Job Listing: Level 3 PC Support

Would you like to work for one of the largest IT solutions companies in the US? How about one with a significant presence in their local market with the top employers in our area?

Our client is looking for 3rd level Support Technician.

Below are the major functions of the position:
Second and third level PC support for local & remote locations including hardware and software. Properly diagnose and resolve software and hardware configuration problems at the workstation level. Also includes software and hardware installations in the PC environment.
Troubleshoot problems using desktop remote control products.
Use of the Support Center ticket database to track, update and close tickets.
Dispatch of 3rd party vendor service technicians when appropriate.
Support locally attached printers.
Maintain and test latest hardware and software revisions and or patches (includes research of known hardware and software bugs).
Support special projects involving travel when the need arises.
Work closely with IT Management, Support Center personnel and other IT technical and applications staff.
If providing 2nd and 3rd level support for PC tickets, complete at least 7 to 8 tickets per day resolving them by deadline at least 90% of the time. Work those problems that are especially difficult to diagnose, such as intermittent problems or those problems involving advanced networking issues.
If working PC installations, image, configure and ship 3 PCs per day. Also, includes the recovery and disposition of non-used systems and the upkeep of the lab area.
Maintain Software Images and MSI Packages. Create VB or windows scripts. Utilize other automated tools for large scale PC support.
Mentor junior staff providing on-the-job training experiences for them.

Requirements for the position:

Must have a Bachelor’s Degree in a technology or business related discipline or an Associates Degree in a technology or business related discipline and at least 2 years related experience or at least 4 years experience in end user support. Must have a technical knowledge of advanced PC diagnostics and strong familiarity with the Windows desktop.
At least 6 years of strong technical experience including providing PC support directly to the business client are required. Must have project experience. Must have provided leadership to junior staff members. Must be familiar with the following technologies:

Microsoft Windows operating systems (Win95, NT, 2000, & XP)
Windows Active Directory, DFS, and Group Policy
PC imaging software
Client based email configuration
PC scripting skills in either Visual Basic or Windows host script
Experience with software packaging and deployment tools

The position is a perm position in Mesquite. The salary range is 45-50K.
CANDIDATE WHO DO NOT MEET THE MINIMUM REQUIREMENTS WILL NOT BE REVIEWED.

Required Skills for Level 3 PC Support Job:

About TEKsystems:

Join TEKsystems® and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V