Job Listing: Customer Service/Account Management/Retention
ROTATING SHIFTSFIRST SHIFT BEGINS 8AM - THIRD SHIFT ENDS 9PMMONDAY THROUGH FRIDAY ONLY
$13/HOURLY + COMMISSION
A leading provider of VoIP Broadband telephone services is looking to hire an Account Manager.
Our Client is in the process of expanding their workforce in their new facility. They are currently looking for people with strong customer service skills to assist customers with any problems that they may be experiencing, as well as retaining their business with the company.
Duties and Responsibilities:
The Account Manager will:
Retain Our Client's customers via inbound calls.
Meet all save rate standards.
Solicit cross-selling and up-selling opportunities within the Customer Care experience.
Show proven aptitude and knowledge of Sales and Customer Service retention capabilities.
Work closely with all departments to resolve customer issues (i.e. service/technical issues, billing, credit adjustments cancellation request, etc.)
Identify reasons for customer dissatisfaction or disconnection request in a timely manner.
Provide customer feedback findings to Management.
Provide operational and system suggestions to Management.
Meet standardized goals and objectives as established by the Management team.
Usually works independently; occasionally, as part of a team.
This is a position with rotating shifts. The first shift begins at 8am and the third shift ends at 9pm, Monday through Friday only.
About Our Client:
This Company is a leading provider of VoIP broadband telephone services with 2.45 million subscriber lines. Their award-winning technology enables anyone to make and receive phone calls with a touch tone telephone almost anywhere a broadband Internet connection is available. They offer feature-rich and cost effective communication services that offer users an experience similar to traditional telephone services. This service is sold on the web and through national retailers and is available to customers in the U.S., Canada and the United Kingdom.
This is a Direct Hire position, through Volt Technical Resources - a division of a Fortune 1000 publicly traded Staffing Industry Leader, based in Raleigh, NC. We are among the largest IT staffing companies in the US for contract/temporary and direct hire placements and support most of the top rated IT companies in the Southeast.
Required Skills
Required Skills for this Customer Service/Account Management/Retention position include the following:
Excellent customer service skills
Excellent communication skills
Must demonstrate creative and independent thinking skills
Must be flexible with hours and work overtime as needed
Previous Call Center, Sales and Customer Service experience desired
Excellent computer skills a must
Must have a high school diploma or equivalent degree
Punctual, regular, and consistent attendance required
This position is urgent and you will be given immediate consideration should your resume meet the job requirements.
Special Instructions to begin the process:
Please email your resume to Volt at: raleigh025404@volt.com
Please use the entire job posting number in your subject line to ensure it gets routed to the correct Recruiter: 300293-7003-1-225665
Please include on the subject line the website where you saw this posting.
For further information regarding this posting, please contact the Recruiter via E-mail ONLY, using the email address listed on this posting and again by placing the entire job number in the subject line.
Please rest assured that if your resume matches what is reflected in this job posting, you should get a phone call from a Volt Recruiter to discuss this position with you.
No Phone Calls Please for this position.
Thank you for your attention to these details!
The Recruiter for this position will now have your resume handy to discuss this position with you!
Volt has a talented and upbeat staffing team focused on the quality of your career.
Volt is a world leader in the staffing industry, boasting over 50 years experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer our contractors competitive pay and benefits, as well as education programs and re-deployment assistance. We also offer many direct hire full-time positions.
To learn more about Volt Information Sciences, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com.
Volt is an Equal Opportunity Employer and dedicated to fostering diversity in the workplace.
Job Details |
Job Location |
Candidate Application |
| Employer: Volt Staffing | Address: | Contact: |
| Job Type: Full-time | City: Holmdel | Phone: 919-782-7440 |
| Experience: | State: New Jersey | |
| Education: High School / GED | Zip Code:07733 | Online: Website Link |
Salary and Benefits
13.00 - 13.01 Hourly DOE
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