Job Listing: Help Desk Specialist

TEKsystems seeks an experienced Help Desk Specialist for a temp to perm position in Columbia, MD. To be considered for this position, candidates must have AT LEAST 2 years of experience in a phone-centric/call center environment. This position will be 100% phone support.

In this role, you will:
[1] Receive technical support calls via phone and email
[2] Handle calls by logging them into a call tracking system
[3] Troubleshoot and resolve calls
[4] Escalate calls when necessary to various Level 2 support teams
[5] Assist with IT Accounts processing

To be considered for this position, candidates must have demonstrated experience in the following areas:
[1] Use and troubleshooting skills in Windows 2000/XP, Outlook 2000/2003, and MS Office 2000/2003
[2] Experience with and troubleshooting skills in Remote Access (VPN Connectivity), Network connectivity issues, printing setup and problems, Internet use and settings.
[3] Experience with password resets, server monitoring, system backups, and account administration and tracking is preferred!

All candidates must have excellent oral and written communication skills, as well as great customer service skills.

This is an immediate need, so qualified candidates are encouraged to apply.

Required Skills for Help Desk Specialist Job:

  • WINDOWS 2000/XP
  • OUTLOOK 2000/2003
  • MS OFFICE 2003
  • VPN

    • About TEKsystems:

    Join TEKsystems® and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V

    Required Skills

    Date Posted: July 18, 2008

    Job Details

    Job Location

    Candidate Application
    Employer: TEKsystems Address: 971 Corporate Boulevard Contact: Sheri Green
    Job Type: Full-time City: Columbia
    Experience:Any State: Maryland E-mail: shgreen@teksystems.com
    Education: Any Zip Code:21044 Online: Website Link

    Salary and Benefits

    Rate: $17.50 per Hour

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