Job Listing: Customer Support Supervisor

Our client, a leader in the financial industry, is seeking qualified candidates for a Call Center Management position.

This person's responsibilities will include:
- Promote a team-oriented work environment by assisting co-workers with resolving customer issues
- Ensure all work functions are performed within company standards
- Assume related responsibilities as required
- Assign tasks to staff to ensure timely response to customers
- Provide staff with the information they need to assist them in providing excellent customer service
- Resolve escalated customer issues
- Review and submit employee timesheets to Payroll Department
- Prepare and submit new-hire paperwork, Accident Reports, etc. to Human Resources
- Work closely with Marketing, Technology, and other departments to meet Service Center and company goals
- Ensure all telephone, computer, and other office equipment is in working order
- Prepare various reports to management as needed
- Prepare and post weekly staffing schedule based on anticipated call volumes and absenteeism
- Plan for future staffing needs based on anticipated call volumes and workflow in all areas
- Keep staff informed of company policies and procedures
- Monitor adherence to policies and procedures
- Manage phone coverage and staff availability utilizing available call center technology and techniques
- Manage daily workflow to ensure adherence to servicing standards
- Develop procedures that ensure customer satisfaction and protect the interests of the company
- Perform call monitoring, grading and coaching to staff to ensure accuracy and adherence to standards
- Identify training / development needs
- Arrange or provide individual and all-staff training sessions
- Perform employee reviews

This person must be able to work in stressful situations while remaining congenial with co-workers and customers.

They will be supervising a staff of 9 which includes one Lead.


Candidates MUST have previous banking experience.

The pay range is $31,200.00-$37,440.00.

Monday - Friday, 8am-5pm

Must be able to pass drug screening and background check.

To be considered, please send resume to nchopin@aerotek.com or call Nicole at 602-567-1963 for more information.

Required Skills for Customer Support Supervisor Job:

  • BANKING
  • CUSTOMER SERVICE MANAGEMENT
  • CALL CENTER MANAGEMENT

    • About Aerotek Professional Services:

    Join Aerotek Professional Services. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers.

    Required Skills

    Date Posted: August 29, 2008

    Job Details

    Job Location

    Candidate Application
    Employer: Aerotek Professional Services Address: 4657 E. Cotton Gin Loop Contact: Nicole Ann Chopin
    Job Type: Full-time City: Phoenix
    Experience:Any State: Arizona E-mail: nchopin@aerotek.com
    Education: Any Zip Code:85032 Online: Website Link

    Salary and Benefits

    Rate: $15 to $18 per Hour

    If you wish, you may also Submit Your Resume to the Insourced co-branded Resume Submission service, which will make your resume available to all employers in the CareerBuilder.com job search system.

    Insourced lists job information exactly as provided by employers.
    Please click on the Job Source link to confirm the status of a position and to clarify any discrepancies or errors in a job post.

    Job Search Results for: Aerotek Professional Services

    Teller Operations Specialist
    Aerotek Professional Staffing has an immediate need for a Teller Operations Specialist. This is a first shift position.*Required Skills-Banking Experience-3-5 years Experience as a Teller.-Must have good work experience.***Qualified candidates may apply online and contact S...
    Senior Graphics Artist
    Our client, a government integrator is searching for a Graphics ArtistAdvanced graphic design and production skills to produce professional quality publications, with in-depth knowledge and experience with managing lengthy and multiple chapter books, and including electronic...
    Customer Service Representative
    Our client, a large medical technology company, is looking for a Customer Service Representative.On a day to day basis, this individual will be responsible for providing excellent customer service skills that promote and maintain positive customer relations. This person will...
    Bilingual Banking CSR
    Our client, a large and established company, is currently looking for an experienced Bilingual Banking CSR.On a day to day basis, this person will be receiving inbound calls from bank members with inquiries on their loan. Candidates must have accurate data entry and AT LEAST...
    Pharmacy Tech
    Our client currently has openings for Pharmacy Techs. This position is located in Costa Mesa and is paying $15.00-18.00/ hour.Required experience:oMust have a current CA Pharm Tech licenseoDoes not need pharmacy work experience.oMust have a high school diplomaJob Descriptio...

    View all: Aerotek Professional Services Jobs