Job Listing: Change Management Analyst

TEKsystems is currently accepting resumes for the position of Change Management Analyst. This is a contract position with a top client located in Plymouth.

The Change Management Analyst will coordinate the production implementation, including report and/or forms, and conversion of new application systems/reports/forms with associated interdependencies and provides ongoing support to those application systems/reports/forms.
Complete Description:
-Services internal clients by providing operations analysis, consultation, documentation and production implementation services for either a new/changed application, application reports, or application-specific forms under IT guidelines.
-Assesses client production needs and either assists or obtains the resources to assist in production implementation and ongoing support of the client’s system/reports/forms.
-Reviews operations documentation including user guides to ensure existence of such documentation along with accuracy and usefulness.
-Checks new releases, upgrades for no adverse affect to other systems.
-Liaise between clients for change control processes, successful production turnover.
-May estimate development work, AFE preparation.
Assumes on-call responsibilities as appropriate.
-Document, track, and monitor a problem to ensure a timely resolution via an enterprise ticketing system
-Monitor incident details, including configuration items affected via enterprise ticketing system
-Monitor, troubleshoot and correct application, server and network problems. Monitor for alarm conditions and respond appropriately when fault is detected
-Follow escalation procedures and communicate issues clearly to both technical and non-technical individuals
-Incident and problem investigation and diagnosis (including resolution where possible)
-Act as a restoration team member during major incidents
-Document, track, and monitor infrastructure change to ensure a timely and error free infrastructure change execution.
-Monitor change details, including configuration items affected via enterprise change system
-Enforce system and network security procedures

Required Skills for Change Management Analyst Job:

About TEKsystems:

Join TEKsystems® and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V