Job Listing: Desktop Support Technician Tier 2-3

Desktop Support Technician (Tier 2-3)

Client Information

Our client develops specialized investments, such as leveraged benchmark mutual funds available to the public. They manage more than $16 billion in assets and have 80+ mutual funds and exchange traded products. Their environment is high availability, public presence for financial media, market drive, and fast paced. Many of their financial products can be bought in the morning and sold by the afternoon. They run a flat organization so they expect people to do what they are able to do rather than to draw tight boundaries. They have matrixed teams. All of the IT reports to one of four directors regardless if their skill set is application lifecycle or network infrastructure. They have 300+ employees at the Rockville, MD site.

Duties

Our client needs 2 technicians to perform basic PC / LAN support. They take requests via, tickets, emails, and walk-ups. Re-setting passwords. Setting up new desktop configurations. Establishing printer connectivity for users. Assisting with audio-visual equipment. Desktop virus, adware, etc. cleanup. Application installation. Basic desktop troubleshooting on Microsoft Windows XP. Telephony configurations. Exchange / Outlook support. Routine checklist execution (e.g., checking server lights, verifying file receipt, taking readings off of the backup generator).

Qualifications

3 – 7 Years experience doing network and user support. Candidates must be responsible, have a willingness to do what it takes, and have ability in production work. Flexibility and adaptability are vital. Three areas are vital to this position:

(1) High Availability: A technician must have worked in a “high availability” environment that requires a high sense of urgency in closing and prioritizing tickets. Follow-up if very important to the client. They include: trading floors, law firms, emergency rooms, financial environments, etc.

(2) Abstract Problems Solving: A technician must be able to troubleshoot issues they have never seen before. They need to be able to figure things out on their own because a lot of the issues at the client are not standard “textbook” troubleshooting.

(3) Documentation: Our clients places a major emphasis on details and knowledge capture in closing tickets to prevent and shorten SLA times in the future.

General Information

Start date is immediate. Duration is a 3 - 12 months. The shift is first, but they provide support from 7AM to 7PM via rotating shifts. Our client will do a phone interview. A Background Check and Drug Test are required. The TEKsystems screening process is as follows:

Meet a TEKsystems recruiter.
2 Technical References.
Microsoft Windows XP Brainbench Test.

Required Skills for Desktop Support Technician Tier 2-3 Job:

About TEKsystems:

Join TEKsystems® and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V