Job Listing: Director, Customer Service

We are currently looking for a Director of Customer Service. This role is a pivotal one and will assure continued excellence for our client in this call center environment. The director of customer service provides guidance and direction to the customer service department on day-to-day activities while managing performance and development; the director is also responsible for accurate and prompt response to member developments.

Located in the heart of The Treasure Valley, our client offers a fun and focused atmosphere with the goal to balance work with the personal lives of their employees. This is where you'll find the best and most talented people as your colleagues.

Every day you could be overseeing the daily operations of Customer Service levels for customers, effecting high service levels for customers and Provider contacts, timely and accurate responses to inquiries generated via telephone, e-mail correspondence, web-site and walk-in customers. Assuring HIPAA compliance. Preparing and managing budgets. Implementing high standards of communications between company divisions. Evaluate and sponsor capital and operational projects directed at process improvement, increased Member satisfaction and financial efficiencies. Overseeing and managing all areas of customer support process, policy and training. Communicating issues to executive team. Speaking and presenting throughout the community on behalf of the company. Hiring, training and motivating an effective and efficient workforce to insure continued excellence.

Volt Services Group has numerous other job positions available on an ongoing basis. Please visit us online today at jobs.volt.com for additional opportunities. Volt Services Group is an equal opportunity employer.