Job Listing: Technical Support Representative

Our client is looking for technical support representatives. This position is a great opportunity for someone with customer service experience and a background in the IT field, whether it is a result of training or professional experience.

Responsibilities include: communicating with subscribers, technicians and company representatives to provide assistance and resolve inquiries or problems with regards to online service. They will also have to identify, support, and resolves customer service related issues.

To be qualified for this position one should have strong verbal and written communication skills and the ability to operate a computer. This individual should have the drive to work in a fast paced environment and must be willing to work flexible hours. They have to be very reliable.

The position starts with 5 weeks of paid training. However, candidate must have IT skills prior to training. It is a combination of classroom style and on the phones. The shift for training will either be 1st shift. After 5 weeks they will get a schedule of 8 hours, 5 days a week (40 hours total), SHIFT: 3:30pm-12:00am. They will have to work AT LEAST one weekend day.

After 3-6 months on contract they are eligible to go perm. They will be evaluated on attendance,and performance.

Value Props:
Huge call center with tons of advancement (i.e. Team Lead, Supervisor, Manager, Trainer, etc.), Stability (lots of IT positions are contract), good company to get on your resume.

Required Skills for Technical Support Representative Job:

  • IT
  • CALL CENTER
  • CUSTOMER SERVICE

    • About Aerotek Professional Services:

    Join Aerotek Professional Services. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers.

    Required Skills

    Date Posted: August 29, 2008

    Job Details

    Job Location

    Candidate Application
    Employer: Aerotek Professional Services Address: 538 Preston Ave. Contact: Amanda Johnson
    Job Type: Full-time City: Shelton
    Experience:Any State: Connecticut E-mail: amajohns@aerotek.com
    Education: Any Zip Code:06484 Online: Website Link

    Salary and Benefits

    Rate: Based on experience.

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