Job Listing: Customer Service Representative

Provide primary coverage of the main switchboard and reception desk: transfer incoming calls, resolve client issues, fulfill client requests, arrange courier pickups, fax reports to clients, prepare Fed Ex / UPS deliveries, log slides sent to the lab for consultation, assist with sending duplicate path reports to referring physicians.

- Assist the Client Services Manager to ensure client special requests are fulfilled; the send out and return of patient information is properly tracked; mistakes on patient reports
- are promptly corrected; client mailings are efficiently distributed; marketing folders are assembled with careful attention to detail; client discrepancies are quickly resolved and documented; and office events are properly set up.

- Provide coverage of the front desk. (Approximately 80%)
- Answer the company?s main telephone line and transfer calls accordingly.
- Provide verbal diagnoses over the phone, when requested.
- Obtain sufficient case information from clients before transferring calls to the pathologists.
- Fulfill client requests for faxed reports.
- Help coordinate client requests for STAT courier pickups.
- Work in conjunction with the CS Specialist to organize reports and supplies for the couriers.
- Generate duplicate copies of patient reports and prepare mailings to the patient's PCP.
- Monitor and sign for all deliveries.
- Prepare packages for mailing and shipping.
- Greet visitors and enforce the guest registration policy.
- Generate courier route sheets each day, and include all special requests and instructions from clients.
- Track the arrival and departure of each courier.

- Process slide send-out requests.
- Communicate with patients on the phone who call requesting slides.
- To comply with HIPAA, ensure each verbal slide request has a corresponding

Required Skills for Customer Service Representative Job:

About Allegis Group Corporate:

People. Service. Performance. These values are the foundation of the culture at Allegis Group and our family of companies. Become part of a company that cherishes its people. We offer an excellent salary and benefits package...and a place where you can grow and excel. Allegis Group and its subsidiaries are equal opportunity employers.