Job Listing: Supervisor, Customer Care Quality

JOB / DUTIES / RESPONSIBILITIES (Listed in order of importance)
- This position has responsibility primarily for Product Support Specialist performance measurement, evaluation, coaching and reporting relative to call handling and documentation accuracy.
- This position will maintain, update and create evaluation tools at our and vendor locations. These tools include documents, systems (intelligent monitoring) and reports.
- The Supervisor will provide objective, measurable performance input to be used in determination of bonus achievement.
- This role acts as an objective source for performance assessment pertaining to identified quality
- requirements and will interface frequently with Product Support, Intake, Reimbursement and
- Reorder team leads, supervisors and managers.


JOB QUALIFICATIONS

Requirements

Knowledge / Education
Educational Requirements
- Bachelors Degree preferred or relevant work experience.

Knowledge
- Working knowledge and experience with FDA complaint reporting and auditing requirements
- Call Center Management Practices
- Quality Program Management experience
- Quality Assurance Technologies/Systems
- Analytical capabilities
- Report generation and presentation

Job Experience
- Minimum 5 years experience in a pharmaceutical or medical device call center environment.
- Minimum 5+ years experience in Quality Assurance program management

Required Skills for Supervisor, Customer Care Quality Job:

About Aerotek Professional Services:

Join Aerotek Professional Services. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers.