Job Listing: Customer Service Representative
Volt Workforce Solutions, a leading employment solutions provider has partnered with one of our leading fortune 500 companies to identify 3 Customer Service Representatives for permanent placement in the Charlotte area.
As a Customer Service Representative you will provide customer support by completing contract review upon raising repair cards or with any contract revision, quote submission, status reports and addressing customer needs as required.
Your responsibilities will include the following:
Customer problem resolution.
Complete contract review and repair card raising for units being inducted into the shop to ensure compliance to customer requirements.
Provide customer status reports on Work-In-Process units currently being worked within the facility.
Develop and transmit quotations for work to be completed per customer agreements or on a time and materials basis.
Quote follow-up to drive appropriate quote level within the business.
Provide AOG support and expedite customer critical units currently being worked in the facility.
Process exchanges when required by customer, or in an effort to meet on-time delivery requirements.
Develop and maintain customer service process standard work folders as assigned.
Build and maintain customer folders with pertinent customer information (i.e. contacts and agreements).
Volt Workforce Solutions, a Fortune 1000 full service staffing company, specializes in Temporary, Temporary-to-Hire, and Direct hire placements. We provide an extensive benefits package including immediate medical coverage, and skills training. Please visit www.volt.com to learn more about Volt, an equal opportunity employer.
As a Customer Service Representative you will provide customer support by completing contract review upon raising repair cards or with any contract revision, quote submission, status reports and addressing customer needs as required.
Your responsibilities will include the following:
Customer problem resolution.
Complete contract review and repair card raising for units being inducted into the shop to ensure compliance to customer requirements.
Provide customer status reports on Work-In-Process units currently being worked within the facility.
Develop and transmit quotations for work to be completed per customer agreements or on a time and materials basis.
Quote follow-up to drive appropriate quote level within the business.
Provide AOG support and expedite customer critical units currently being worked in the facility.
Process exchanges when required by customer, or in an effort to meet on-time delivery requirements.
Develop and maintain customer service process standard work folders as assigned.
Build and maintain customer folders with pertinent customer information (i.e. contacts and agreements).
Volt Workforce Solutions, a Fortune 1000 full service staffing company, specializes in Temporary, Temporary-to-Hire, and Direct hire placements. We provide an extensive benefits package including immediate medical coverage, and skills training. Please visit www.volt.com to learn more about Volt, an equal opportunity employer.
Required Skills
Associate's Degree in Business or related discipline is strongly preferred.
2+ years of Customer Service experience in a non-consumer industry working with large businesses, handles major accounts, etc strongly preferred.
Enterprise Resource Planning (ERP) software experience preferred.
Date Posted: August 21, 2008
Job Details |
Job Location |
Candidate Application |
| Employer: Volt Staffing | Address: | Contact: |
| Job Type: Full-time | City: Charlotte | Phone: 704-357-8860 |
| Experience: | State: North Carolina | |
| Education: Any | Zip Code:28205 | Online: Website Link |
Salary and Benefits
$30,000.00 - $40,000.00 Annual DOE
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