Job Listing: Supervisor, Product Support

Aerotek's client in Bedford is looking for a Supervisor of Product Support to join their team. Our client is an innovative diabetes management company dedicated to providing superior treatment options and lifelong health benefits for people with diabetes. The Supervisor of Product Support reports to the Director, Customer Care and is responsible for managing customer support needs in a 24/7 support environment. Any interested Supervisor should email Word version of resume to szaitchi@aerotek.com.

Responsibilities:
-Direct team of Customer Service Representatives responsible for 24/7 product support.
-Communicate customer complaints to appropriate departments in conjunction with FDA reporting guidelines.
-Manage scheduling and support needs in order to proactively respond to customer needs.
-Work closely with Clinical Specialists to ensure training is complete and effective.
-Other duties as assigned.

Requirements:
-5 years working in the design and implementation of systems within a call center environment, preferably diabetes related.
-An extensive knowledge on how medical device call centers function including hardware infrastructure (phone, computer, internet), order processing (order entry and order management), product technical support and call center driven reporting requirements (regulated environment).
-Prior experience working in a large, complex call center with a background in the design and implementation of call center projects.
-Expert knowledge of diabetes and diabetes therapies.
-A Bachelors degree in a related field is preferred but not required.
-Experience dealing directly with people with diabetes.
-Ability to work within cross functional teams.
-Excellent planning and implementation skills.
-Ability to function in a fast-paced start-up environment.

Required Skills for Supervisor, Product Support Job:

About Aerotek Professional Services:

Join Aerotek Professional Services. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers.