Job Listing: Technical
We are looking for experienced Technical Call Center Agents for a GREAT opportunity with Apple Computer in Addison! They are opening up a large call center and need your help!
3 to 5 month contract - possible extension!
Agents will have at least 1 year technical call center experience and be responsible for the following duties on a day to day basis:
iPhone Representative Overview:
The iPhone call center representative is responsible for answering incoming phone calls from Apple customers and partners.
Call Center Representative Duties:
" Analyze customer's problem and drive to call resolution.
" Diagnose and provide a path to resolving inquiries related to all aspects of the iPhone device, including hardware, software, networking and interactions with the host computer OS and applications.
" Accurately log all interactions in the customer relationship management system.
" Achieve call center metrics including average handle time, customer satisfaction, schedule adherence and accuracy.
" Recognize and adjust approach to all levels of customer's experience.
" Educate customers on support options, and the steps being taken to resolve their issue(s).
" Communicate positively with team members, customer and other partners.
Required Skills
Qualifications:
" High School Diploma or equivalent and experience in a customer service role, which requires the following:
o Excellent Customer Service skills
o Strong written, verbal and organizational skills
o Passion for Customer Care
o Use of computer technology
" Experience with a personal computer and other devices, such as an iPod, smart cell phone, PDAs, etc.
" Experience trouble shooting technical problems with personal computers, cellular and other devices.
" Experience with OS X and/or MS Windows 200/XP/Vista.
Skills (Preferred but not all are required as training is provided):
" Experience with computer based personal information management applications. Example includes iCal, address book, Outlook Express, Outlook, Windows Calendar and Contacts.
" Ability to navigate common user interfaces including opening and closing windows, navigation of the file structures through folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents.
" Ability to install and remove applications as well as changing system settings in control panel.
" Experience troubleshooting common system problems, including printers, external dries or portable media players.
" Knowledge of different media types used on computers and/or portable media players.
" Experience with iTunes on Window or Macintosh systems.
Any experience with Apple product line is a huge plus!
If this sounds like a good opportunity for you, then please submit your RESUME TODAY for immediate consideration.
All qualified candidates will be contacted.
Volt is an EOE!
Job Details |
Job Location |
Candidate Application |
| Employer: Volt Staffing | Address: | Contact: |
| Job Type: Full-time | City: Addison | Phone: 817-490-1500 |
| Experience: | State: Texas | |
| Education: High School / GED | Zip Code:75001 | Online: Website Link |
Salary and Benefits
14.00 - 15.00 Hourly DOE
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