Job Listing: Systems Analyst

Job Description

Systems Integration Analyst with experience working in and administering UNIX (Solaris) based servers; Database Administration of Microsoft SQL and Oracle servers; Intermediate skills in ASP, ASP.NET, C#, XML, XSLT, ADO.NET, COM Objects, Javascript, AJAX, and Web Services development; Intermediate skills in creating reports using Crystal Reports, Crystal Enterprise, SSRS 2000 - 2005, or COGNOS; Integrations Skills using Web Services and experience in integrating and working with enterprise applications; Experience in all stages of the software development life cycle, including gathering and documenting requirements, design and implementation. Experience supporting IIS 5.0 onwards, Apache and Tomcat.

The Support Technologies Group (STG) works in coordination with the Service Desk Manager, various Technical Support communities and other Teams to deliver excellent IT technical support with a high degree of customer satisfaction and timeliness meeting Service Level Agreements and Objectives. This position has frequent contact with Service Desk customers, peers and managers. The successful candidate should be able to quickly learn the Customer’s environment, identify what needs to be done, keep the customer and team apprised of status and produce results with little input from management; Lead and participate in projects focusing on complex business issues; Develop and demonstrate an understanding of customer needs; May include managing escalated issues and customer recovery situations; Develop and/or update support plans for new product releases; Prepare team for product releases, and monitor product related issues.

The Customer has Microsoft and Unix (Solaris) environments which support the Remedy Action Request System (ARS), Aspect Call Center, KNOVA Knowledge Base, Microsoft Internet Information Services (IIS), SQL Server 2005 (including the SQL Server Reporting Services), and various reporting functions for the NIH Service Desk. Candidate will be required to support the Microsoft SQL Server 2005 instances as well as Oracle instances. These instances support the various applications on each system. Support activities will include configuration and maintenance of database backup jobs as well as maintaining and enhancing data transfer jobs currently in operation on these servers. The candidate will also be tasked with supporting the creation of reports against the databases using various office tools including, Crystal Reports, Microsoft Excel, Microsoft Access, and Cognos. The candidate will be responsible for posting these reports to the web interface for use by the various support customers.

Required Skills
The following skills required for this position: listening / communications skills; organization skills to coordinate multiple projects simultaneously; intuition to learn customer environment and anticipate customer needs; developing project documentation; presentation skills; Experience working in and administering UNIX (Solaris) based servers; Database Administration of Microsoft SQL and Oracle servers; Intermediate skills in ASP, ASP.NET, C#, XML, XSLT, ADO.NET, COM Objects, Javascript, AJAX, and Web Services development; Intermediate skills in creating reports using Crystal Reports, Crystal Enterprise, SSRS 2000 - 2005, or COGNOS; Integrations Skills using Web Services and experience in integrating and working with enterprise applications; Experience in working with various stages of the software development life cycle, including experience in gathering and documenting requirements and making design decisions; experience supporting IIS 5.0 onwards, Apache and Tomcat.

Desired Skills

The following skills are desired but not required for this position: Experience with SSIS, Business Intelligence, Analysis Services, and Database Replication; Exposure to the KNOVA Knowledge Management System, Aspect Call Distribution system and Remedy Ticketing system.

Education

Bachelor's degree in a related technical field and 5+ years related experience.

Required Skills for Systems Analyst Job:

About TEKsystems:

Join TEKsystems® and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V