Job Listing: Direct Sales Representative
• Demonstrate strong understanding and enthusiasm around technology, especially around Comcast products and services, promoting and selling offerings to residential customers.
• Demonstrate thorough & recent competitive knowledge of features, benefits, product differences, pricing, campaigns for video, high-speed internet, and phone services.
• Effectively communicate and develop rapport with customers. Evaluate customer’s existing and potential product needs and make recommendations.
• Increase customer understanding of Comcast products and pricing models as well as competitive advantage over other service providers.
• Consistently meet and exceed sales goals as established by local market. Independently establish and organize daily sales activities.
• Generate business through established and approved creative methods of lead generation.
• Implement effective sales closing techniques to ensure product installation goal is achieved.
• Complete associated paperwork following each customer contact in a timely and legible manner to ensure all details of transaction are completed according to approved and standardized procedures. Report on all daily activity, including homes targeted, contacts, sales, objections, follow-up program, retention leads and saves, upgrades, competitive updates, etc.
• Identify competitive homes (e.g., Dish and Overbuild) and report competitive homes for Operation to code in data base.
• Perform ‘tune-ups’ (e.g., program DCTs, program VCRs, tighten fittings, maximize converter settings, review guide and converter options).
• Perform door to door sales in between scheduled meetings.
• Focus on upgrading and retaining customers; win back alternatively served customers.
• Educate customers on Comcast benefits via approved events/demonstrations. Gather leads and close sales from events.
• Demonstrate professional conduct and appearance. Punctual, regular, and consistent attendance.
Installation:
• Perform quality instant installs.
• Conduct periodic visual audits.
Customer Service:
• Solve customer problems (technical, product, billing etc.). Handle post-installation follow-up with customers. Establish contact with customers regarding service disconnections and changes. Resolve or serve as intermediary to resolve service issues with “your” customer.
• Develop partnership with internal departments (e.g. customer service, technical operations) to ensure customer satisfaction.
Required Skills
• Demonstrated record of success in outbound sales environment with emphasis on business to consumer sales.
• Thorough understanding of video, high-speed internet, and phone services.
• Must have impeccable communication, organizational, and people skills.
• Strong customer service background. Must keep customer commitments.
• Technical capability (computer knowledge, billing system, databases).
• Reliable personal transportation. Valid Driver’s license.
Ability to work extended hours and weekends.
Comcast is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Comcast via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Comcast HR/Recruitment will be deemed the sole property of Comcast. No fee will be paid in the event the candidate is hired by Comcast as a result of the referral or through other means.
Job Details |
Job Location |
Candidate Application |
| Employer: Comcast | Address: | Contact: |
| Job Type: Full-time | City: South Easton | |
| Experience: | State: Massachusetts | |
| Education: Any | Zip Code:02375 | Online: Website Link |
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