Job Listing: Customer Service Rep Inbound

A Fortune 500 Company has an immediate opening for a Customer Service Representative II.

POSITION RESPONSIBILITIES
The Customer Service Representative is responsible for providing front line, direct contact with clients and customers. This is principally done through receiving or placing telephone calls, however mail, express delivery, fax and other electronic methods (e-mail) are also possible means of communication. Generally uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer. Recognizes consistent problem areas and reports to higher level for action. Responds in a timely manner. Most of these activities follow standard procedures and policies with more senior levels using greater latitude and judgment in responding to customers.

-Ability to maintain a consistent call volume
-Assist in providing information to insureds, lienholders and agents
-Assess calls for possible elevation or re-routing
-Must be able to access and research information from various databases
-Must demonstrate effective verbal & written communication skills as well as accurate data entry
-Contacts are varied, some are non-routine.
-Follows standard screens/ scripts to perform tasks.
-Knowledgeable of company products & services.


EXPERIENCE
- 2-3 years of customer service experience
- Insurance background (property casualty preferred but not required)
- Has gained knowledge and experience with computer system and company products and services
- Applies the basic skills learned and begins to develop advanced problem solving skills to the position
- Knows how to assess customer needs
- Strong typing skills
- Bilingual/Spanish a plus

For more information, please contact Christy at 602-604-6870 or email your resume to chosking@aerotek.com

Required Skills for Customer Service Rep Inbound Job:

  • CUSTOMER SERVICE-UNCATEGORIZED

    • About Aerotek Professional Services:

    Join Aerotek Professional Services. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers.

    Required Skills

    Date Posted: August 29, 2008

    Job Details

    Job Location

    Candidate Application
    Employer: Aerotek Professional Services Address: 4657 E. Cotton Gin Loop Contact: Marshall E Medrano
    Job Type: Full-time City: Scottsdale
    Experience:Any State: Arizona E-mail: mmedrano@aerotek.com
    Education: Any Zip Code:85254 Online: Website Link

    Salary and Benefits

    Rate: $12 per Hour

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