Job Listing: Technical Operations Manager - Fulfillment

POSITION SUMMARY:
This position is for the Maryland Tri-County Area. This position will provide leadership, motivation and direction for improvement in providing outstanding customer service to our subscriber base. This position will report directly to the Director of Technical Operations, Fulfillment, and will have responsibilities including appraising job performance, monitoring, discipline, creating optimal work schedules, monitoring performance, maintaining morale, building teamwork, resolving employee problems, meeting goals, recommending employment status changes, and maintaining all related administrative files and records.


JOB DUTIES and RESPONSIBILITIES:
• Provide leadership and direction to Service and Installation departments in order to ensure compliance with FCC, state and federal regulations while maintaining budgetary requirements.
• Administer policies, procedures and tracking in order to facilitate continuous improvement focused on Comcast “Think Customer First Standards.�
• Promote safety awareness (and OSHA regulations) with Associates in order to provide a work environment free from injury.
• Anticipate and resolve customer and community concerns quickly through effective leadership in order to promote Comcast as a good community citizen.
• Assist in cultivating relationships with contractors and assigning work to contractors to ensure sufficient manpower while meeting contract labor budget.
• Responsible for maintaining department budgets, completing reports on a timely basis, monitoring and controlling budgeted expenses.
• Assist in hiring, coaching, developing, preparing performance evaluations and giving feedback of Associates to ensure a quality work team.
• Enhance and enrich associate’s technical knowledge and skill levels to ensure excellence with respect to service reliability and picture quality
• Collect, analyze and summarize information and trends to prepare reports.
• Productive attendance.
• Follow Comcast policies and procedures to ensure consistency in system.
• Punctual, regular, and consistent attendance.