Job Listing: Application Support Specialist

A leading gaming manufacture is looking for an Application Support Specialist.
The ideal candidate will have 3-5 years direct customer support experience.
Experience writing/executing T-SQL queries

This position will be in charge to ensure maintenance of personal Service Level Agreement(s) with companies vendors
Diligently utilize the Remedy problem management tool for logging problem/resolution activities.
Verify daily outstanding customer issues until completion of the customers requests
Manage hot site issues by setting customer expectations, being available on-call, and professionally communicating to all parties involved.
Analyzes data trends in companies CMS software and SQL Databases
Provides ad-hoc technical training to customers on games and CMS product to customers either verbally or in writing
Manages turnover process to National Service Support Center for installations
Troubleshoots problems with all CMS software products
Acquire and coordinate resources from other groups as needed to resolved CMS issues
Ability to adapt quickly to changing circumstances, direction, and strategy Demonstrate strategic thinking with value-add contributions

This position will travel to various casinos in the US that have the companies CMS to provide on-site support during roll-outs, upgrades, or corrections. It is 50-60% travel.

Required Skills for Application Support Specialist Job:

  • SQL SERVER
  • T-SQL
  • SUPPORT
  • TROUBLESHOOT
  • CUSTOMER SERVICE
  • REMEDY

    • About TEKsystems:

    Join TEKsystems® and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V

    Required Skills

    Date Posted: August 29, 2008

    Job Details

    Job Location

    Candidate Application
    Employer: TEKsystems Address: 6720 Via Austi Parkway Contact: Alicia L Buckles
    Job Type: Full-time City: Las Vegas
    Experience:Any State: Nevada E-mail: ahamp@teksystems.com
    Education: Any Zip Code:89108 Online: Website Link

    Salary and Benefits

    Rate: Based on experience.

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