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS
If you want to find out more about IRS careers, visit us on the web
at www.jobs.irs.gov

Major Duties

As a Contact Representative you will:
~Perform a full range of administrative and technical assistance to
individuals and/or business primarily through telephone and/or face-t
o-face contact;
~Address diverse issues/problems that cannot be answered or resolved
routinely;
~Apply a wide range of tax processing regulatory requirements and
procedures as administered by the Internal Revenue Service;
~Elicit sensitive, personal and financial information;
~Make determinations and use sound judgment concerning controversial
matters; And
~Develop, analyze and evaluate information involving the research of
records.

How to Apply

Individuals applying for this announcement are required to complete
and submit an on-line application through the Office of Personnel
Management (OPM) USAJOBS website. This involves becoming a My
USAJOBS member and creating a resume. The information you provide
through your My USAJOBS membership profile and resume is required of
all Federal job applicants. When you apply for this vacancy
announcement, the information you entered in your profile and resume
are transmitted to CareerConnector as part of your application and
are used to create a CareerConnector registration.
In addition to CareerConnector registration questions, the online
application includes questions that:
-determine basic eligibility;
-assess required competencies for successful job performance; and
-provide information for survey purposes.
To apply for this announcement you will need to answer approximately
60 questions. The total number of questions will depend on the
grade you select and your responses to each question.
To apply, you must select the APPLY ONLINE button that appears at
the bottom of each announcement tab on USAJOBS. This will start the
application process and take you to CareerConnector to complete your
application.
Your application is NOT complete until you have answered all
mandatory questions and have SUBMITTED the online application.
You can respond to some or all questions without submitting. Your
answers can be saved and you can update or submit your application
as long as the announcement is open. However, you MUST respond to
all mandatory questions and SUBMIT your application by the closing
date to be considered.
If applying on-line poses a hardship, please contact us at the
telephone number listed in this announcement. YOU MUST CONTACT US
PRIOR TO THE CLOSING DATE to speak to someone who can provide
assistance for on-line submission. Requests for extensions will not
be granted.
Please note that we use e-mail to communicate with applicants
throughout the hiring process. We understand that this may not be
the best way to contact all applicants. To ensure that we can
contact you quickly, you will be asked several questions about your
communication preferences in the application process.
There are several parts of the application process that will affect
your overall evaluation:
1. Your on-line resume (See Step 1 below);
2. Your responses to the eligibility questions;
3. Your responses to the vacancy assessment questions; and
4. Submission of supporting documentation (See instructions under
the Required Documentation" section of this posting).
You have until 11:59 PM Eastern Time (ET) on the closing date of
this announcement to complete the following four-step application
process.
STEP 1: To apply, you must first create a My USAJOBS membership
account and resume at www.usajobs.gov. You can build up to 5
resumes in your My USAJOBS account and will need to select one of
these resumes as part of your application for this vacancy
announcement. Once you have created your My USAJOBS account and
built a resume, thoroughly review this vacancy announcement, select
the "Apply Online" button, and follow the instructions provided.
Note: We recommend that you use the preview questions option
provided at the bottom of the Qualifications and Evaluations tab of
this announcement to review and print a copy of the qualification
questions before you select the "Apply Online" button.
STEP 2: After selecting a resume to submit for your application
package, you will be taken to CareerConnector to answer registration
questions and specific questions for this vacancy announcement. The
answers to the registration questions will determine what types of
jobs you are eligible to apply for based on your Federal experience
and other factors.
Note: If you have previously registered in CareerConnector, you will
not be required to re-register.
STEP 3: Next, you will answer a series of vacancy specific
questions to evaluate your qualifications for this announcement.
When completed and submitted, this information with your
CareerConnector registration, My USAJOBS account profile, and your
resume becomes your application. Once you submit your completed
application by answering all mandatory questions and
selecting "Finished", you will see a summary of your application
which we recommend that you print for future reference. If you do
NOT see this summary, you have NOT successfully submitted your
application. A complete application must be received by 11:59 PM ET
on the closing date of this announcement in order to receive
consideration.
Note: At the bottom of your application summary, you should
select "Finished" again. This will return you to USAJOBS where you
will see confirmation that your resume was sent to this vacancy
announcement. You will then be able to track the status of your
application through your My USAJOBS account.
STEP 4: Submit Supporting Documentation: Please see the "Required
Documents" section below for additional information on supporting
documentation.
IMPORTANT INFORMATION: If your contact information changes after
the closing date of this vacancy announcement, send your updated
information to fax number 816-292-6061 or contact us at 816-291-9400
to ensure you can be contacted throughout the selection process.


Required Documents:
In addition, you may need to submit supporting documentation. If
you are qualifying for this position in whole or part based on
education, you must submit college transcripts for all courses
completed. If you are claiming veteran's preference or eligibility
for special priority consideration, you must submit the documents
described under "VETERAN'S PREFERENCE" and IMPORTANT INFORMATION FOR
SURPLUS OR DISPLACED FEDERAL EMPLOYEES" below. All supporting
documentation must be submitted to arrive in the service office not
later than the closing date. Failure to provide supporting
documentation within the prescribed period will result in
disqualification or ineligibility for preference/priority
consideration.
Note: Although a copy of your transcripts is acceptable for
application processing, an official transcript will be required for
selection. Internet transcripts will not be accepted.
You may mail or fax supporting documentation to Internal Revenue
Service, Recruitment Stop PL 1513, 333 West Pershing Rd, Kansas
City, MO 64108 or fax to 816-292-6061. Please be sure to annotate
your name and this vacancy announcement number on every page that you
submit.
Please do not use a postage paid government envelope to submit
materials for this announcement. In accordance with 39 U.S.C.
Section 415, application materials will not be accepted if mailed in
postage paid government envelope.
REQUIRED DOCUMENTS:
In addition to the online application (resume and responses to
vacancy questions), the following forms may be required:
* DD-214 if claiming Veterans' Preference.
* Standard Form 15, Application for 10-Point Veterans' Preference
and supporting documents (if applicable).
* Official College Transcripts (copies will be accepted initially,
however, prior to selection eligible applicants must submit official
transcripts to the hiring personnel office). Internet transcripts
will not be accepted.
* Equivalency Evaluation from an accredited private organization of
foreign education if applicable.
* SF-50 - If you are or have been a Federal employee, please submit:
** copy of your last Notification of Personnel Action, Form SF-50.
Note: If you need to request a copy of your SF-50, please write to
the FEDERAL RECORDS CENTER, National Archives and Records
Administration, 111 Winnebago Street, St. Louis, Missouri, 63118.
You must provide your name, social security number and date of birth
with your request.
FAILURE TO PROVIDE A COMPLETE APPLICATION PACKAGE WILL RESULT IN NOT
RECEIVING CONSIDERATION FOR THIS POSITION. Note: Your application
package will not be returned. Do NOT submit original documents that
you may need in the future.
VETERANS' PREFERENCE: If you have served on active duty in the
United States military and were separated under honorable
conditions, you may be eligible for veteran's preference. To claim
veterans' preference, you must submit:
* Form DD214 covering the period of military service for which
preference is claimed; and
* If applicable, a Standard Form 15, Application for 10-Point
Veterans' Preference with supporting documents as outlined on the
form. This form can be found at www.usajobs.opm.gov/forms.asp.
Note: For more information on veteran's preference, please go to the
U.S. Office of Personnel Management website for Veterans at
www.opm.gov/veterans
CTAP/ICTAP ELIGIBLES: Individuals who have special priority
selection rights under the Agency Career Transition Assistance
Program (CTAP) or the Interagency Career Transition Assistance
Program (ICTAP) must apply as indicated above. CTAP/ICTAP eligibles
must be well qualified for the position to receive consideration for
special priority selection. CTAP/ICTAP eligibles who receive a
score of 80 or above will be considered well qualified. If you are
seeking CTAP/ICTAP eligibility consideration, you must submit proof
that you meet the requirement of 5 CFR 330.605 (a) for CTAP and 5
CFR 330.704 for ICTAP. This includes a copy of the agency notice, a
copy of your most recent Performance Rating and copy of your most
recent SF-50 noting current position, grade level, and duty
location. Please annotate your application to reflect that you are
applying as a CTAP or ICTAP eligible.
REASONABLE ACCOMODATION STATEMENT: The Internal Revenue Service
provides reasonable accommodations to applicants with disabilities.
If you need a reasonable accommodation for any part of the
application and hiring process, please contact the Selective
Placement Coordinator listed in this vacancy announcement.
Decisions on granting reasonable accommodation will be made on a
case-by-case basis.
If you have been certified by the States Rehabilitation Center or
the State's Commission for the Blind, you may wish to contact your
counselor to apply for employment through the IRS Disability
Employment Program in addition to applying for this vacancy
announcement.


Contact Information:
Alex Silcott

Phone: 816-291-9400

Fax: 816-292-6061

Email: KCJobs@irs.gov


Or write:
Internal Revenue Service
P. O. Box 24551
Mail Stop PL 1513
Kansas City, MO 64131

Fax: 816-292-6061


What To Expect Next:
We will communicate with you using e-mail throughout the hiring
process. You will receive an electronic Notice of Rating that will
provide you with information regarding your eligibility for the
occupations covered under this announcement.