Job Listing: PART TIME-HELPDESK AGENT

PART TIME HELPDESK AGENT


Job Description:
Our client has a state-of-the-art call center in Salt Lake City, UT. They are hiring contract to hire employees for entry-level helpdesk positions. The helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The technical products that are being supported are both hardware and software related and vary from client to client. All employees are fully trained in house to handle each type of call. While on the job, expect to use the latest technology in call center equipment, as well as have access to an endless array of high tech tools, applications and computer based training programs. Bring your keen technical trouble-shooting ability, top-shelf problem solving skills, and your excellent customer service attitude.


KEY RESPONSIBILITIES:

Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answers basic questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for internal and external customers. Escalates complex problems to higher level of expertise within organization. Successful candidates will receive incoming calls for hardware and software related issues. High level of customer service skills required.

Required Skills:
CUSTOMER SERVICE
TELEPHONE SKILLS
HELP DESK TECHNICAL SUPPORT
HARDWARE/SOFTWARE SKILLS



About Aerotek:
Join Aerotek Commercial StaffingSM. We employ people in light industrial, light technical and office support positions across the nation. If you are looking for a competitive wage, solid opportunity, and a career path to success, contact us now! We offer comprehensive benefits to include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone, put it in the hands of a specialist. Join the Aerotek Commercial Staffing team! Allegis Group and its subsidiaries are equal opportunity employers.

Required Skills for PART TIME-HELPDESK AGENT Job:

About Aerotek Commercial Staffing :

Join Aerotek Commercial StaffingSM. We employ people in light industrial, light technical and office support positions across the nation. If you are looking for a competitive wage, solid opportunity, and a career path to success, contact us now! We offer comprehensive benefits to include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone, put it in the hands of a specialist. Join the Aerotek Commercial Staffing team! Allegis Group and its subsidiaries are equal opportunity employers.