Job Listing: Helpdesk Associate

Job Description: • Troubleshoot level 1 and 2 issues by phone and email while prioritizing the incoming issues • Maintain over 200 computers, including 10 MAC’s, and several servers, in a working order by fixing complex hardware and software problems daily • Problem solve issues as they arise dealing with employee’s cell phones, Blackberry’s and PDA’s • Sustain all printers in working order in a TCP/IP printing environment • Supported PC’s remotely with software to log in and view internal issues on machines and lead users through repair instructions • Resolve technical issues for staff, management, and executives in a timely manner while maintaining a high level of customer service and accessibility Job Criteria: Start Date: Position Type: Full-Time Permanent Years of Experience Required: 1 Education Required: Bachelors Overnight Travel: None Vacation Time: Less Than 2 weeks / year

Required Skills

Job Requirements:
Exceptional leadership, planning, and communication skills. Proficient in Windows operating system, fixing complex problems related to hardware and software. Knowledge of OS X 10.4 and 10.5 is a plus. Knowledge of standard TCP/IP networking. Installation of several kinds of printers including Multi Functional Printers in a TCP/IP printing environment. Skilled with cell phones to retrieve email wirelessly, including POP3, IMAP, and Exchange.

Date Posted: August 11, 2008

Job Details

Job Location

Candidate Application
Employer: American Invsco Address: 1212 N LaSalle Contact: Joseph Nitti
Job Type: Full-time City: Chicago Phone: 312-595-4748
Experience:0 - 2 Years State: Illinois E-mail: helpdesk@americaninvsco.net
Education: Bachelors Degree Zip Code:60610

Salary and Benefits

Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Flex Time, Casual Dress, Transportation Subsidies, Company Cafeteria

Company Profile:
American Invsco is a Real Estate company based out of Chicago. For nearly 40 years, we have made the American Dream a reality for thousands of homebuyers. As a full service firm, we specialize in all aspects of real estate including, the sale and purchase of homes, commercial leasing, international realty opportunities and property management. We take pride in the solid reputation we have built within the industry and our professionals look forward to working with you in attaining all your real estate goals.

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