Job Listing: I Series Administrator

This is a mid to high-level technical support position and will require working a general 8-hour, 5-day work week – the specifics of which will be determined by you and the team leader. There will be occasions where off-hour work may be required to support project activities and on-call support. There will be some general administrative tasks involved in support of the team such as attending meetings, managing the incident reporting queue for the team etc. but the specific (and primary) role is described in detail below.

This is a strong team-oriented environment that requires you to constantly interact with others including co-workers, clients and management in a professional manner at all times. There is also a requirement to provide support and backup for other team members as necessary. The primary goal is to operate effectively as a unit in support of the clients.
Technical

The Global iSeries Support Team provides expert level engineering and Level 3 support for all iSeries systems managed by the Group, currently numbered at 90+ instances of the iSeries Operating System, primarily LPAR based. This includes systems located in Groton and New London CT, Needham, MA, Puerto Rico, and other global locations. Most support is done remotely but there may be rare instances where travel will be required to the data center locations.

The client base includes but is not limited to the following:
- Manufacturing facilities around the world
- Global Logistics centers using developed and maintained distribution and inventory applications
- All production environments use IBM/Data Mirror DR Software (iCluster) to maintain a ‘warm backup’ environment at a remote data center from their production environment

The candidate must have a clear understanding of the processes used for iSeries Support and Engineering and some familiarity with the toolsets described below. The candidate must also be able to quickly learn new tools and processes in support of ongoing operations and new projects supporting the client base.

The iSeries Support Team uses various means to monitor and manage the servers under their control including but not limited to:
- IBM OS Versions V5.2, V5.3 and V5.4
- IBM/Data Mirror DR software mentioned above
- Attachmate NetIQ (formerly PentaSafe) security management software
- IBM BRMS Backup Software
- Help Systems Robot products including Schedule, Alert, Console and Network
- Experience with IBM MQ Series running on iSeries is a plus

Other tools required:
- Microsoft Office Professional Products as a user.
- Incident & Change Management tools sets – we use HP (formerly Peregrine) Service Center but an understanding of concepts related to incident and change management is acceptable.

The candidate will work on daily issues and problems from a Level 3 perspective as well as work on project teams related to the platform. Knowledge of the following areas is required:
- Operating System installation and maintenance is required.
- Basic knowledge of IP and FTP protocols
- PTF downloads including Third-party software.
- iSeries Access (Formally Client Access).
- HA/DR concepts and administration
- Backup and restore processing, including Disaster Recovery
- Strong Security skills related to CFR 21 and/or Sarbanes-Oxley
- ITIL and/or Six-Sigma certification is a definite plus

The candidate will participate in event and problem management activities, leveraging engineering and vendor engineers as necessary for root cause analysis and problem/defect elimination within the environment. Since the iSeries Support Team acts as an escalation point for Level 1 and Level 2 operations, the candidate must be able to communicate effectively with operations staff, clients, engineers, IBM Technical support personnel, vendor support and management on a regular basis.

There are on going day to day tasks. The following list is by no means all inclusive:
- We maintain a 24x7x365 response capability
- Developing and updating iSeries documentation
- Other tasks as determined by the team leader and/or manager

Required Skills for I Series Administrator Job:

About TEKsystems:

Join TEKsystems® and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V